List of Khoros Platform Care Customers
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United States
Since 2010, our global team of researchers has been studying Khoros Platform Care customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Khoros Platform Care for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Khoros Platform Care for Customer Experience include: United Airlines, a United States based Transportation organisation with 107300 employees and revenues of $57.06 billion, USAA (United Services Automobile Association), a United States based Insurance organisation with 38000 employees and revenues of $48.60 billion, H&R Block, a United States based Professional Services organisation with 4200 employees and revenues of $3.61 billion, Npower Limited, an E.ON company, a United Kingdom based Utilities organisation with 1138 employees and revenues of $1.44 billion, Midco, a United States based Communications organisation with 1200 employees and revenues of $700.0 million and many others.
Contact us if you need a completed and verified list of companies using Khoros Platform Care, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Khoros Platform Care customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Akorbi, Inc. | Professional Services | 930 | $70M | United States | Khoros | Khoros Platform Care | Customer Experience | 2019 | n/a |
In 2019, Akorbi, Inc. implemented Khoros Platform Care as a Customer Experience platform to centralize forum and social channel engagement for its Stadia community support activities. The deployment used a cloud-hosted Khoros Platform Care instance operated by the internal community team and a Community Manager, with a designated point of contact responsible for Discord, Reddit, and the company forum.
Khoros Platform Care was configured to manage Khoros Care queues, threaded forum moderation, and community moderation workflows, and to co-manage superuser programs including Product Experts and volunteer moderators. Configuration work focused on queue triage and assignment workflows, moderation tooling, and coordinated content workflows to support timely blog publication and other marketing efforts.
Operational scope covered the Stadia product team, community management, marketing, and support functions, with the community specialist managing Khoros Care queues and serving as the POC for Discord and forum engagement. Governance and process changes established shared moderation responsibilities, volunteer moderator coordination, escalation paths from Khoros queues to product and marketing teams, and handoff processes between community managers and support staff.
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H&R Block | Professional Services | 4200 | $3.6B | United States | Khoros | Khoros Platform Care | Customer Experience | 2020 | n/a |
In 2020, H&R Block implemented Khoros Platform Care as its Customer Experience platform to centralize social media customer care and message triage. Khoros Platform Care was positioned as the core application for social listening, inbound case creation, and agent response across public social channels.
The implementation configured Khoros Care capabilities for message aggregation, inbox management, response templating, and analytics dashboards, using Khoros Platform Care for orchestration. Customer Experience workflows included automated tagging, priority routing, and case assignment to social media agents, with agent consoles used to manage threaded conversations and maintain audit trails.
Khoros Platform Care was integrated with Microsoft Teams for internal coordination, Salesforce for CRM case handoff and context, Avaya for telephony context passthrough, and Microsoft Office for reporting and analytics exports. Operational coverage included Twitter, Instagram, Facebook, Yelp, and Google Business, and the deployment supported the Social Media Marketing and customer care teams based in Kansas City, Missouri.
Governance focused on cross functional workflows between social media, customer support, and tax operations, using Khoros Platform Care to enforce routing rules and escalation paths into Salesforce and telephony queues. Agents tracked daily traffic through the platform, coordinated responses via Microsoft Teams, and maintained integrated case records to ensure a single operational view for social care.
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Midco | Communications | 1200 | $700M | United States | Khoros | Khoros Platform Care | Customer Experience | 2019 | n/a |
In 2019, Midco implemented Khoros Platform Care, deploying the Khoros Platform Care application to support Customer Experience business functions across the communications provider. Midco is a U.S. communications company of roughly 1,200 employees and the implementation targeted customer care and community engagement workflows.
The implementation centralized digital engagement and operational support for customer care, community management, and social response. Functional capability focus included continuous platform operations, moderation and response workflows, and content governance consistent with Customer Experience tooling.
Operational coverage emphasized customer support, digital experience and community teams, standardizing moderation governance and escalation processes across channels. The deployment positioned Khoros Platform Care as a managed operational layer to sustain day to day moderation, content lifecycle handling, and ongoing platform tuning.
Governance was organized to embed platform support into customer service operations, formalize moderation policies, and create escalation workflows between community moderators and service teams. The narrative establishes Midco Khoros Platform Care Customer Experience alignment, describing a centralized approach to platform care and operational governance.
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Utilities | 1138 | $1.4B | United Kingdom | Khoros | Khoros Platform Care | Customer Experience | 2021 | n/a |
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Leisure and Hospitality | 1500 | $600M | United States | Khoros | Khoros Platform Care | Customer Experience | 2021 | n/a |
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Professional Services | 50 | $6M | United States | Khoros | Khoros Platform Care | Customer Experience | 2018 | n/a |
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Transportation | 107300 | $57.1B | United States | Khoros | Khoros Platform Care | Customer Experience | 2018 | n/a |
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Insurance | 38000 | $48.6B | United States | Khoros | Khoros Platform Care | Customer Experience | 2018 | n/a |
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