List of Intercom Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Intercom customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intercom for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intercom for Customer Support include: BASF Catalysts, a Germany based Manufacturing organisation with 39000 employees and revenues of $80.00 billion, Sysco, a United States based Distribution organisation with 76000 employees and revenues of $78.80 billion, Amgen, a United States based Life Sciences organisation with 28000 employees and revenues of $33.42 billion, State of Arkansas, a United States based Government organisation with 28272 employees and revenues of $21.14 billion, AEG, a Germany based Retail organisation with 11000 employees and revenues of $20.50 billion and many others.
Contact us if you need a completed and verified list of companies using Intercom, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Intercom customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CloudCone | Professional Services | 15 | $2M | United States | Intercom | Intercom | Customer Support | 2017 | n/a |
In 2017, CloudCone implemented Intercom on its website for Customer Support. The deployment consisted of embedding the Intercom messenger across public pages to capture visitor conversations and surface user context to a small support team of about 15 employees.
Configuration emphasized live chat and in app messaging, leveraging Intercom capabilities for message routing, canned replies, and consolidated user profiles to handle support and sales inquiries. Operational coverage was website centric and spanned customer support and customer success functions, with governance established through defined inbox ownership and standardized response workflows. The architecture remained lightweight, using a client side script for the messenger and browser based agent consoles for staff.
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ENDVR | Professional Services | 50 | $10M | Canada | Intercom | Intercom | Customer Support | 2023 | n/a |
In 2023, ENDVR implemented Intercom on its website as a Customer Support application. The deployment embeds Intercom Messenger on public web pages to capture live chat interactions and asynchronous conversations from prospects and clients. Intercom serves as the primary web channel for inbound customer contacts and initial triage of service requests.
Intercom is configured to support conversation inbox management, automated messaging workflows, contact capture, user segmentation, and routing rules consistent with Customer Support operations. Operational coverage focuses on client facing teams within ENDVR's professional services organization, enabling support and client success agents to manage web originated inquiries through a centralized interface. Governance and rollout emphasized role based access to the conversation inbox, standard response templates, and defined escalation workflows to align messaging with existing service processes.
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Studio 3T | Professional Services | 55 | $6M | Germany | Intercom | Intercom | Customer Support | 2018 | n/a |
In 2018, Studio 3T implemented Intercom. The Intercom deployment is embedded on their public website and is used to provide Customer Support via customer-facing messaging and conversational interfaces.
The implementation emphasizes conversational support workflows common to the Customer Support category, including live chat and in-product messaging, a web-based help center, automated messaging sequences, and routing of conversations to support agents. Operational responsibility rests with Studio 3T support and customer success teams, with the system instrumented on the website to capture visitor context and manage inbox-driven agent workflows.
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01 Exchange | Professional Services | 10 | $2M | Singapore | Intercom | Intercom | Customer Support | 2022 | n/a |
In 2022, 01 Exchange deployed Intercom on its website to manage client inquiries and front-line support. Intercom is used as a Customer Support application, embedding the Intercom web messenger to capture inbound messages, route conversations, and provide asynchronous responses for a Singapore professional services firm with about 10 employees.
Deployment is centered on the public website, with configuration focusing on a shared conversation inbox and lightweight automated messages to acknowledge and triage incoming inquiries. The implementation supports core customer support workflows including live chat engagement, conversation tracking, and article delivery for repeat questions, scaled to a small team. Governance is organized around centralized inbox ownership by client-facing staff with role-based access for administrators and agents, and no additional system integrations were reported beyond the website embedding.
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0xppl | Professional Services | 30 | $3M | India | Intercom | Intercom | Customer Support | 2023 | n/a |
In 2023, 0xppl implemented Intercom for Customer Support on its public website. The deployment embeds Intercom's web messaging client into 0xppl's site to capture inbound client inquiries for the professional services firm based in India.
Implementation focuses on conversational chat workflows, lead capture on the website, and a unified agent inbox to manage asynchronous client conversations. Intercom is configured to surface contextual messaging on service pages and to queue messages for follow up by internal staff.
Operational scope covers customer-facing functions including support and pre-sales, with agent routing and message assignment centralized within the Intercom inbox to align responsibilities across an organization of 30 employees. Governance emphasizes single-channel message handling and clear agent ownership to maintain consistent client communications within the Customer Support application Intercom.
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Professional Services | 300 | $45M | United States | Intercom | Intercom | Customer Support | 2017 | n/a |
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Manufacturing | 10 | $1M | India | Intercom | Intercom | Customer Support | 2019 | n/a |
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Professional Services | 15 | $2M | South Africa | Intercom | Intercom | Customer Support | 2017 | n/a |
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Professional Services | 10 | $1M | Thailand | Intercom | Intercom | Customer Support | 2015 | n/a |
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Banking and Financial Services | 30 | $3M | United Kingdom | Intercom | Intercom | Customer Support | 2019 | n/a |
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Buyer Intent: Companies Evaluating Intercom
- Frend, a Norway based Professional Services organization with 25 Employees
- Odigma, a India based Media company with 290 Employees
- DAS Umbrella, a Singapore based Professional Services organization with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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