List of Khoros Platform Care Customers
Khoros
7300 Ranch Rd 2222 bldg 3 ste 150,
Austin, 78730, TX,
United States
Austin, 78730, TX,
United States
1 512-201-4090
Professional Services
1500
$411M
Since 2010, our global team of researchers has been studying Khoros Platform Care customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Khoros Platform Care for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Khoros Platform Care for Customer Experience include: United Airlines, a United States based Transportation organisation with 107300 employees and revenues of $57.06 billion, USAA (United Services Automobile Association), a United States based Insurance organisation with 38000 employees and revenues of $48.60 billion, H&R Block, a United States based Professional Services organisation with 4200 employees and revenues of $3.61 billion, Npower Limited, an E.ON company, a United Kingdom based Utilities organisation with 1138 employees and revenues of $1.44 billion, Midco, a United States based Communications organisation with 1200 employees and revenues of $700.0 million and many others.
Contact us if you need a completed and verified list of companies using Khoros Platform Care, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Khoros Platform Care customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Akorbi, Inc. | Professional Services | 930 | $70M | United States | Khoros | Khoros Platform Care | Customer Experience | 2019 | n/a |
In 2019, Akorbi, Inc. implemented Khoros Platform Care as a Customer Experience platform to centralize forum and social channel engagement for its Stadia community support activities. The deployment used a cloud-hosted Khoros Platform Care instance operated by the internal community team and a Community Manager, with a designated point of contact responsible for Discord, Reddit, and the company forum.
Khoros Platform Care was configured to manage Khoros Care queues, threaded forum moderation, and community moderation workflows, and to co-manage superuser programs including Product Experts and volunteer moderators. Configuration work focused on queue triage and assignment workflows, moderation tooling, and coordinated content workflows to support timely blog publication and other marketing efforts.
Operational scope covered the Stadia product team, community management, marketing, and support functions, with the community specialist managing Khoros Care queues and serving as the POC for Discord and forum engagement. Governance and process changes established shared moderation responsibilities, volunteer moderator coordination, escalation paths from Khoros queues to product and marketing teams, and handoff processes between community managers and support staff.
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H&R Block | Professional Services | 4200 | $3.6B | United States | Khoros | Khoros Platform Care | Customer Experience | 2020 | n/a |
In 2020, H&R Block implemented Khoros Platform Care as its Customer Experience platform to centralize social media customer care and message triage. Khoros Platform Care was positioned as the core application for social listening, inbound case creation, and agent response across public social channels.
The implementation configured Khoros Care capabilities for message aggregation, inbox management, response templating, and analytics dashboards, using Khoros Platform Care for orchestration. Customer Experience workflows included automated tagging, priority routing, and case assignment to social media agents, with agent consoles used to manage threaded conversations and maintain audit trails.
Khoros Platform Care was integrated with Microsoft Teams for internal coordination, Salesforce for CRM case handoff and context, Avaya for telephony context passthrough, and Microsoft Office for reporting and analytics exports. Operational coverage included Twitter, Instagram, Facebook, Yelp, and Google Business, and the deployment supported the Social Media Marketing and customer care teams based in Kansas City, Missouri.
Governance focused on cross functional workflows between social media, customer support, and tax operations, using Khoros Platform Care to enforce routing rules and escalation paths into Salesforce and telephony queues. Agents tracked daily traffic through the platform, coordinated responses via Microsoft Teams, and maintained integrated case records to ensure a single operational view for social care.
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Midco | Communications | 1200 | $700M | United States | Khoros | Khoros Platform Care | Customer Experience | 2019 | n/a |
In 2019, Midco implemented Khoros Platform Care, deploying the Khoros Platform Care application to support Customer Experience business functions across the communications provider. Midco is a U.S. communications company of roughly 1,200 employees and the implementation targeted customer care and community engagement workflows.
The implementation centralized digital engagement and operational support for customer care, community management, and social response. Functional capability focus included continuous platform operations, moderation and response workflows, and content governance consistent with Customer Experience tooling.
Operational coverage emphasized customer support, digital experience and community teams, standardizing moderation governance and escalation processes across channels. The deployment positioned Khoros Platform Care as a managed operational layer to sustain day to day moderation, content lifecycle handling, and ongoing platform tuning.
Governance was organized to embed platform support into customer service operations, formalize moderation policies, and create escalation workflows between community moderators and service teams. The narrative establishes Midco Khoros Platform Care Customer Experience alignment, describing a centralized approach to platform care and operational governance.
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Npower Limited, an E.ON company | Utilities | 1138 | $1.4B | United Kingdom | Khoros | Khoros Platform Care | Customer Experience | 2021 | n/a |
In 2021, Npower Limited, an E.ON company, deployed Khoros Platform Care to consolidate and professionalize its Customer Experience operations across digital channels. Npower Limited implemented Khoros Platform Care as a Customer Experience application to centralize conversation management for customer service and digital operations under the oversight of the Digital Operations Manager Scott Smith.
The implementation emphasized conversation management capabilities, including the ability to switch threads from public to private in the same conversation, tagging and prioritization of work streams, and managed views for supervisors. Khoros Platform Care was configured to provide richer reporting and analysis tools, enabling forecast driven planning and the ability to instrument queues and routing for predictable handling of both business as usual activity and high volume events.
Deployment covered multi channel engagement that unified email and social interactions into a single operational hub, reducing fragmented handling on social platforms and enabling centralized moderation and analytics. The rollout targeted customer service teams and energy specialists, beginning with a single team trial and an initial staffing plan to transition approximately 150 agents, before expanding to roughly 450 Khoros users, supporting Npower Limited operations in the United Kingdom and its customer base of millions.
Governance and operational change included short classroom and on the job training sessions, dedicated support during cutover, and configuration of manager views to monitor quality and compliance. The project introduced live coaching workflows for energy specialists, and analytic reporting was scoped to deliver trend updates to the wider business to inform training and resource allocation.
Outcomes explicitly reported by Npower Limited include a faster than planned user rollout after a successful trial, minimal customer disruption during the transition, rapid staff adoption, and the use of Khoros Platform Care analytics to forecast demand for both routine activity and major events such as price cap changes. The deployment positioned Customer Experience teams to provide more consistent quality oversight and to surface topic trends for organizational decision making.
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OpenTable | Leisure and Hospitality | 1500 | $600M | United States | Khoros | Khoros Platform Care | Customer Experience | 2021 | n/a |
In 2021, OpenTable implemented Khoros Platform Care to strengthen its Customer Experience tooling and centralize community and social engagement operations. The Khoros Platform Care deployment was positioned as a managed platform service to provide ongoing platform operations, content governance, and moderation support for OpenTable’s customer-facing channels. Khoros Platform Care was configured to support core community management capabilities including moderation and escalation workflows, content publishing and scheduling, social inbox management, automated moderation triggers, and platform health monitoring tied to ticketing and operational support. The implementation included an explicit integration with Optanon on the OpenTable website to govern script deployment and cookie consent flows that affect community widgets and tracking, ensuring consent-aware content and script management. Operational scope of the program centered on customer support, community management, and marketing functions within OpenTable, with centralized administration through Khoros Platform Care and documented escalation pathways into internal service teams. Governance work emphasized defined moderation workflows, content approval processes, and ongoing platform maintenance responsibilities to sustain the Customer Experience capabilities delivered by Khoros Platform Care.
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Professional Services | 50 | $6M | United States | Khoros | Khoros Platform Care | Customer Experience | 2018 | n/a |
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Transportation | 107300 | $57.1B | United States | Khoros | Khoros Platform Care | Customer Experience | 2018 | n/a |
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Insurance | 38000 | $48.6B | United States | Khoros | Khoros Platform Care | Customer Experience | 2018 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Khoros Platform Care Coverage
Khoros Platform Care is a Customer Experience solution from Khoros.
Companies worldwide use Khoros Platform Care, from small firms to large enterprises across 21+ industries.
Organizations such as United Airlines, USAA (United Services Automobile Association), H&R Block, Npower Limited, an E.ON company and Midco are recorded users of
Khoros Platform Care for Customer Experience.
Companies using Khoros Platform Care are most concentrated in Transportation, Insurance and Professional Services, with adoption spanning over 21 industries.
Companies using Khoros Platform Care are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Khoros Platform Care across Americas, EMEA, and APAC.
Companies using Khoros Platform Care range from small businesses with 0-100 employees - 12.5%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 25%.
Customers of Khoros Platform Care include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Khoros Platform Care customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.