List of IBM Sterling Order Management Customers
IBM
1 New Orchard Road,
Armonk, 10504, NY,
United States
Armonk, 10504, NY,
United States
1 914-499-1900
Professional Services
293000
$67.5B
Since 2010, our global team of researchers has been studying IBM Sterling Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Sterling Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Sterling Order Management for Order Management include: Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, Starbucks, a United States based Retail organisation with 381000 employees and revenues of $37.18 billion, JFE Steel Corporation, a Japan based Manufacturing organisation with 64296 employees and revenues of $34.60 billion, BJ's Wholesale Club, a United States based Retail organisation with 34000 employees and revenues of $20.50 billion, John Lewis & Partners, a United Kingdom based Retail organisation with 69000 employees and revenues of $14.96 billion and many others.
Contact us if you need a completed and verified list of companies using IBM Sterling Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the SCM software purchases.
The IBM Sterling Order Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of SCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advance Auto Parts | Retail | 40000 | $11.3B | United States | IBM | IBM Sterling Order Management | Order Management | 2019 | n/a |
In 2019 Advance Auto Parts implemented IBM Sterling Order Management to centralize order capture and fulfillment workflows as part of a broader Order Management initiative. The deployment targets streamlining the order management process and improving the customer journey across retail and digital sales channels.
IBM Sterling Order Management was configured to deliver order lifecycle management, fulfillment orchestration, and real time inventory visibility, leveraging core Order Management capabilities such as order routing, reservation logic, and returns processing. Implementation work emphasized configuration of fulfillment rules, event driven orchestration, and exception handling to support cross channel order flows and consolidation of order events into a single order hub.
The program is a three year initiative managed from Raleigh NC with a Program Manager in place from December 2020 to Present, and program value reported around 7 Million for this year. Governance and rollout were organized through centralized program management to coordinate configuration sprints, stakeholder alignment, and phased rollout across ecommerce, store operations, supply chain, and customer service, with the stated objective to streamline order management and improve the customer journey.
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Ascensos Limited | Professional Services | 2587 | $81M | United Kingdom | IBM | IBM Sterling Order Management | Order Management | 2015 | n/a |
In 2015, Ascensos Limited implemented IBM Sterling Order Management to support its customer service operations, centralizing order processing and payment workflows for front-line advisors. Customer Service Advisors used IBM Sterling Order Management alongside Citrix sessions to process orders and payments while interacting with customers via telephone, email, social media and live chat, operating against defined SLAs and performance targets.
The deployment emphasized order capture, payment processing, returns and collections coordination, and exception routing to specialist teams, aligning with core Order Management capabilities. Advisors used the system to arrange collections of faulty goods, schedule delivery of replacements, and update order status and stock information as part of fulfillment orchestration.
Operational integration focused on multi-channel agent workflows and handoffs to delivery companies and specialist teams for tracking orders and stock, rather than deep system-to-system integrations beyond the stated Citrix environment. Governance relied on SLA-driven workflows, agent mentoring and process onboarding to embed IBM Sterling Order Management into customer service procedures and day-to-day case resolution.
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Big 5 Sporting Goods | Retail | 7800 | $1.2B | United States | IBM | IBM Sterling Order Management | Order Management | 2012 | n/a |
In 2012, Big 5 Sporting Goods implemented IBM Sterling Order Management to consolidate order orchestration across retail and e-commerce channels. The deployment aimed to centralize order lifecycle processing and provide a single point of control for order capture and fulfillment decisions.
IBM Sterling Order Management was configured to use core Order Management capabilities including order capture and validation, inventory visibility and allocation, fulfillment orchestration, and returns management. Configuration emphasized business rules for order routing, inventory reservation, fulfillment workflows, order lifecycle monitoring, and exception handling to align technical processes with retail operations.
Delivery responsibilities included providing technical and functional expertise and direction for the Sterling OMS delivery, and establishing governance for order workflows, change control, and operational handover to supply chain and customer service teams. The implementation linked Big 5 Sporting Goods, IBM Sterling Order Management, Order Management and the retail order fulfillment function through formalized workflows and operational ownership.
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BJ's Wholesale Club | Retail | 34000 | $20.5B | United States | IBM | IBM Sterling Order Management | Order Management | 2020 | n/a |
In 2020, BJ's Wholesale Club implemented IBM Sterling Order Management as its Order Management solution to enable omni channel fulfillment workflows including Shop BJs.com, Pick up in Club. The implementation is positioned within the retailer's commerce and store operations stack to connect online ordering with in‑club pickup and mobile checkout experiences.
IBM Sterling Order Management was configured to provide order orchestration and fulfillment execution capabilities, supporting store pickup and mobile scan and pay flows. The implementation captured transaction level metrics for mobile basket scanning and payment events, and handled order state transitions and routing consistent with Order Management functional workflows.
The deployment was integrated with SAP financial and supply chain modules, explicitly linking IBM Sterling Order Management with SAP SD, MM and FI for back end financial processing. Point of sale data and store level reconciliation were coordinated with SAP CAR POS DTA components, and the broader environment included SAP Hybris C4C and SAP Callidus technologies for sales cloud and customer tracking.
Operational governance involved a cross functional team of Finance, Digital and IT, with a Lead SAP Application Development Analyst driving design and configurations for SAP FI CO and SAP CAR, and acting as SAP Agile lead for the mobile application back end. The program included onshore and offshore SAP functional and development consultants, with delivered artifacts such as functional specifications, field mappings and interface guidance to support the IBM Sterling Order Management deployment and connected SAP landscapes.
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Charles & Keith | Retail | 5000 | $750M | Singapore | IBM | IBM Sterling Order Management | Order Management | 2017 | n/a |
In 2017 Charles & Keith implemented IBM Sterling Order Management to centralize order orchestration and fulfilment workflows, using IBM Sterling Order Management as the core Order Management platform for retail and e-commerce operations. The deployment was positioned to serve store, online and marketplace channels and to unify order lifecycle handling across sales and supply functions.
The implementation included configuration to support order orchestration, auto min-max recalculation and auto replenishment and distribution capabilities as reflected in subsequent projects. IBM Sterling Order Management was configured to interact with point of sale and mobile POS initiatives, and to support payment integration work streams tied to POS modernization.
Integrations were built between IBM Sterling Order Management and the company ERP and customer systems, including SAP ERP, Oracle Xstore and Eurostop POS platforms, Salesforce CRM, and middleware APIs implemented in Java and Python, with underlying persistence on MSSQL and Oracle. The implementation explicitly included an integration between IBM Sterling Order Management and Salesforce, and an integration path connecting OMS and marketplace initiatives such as TikTok Shop in coordination with Salesforce.
Operational governance covered regional release and deployment management, L3 support, change control, root cause analysis and post-resolution follow-up, with maintained technical and functional documentation, BRDs and support artifacts. The IT Applications team managed the application roadmap, lifecycle, vendor liaison and regional rollout sequencing to align IBM Sterling Order Management with ongoing POS, CRM and ERP programs.
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Life Sciences | 10142 | $2.1B | United Kingdom | IBM | IBM Sterling Order Management | Order Management | 2016 | n/a |
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Retail | 2900 | $223M | Australia | IBM | IBM Sterling Order Management | Order Management | 2020 | n/a |
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Manufacturing | 64296 | $34.6B | Japan | IBM | IBM Sterling Order Management | Order Management | 2015 | n/a |
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Retail | 69000 | $15.0B | United Kingdom | IBM | IBM Sterling Order Management | Order Management | 2015 | n/a |
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Retail | 1700 | $260M | Brazil | IBM | IBM Sterling Order Management | Order Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating IBM Sterling Order Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IBM Sterling Order Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IBM Sterling Order Management for Order Management include:
- Velox Automation India, a India based Manufacturing organization with 190 Employees
- Rickmansworth Office Network UK, a United Kingdom based Professional Services company with 10 Employees
- Baywinds Community Association, a United States based Non Profit organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD IBM Sterling Order Management Coverage
IBM Sterling Order Management is a Order Management solution from IBM.
Companies worldwide use IBM Sterling Order Management, from small firms to large enterprises across 21+ industries.
Organizations such as Tesco, Starbucks, JFE Steel Corporation, BJ's Wholesale Club and John Lewis & Partners are recorded users of
IBM Sterling Order Management for Order Management.
Companies using IBM Sterling Order Management are most concentrated in Retail and Manufacturing, with adoption spanning over 21 industries.
Companies using IBM Sterling Order Management are most concentrated in United Kingdom, United States and Japan, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IBM Sterling Order Management across Americas, EMEA, and APAC.
Companies using IBM Sterling Order Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 47.06%, and global enterprises with 10,000+ employees - 52.94%.
Customers of IBM Sterling Order Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IBM Sterling Order Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Order Management.