List of LivePerson Conversational Cloud Customers
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United States
Since 2010, our global team of researchers has been studying LivePerson Conversational Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LivePerson Conversational Cloud for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LivePerson Conversational Cloud for Chatbots and Conversational AI include: Apple, a United States based Manufacturing organisation with 166000 employees and revenues of $416.16 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.41 billion, Samsung Electronics, a South Korea based Manufacturing organisation with 262647 employees and revenues of $203.54 billion, United States Navy, a United States based Aerospace and Defense organisation with 336978 employees and revenues of $203.00 billion and many others.
Contact us if you need a completed and verified list of companies using LivePerson Conversational Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LivePerson Conversational Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1-800 Contacts | Retail | 700 | $82M | United States | LivePerson | LivePerson Conversational Cloud | Chatbots and Conversational AI | 2013 | n/a |
In 2013, 1-800 Contacts deployed LivePerson Conversational Cloud as a Chatbots and Conversational AI solution on its customer facing website. The deployment implemented a web native conversational interface with automated messaging that included natural language understanding for intent classification, session management, and defined escalation paths to live agents.
Functional capabilities implemented in LivePerson Conversational Cloud included conversational workflow orchestration, proactive engagement rules, templated response libraries, and analytics instrumentation for conversation logging and engagement analysis. Operational coverage targeted customer service and online sales support functions on the public site, handling account inquiries, order assistance, and product guidance. Governance centered on conversational design standards, content versioning, scripted escalation rules, and phased rollout by site pages to align contact center operations and content owners with the new conversational workflows.
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10ZiG Technology | Professional Services | 100 | $25M | United States | LivePerson | LivePerson Conversational Cloud | Chatbots and Conversational AI | 2009 | n/a |
In 2009, 10ZiG Technology deployed LivePerson Conversational Cloud on its corporate website. LivePerson Conversational Cloud is implemented as a cloud-hosted conversational layer and serves as the primary Chatbots and Conversational AI tool for web-based customer engagement. The deployment embeds vendor-managed conversational widgets and real-time messaging to handle initial bot interactions and escalate sessions to human agents when required.
Functional modules implemented include automated chatbot workflows, message routing to live agents, and conversation analytics for monitoring chat performance and agent handoffs. The implementation is scoped to the website channel, supporting customer engagement and lead capture workflows and aligning Chatbots and Conversational AI with customer support and sales-facing functions. Governance and operational controls focus on conversation monitoring, scripted response management, and escalation rules to maintain consistent web chat behavior and agent intervention processes.
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1800GETLENS | Retail | 50 | $10M | United States | LivePerson | LivePerson Conversational Cloud | Chatbots and Conversational AI | 2008 | n/a |
In 2008, 1800GETLENS implemented LivePerson Conversational Cloud, deploying the application as a website-facing conversational layer in the Chatbots and Conversational AI category. This positions 1800GETLENS LivePerson Conversational Cloud in the Chatbots and Conversational AI category as the core customer service messaging layer supporting ecommerce inquiries and lens sales interactions on the company website for the United States. The deployment centralizes web messaging to handle first contact resolution, order support, and product questions within retail customer service workflows.
Configuration centered on a web messaging channel and conversational agent workflows, including intent classification, scripted bot responses, and automated routing to live agents for escalation. LivePerson Conversational Cloud was implemented to manage session handoff, queuing and agent-assisted conversations, and to capture conversational logs for operational review. Governance changes included formalizing chat triage procedures, agent response protocols, and intent/content management processes to sustain conversational content accuracy. The resulting architecture is a website-embedded conversational front end that interfaces directly with 1800GETLENS customer service operations and support processes.
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Professional Services | 20 | $2M | United States | LivePerson | LivePerson Conversational Cloud | Chatbots and Conversational AI | 2004 | n/a |
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Automotive | 26 | $3M | United States | LivePerson | LivePerson Conversational Cloud | Chatbots and Conversational AI | 2012 | n/a |
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Banking and Financial Services | 150 | $20M | United States | LivePerson | LivePerson Conversational Cloud | Chatbots and Conversational AI | 2018 | n/a |
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Banking and Financial Services | 1150 | $355M | United States | LivePerson | LivePerson Conversational Cloud | Chatbots and Conversational AI | 2018 | n/a |
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Professional Services | 10 | $1M | United States | LivePerson | LivePerson Conversational Cloud | Chatbots and Conversational AI | 2010 | n/a |
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Professional Services | 7500 | $300M | Philippines | LivePerson | LivePerson Conversational Cloud | Chatbots and Conversational AI | 2010 | n/a |
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Professional Services | 35 | $4M | United States | LivePerson | LivePerson Conversational Cloud | Chatbots and Conversational AI | 2019 | n/a |
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Buyer Intent: Companies Evaluating LivePerson Conversational Cloud
- Siam Commercial Bank, a Thailand based Banking and Financial Services organization with 18582 Employees
- India.Gov.In, a India based Government company with 500 Employees
- Hecht Kugellager, a Germany based Distribution organization with 28 Employees
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