List of Kore.ai Customers
Kore.ai
7380 West Sand Lake Road, Suite 390,
Orlando, 32819, FL,
United States
Orlando, 32819, FL,
United States
1 321-221-7376
Professional Services
1000
$100M
Since 2010, our global team of researchers has been studying Kore.ai customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kore.ai for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kore.ai for Chatbots and Conversational AI include: CVS, a United States based Healthcare organisation with 300000 employees and revenues of $378.96 billion, Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, Regeneron Pharmaceuticals, a United States based Life Sciences organisation with 15182 employees and revenues of $142.02 billion, AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, Kaiser Permanente, a United States based Non Profit organisation with 223883 employees and revenues of $100.10 billion and many others.
Contact us if you need a completed and verified list of companies using Kore.ai, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kore.ai customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aaa | Automotive | 20000 | $8.0B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Aaa deployed Kore.ai to automate customer support through an intelligent virtual assistant. Kore.ai is implemented as a Chatbots and Conversational AI solution operating an IVA that handles more than 700 daily requests and delivers an 81% containment rate. The implementation is scoped to Aaa customer support operations, centralizing self service intent resolution and routing queries to human agents when escalation is required.
The Kore.ai deployment leverages core conversational modules including natural language understanding, intent classification, dialog management, conversation orchestration, and analytics driven monitoring to sustain containment performance. Operational coverage focuses on automated case handling and agent handoffs within customer support processes, with governance practices centered on iterative model tuning and conversational script updates. Monitoring of the 81% containment rate is used as an operational signal to guide updates to intents and dialog flows.
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AB InBev | Consumer Packaged Goods | 143885 | $59.8B | Belgium | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2024 | n/a |
In 2024, AB InBev deployed Kore.ai as a Chatbots and Conversational AI application to implement a multilingual email clustering intelligent virtual assistant. The Kore.ai implementation focused on automated clustering and classification of inbound emails to streamline intake and upstream routing for customer service and internal operational workflows.
The deployment used Kore.ai intelligent virtual assistant capabilities including multilingual natural language understanding, intent classification, entity extraction, and automated triage to group related email threads and assign them to appropriate handlers. Functional configuration emphasized email clustering models and rule-driven routing, combined with human review queues for exceptions, to support service desk and customer care processing.
Operational governance established continuous model monitoring and periodic retraining cycles to sustain classification quality, alongside change control for routing rules and agent escalation workflows. The Kore.ai intelligent virtual assistant achieved a reported 90% accuracy rate on multilingual email clustering and delivered an explicit annual saving of $187000 as part of the emailed intake automation effort.
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AGCO Corporation | Manufacturing | 27900 | $14.4B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2023 | Persistent Systems |
In 2023, AGCO Corporation implemented Kore.ai as part of a Chatbots and Conversational AI initiative to digitize customer service for its global parts operations. The deployment focused on using Kore.ai conversational agents to automate customer inquiries and standardize parts support workflows across multiple regions.
Kore.ai was configured with core conversational modules including natural language understanding, intent classification, dialogue management, multilingual support, and knowledge base connectors to surface parts information and process standard service tasks. The implementation leveraged Kore.ai platform orchestration for agent handoff and session management consistent with enterprise conversational AI practices.
Persistent Systems served as the system integrator and execution partner, delivering the worldwide project and providing the technical implementation expertise cited by AGCO leadership. The rollout targeted AGCO’s global parts customer service organization and established a repeatable pattern for extending Kore.ai capabilities into adjacent business functions.
Project governance was led by AGCO strategic program leadership, including Thierry Martini in a Global Parts program lead role, with Persistent Systems accountable for delivery. AGCO reported successful delivery of the unique, companywide Conversational AI program and signaled intent to expand Kore.ai implementations to other departments.
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Airbus | Aerospace and Defense | 56000 | $34.0B | France | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Airbus implemented Kore.ai for Chatbots and Conversational AI. The deployment is listed on Kore.ai public customer references, indicating Airbus' adoption of the Kore.ai conversational platform to deliver enterprise conversational capabilities. The implementation focuses on delivering automated conversational experiences for customer engagement and internal employee self service, mapping the Kore.ai application to these business functions within Airbus.
Kore.ai was configured to provide core conversational components typical of the Chatbots and Conversational AI category, including natural language understanding, intent classification, dialog management, virtual assistant orchestration, and conversational analytics. Configuration work emphasized reusable conversation flows, entity extraction, and response templates to standardize automated interactions, with runtime orchestration to manage multi turn conversations and handoffs.
Architecturally the implementation leverages the Kore.ai platform layers to host the NLU models and dialog engines, and to expose channel endpoints for web and messaging delivery. Integration patterns used standard API based connectors to surface information from Airbus internal systems and to route complex requests to human agents when required, enabling the Kore.ai application to operate within Airbus operational processes.
Operational governance centered on conversational design standards, testing and model retraining cycles, and escalation workflows for agent takeover and issue resolution. Rollout and ongoing operations aligned the Kore.ai Chatbots and Conversational AI deployment with enterprise governance for content ownership, access controls, and continuous improvement of intent taxonomies and dialogue quality.
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Akzo Nobel India | Manufacturing | 648 | $80M | India | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2021 | n/a |
In 2021 Akzo Nobel India provisioned Kore.ai as its enterprise conversational platform, deploying Kore.ai to advance conversational interfaces within its Engineering and Software QA function. The initiative is aligned with the Chatbots and Conversational AI category and centers on building LLM-enabled, agentic chatbot capabilities to support internal user workflows at the Pune engineering site and across broader manufacturing and distribution support scenarios.
The Kore.ai implementation emphasizes core chatbot modules such as intent and entity management, dynamic knowledge bases, AI-driven decision flows, and LLM-based conversational handlers. Development and feature delivery workstreams include full lifecycle ownership from design through deployment, operational monitoring and troubleshooting, and ongoing optimization of dialog flows and backend automations.
Integrations described in role requirements indicate the implementation connects Kore.ai with Azure AI Foundry and Azure Cognitive Services, and is designed for API-driven integrations and event-driven architectures to orchestrate backend automation. The technical approach references Moveworks familiarity and DevOps for AI practices, implying CI/CD pipelines, monitoring and deployment pipelines, and instrumented production environments for the chatbot platform.
Governance and operational ownership reside with the engineering organization, with senior chatbot developers owning day-to-day operations, performance monitoring, and feature delivery. Knowledge management processes, intent governance, cross-functional collaboration with IT, product, and data science teams, and mentorship responsibilities for junior developers are explicit elements of the rollout, supporting sustainable operation of Kore.ai within Akzo Nobel India’s Chatbots and Conversational AI footprint.
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Transportation | 30536 | $11.7B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2024 | n/a |
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Life Sciences | 25000 | $9.5B | Switzerland | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2022 | n/a |
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Banking and Financial Services | 10700 | $8.2B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2022 | n/a |
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Manufacturing | 28000 | $25.8B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2023 | n/a |
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Retail | 43000 | $5.3B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2021 | n/a |
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Showing 1 to 10 of 90 entries
Buyer Intent: Companies Evaluating Kore.ai
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Kore.ai. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Kore.ai for Chatbots and Conversational AI include:
- Palo Alto Chamber Orchestra, a United States based Education organization with 1075 Employees
- Bob Jones University Museum And Gallery, a United States based Education company with 70 Employees
- Wilson Sonsini Goodrich & Rosati PC, a United States based Professional Services organization with 1850 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Kore.ai Coverage
Kore.ai is a Chatbots and Conversational AI solution from Kore.ai.
Companies worldwide use Kore.ai, from small firms to large enterprises across 21+ industries.
Organizations such as CVS, Cigna Healthcare, Regeneron Pharmaceuticals, AT&T and Kaiser Permanente are recorded users of
Kore.ai for Chatbots and Conversational AI.
Companies using Kore.ai are most concentrated in Healthcare, Insurance and Life Sciences, with adoption spanning over 21 industries.
Companies using Kore.ai are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Kore.ai across Americas, EMEA, and APAC.
Companies using Kore.ai range from small businesses with 0-100 employees - 13.33%, to mid-sized firms with 101-1,000 employees - 12.22%, large organizations with 1,001-10,000 employees - 15.56%, and global enterprises with 10,000+ employees - 58.89%.
Customers of Kore.ai include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Kore.ai customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.