List of Microsoft 365 Copilot Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
228000
$320.0B
Since 2010, our global team of researchers has been studying Microsoft 365 Copilot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft 365 Copilot for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft 365 Copilot for Generative AI Platforms include: Samsung Electronics, a South Korea based Manufacturing organisation with 262647 employees and revenues of $203.54 billion, NFL, a United States based Leisure and Hospitality organisation with 7100 employees and revenues of $23.00 billion, Mayo Clinic, a United States based Healthcare organisation with 80221 employees and revenues of $17.90 billion, Lumen Technologies, a United States based Professional Services organisation with 25000 employees and revenues of $12.40 billion, Cushman & Wakefield, a United States based Construction and Real Estate organisation with 52000 employees and revenues of $9.40 billion and many others.
Contact us if you need a completed and verified list of companies using Microsoft 365 Copilot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Microsoft 365 Copilot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aker BP | Oil, Gas and Chemicals | 1773 | $6.8B | Norway | Microsoft | Microsoft 365 Copilot | Generative AI Platforms | 2025 | n/a |
In 2025 Aker BP implemented Microsoft 365 Copilot as part of a Generative AI Platforms initiative, deploying Microsoft 365 Copilot together with Copilot Studio to build purpose-built AI agents that streamline daily tasks, enhance tool accessibility, and establish a foundation for scalable automation. The deployment is anchored on Microsoft 365 Copilot capabilities and uses Copilot Studio to compose and configure generative agents tailored to Aker BP workflows.
The implementation focused on functional modules common to generative productivity platforms, including automated document summarization, meeting assistance and action item extraction, task orchestration and templated content generation, and contextual knowledge retrieval for faster decision support. Microsoft 365 Copilot and Copilot Studio were used to surface actionable insights directly inside core collaboration surfaces, with the full application name Microsoft 365 Copilot appearing in user workflows across Teams, Outlook, and SharePoint to improve accessibility of corporate knowledge.
Operational coverage targeted knowledge workers and operational support teams, embedding AI agents into day to day processes to reduce manual information work and speed information access. Governance and rollout emphasized centralized configuration via Copilot Studio, versioned agent definitions, and role based access aligned with corporate identity controls, while establishing prompt guidance and adoption workflows to manage usage and scale. Outcomes explicitly reported by the deployment include streamlined daily tasks, enhanced tool accessibility, and a platform foundation for scalable automation using Microsoft 365 Copilot within the Generative AI Platforms category.
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AmBank | Banking and Financial Services | 8200 | $1.1B | Malaysia | Microsoft | Microsoft 365 Copilot | Generative AI Platforms | 2023 | n/a |
In 2023, AmBank began a trial deployment of Microsoft 365 Copilot as part of Microsoft’s Early Access Program. The deployment is categorized under Generative AI Platforms and engaged 300 employees from across marketing, finance, customer service, and human resources to evaluate AI-assisted productivity workflows.
AmBank implemented Microsoft 365 Copilot to support a set of functional capabilities including generating reports and summaries from large documents and datasets, creating personalized customer and stakeholder content, and answering queries with context aware recommendations. The bank has also applied Copilot to meeting minute capture, where Copilot listens, synthesizes discussion points and actions, and surfaces editable summaries for human review.
Operational scope for the pilot is centered in Malaysia and spans cross functional teams including a Digital Design pilot that uses Microsoft 365 Copilot to participate in design thinking workshops and help product owners generate user stories. From a process integration perspective AmBank is piloting use cases to deflect technical support center tickets to AI driven bots by leveraging standard knowledge base content, noting that roughly 30 percent of troubleshooting queries are amenable to this approach.
Governance has emphasized a human in the loop review model and enterprise readiness for security controls as part of the trial. According to AmBank, the trial has produced improvements in efficiency and new insights, with one explicit operational outcome being the ability to produce high quality meeting minutes within an hour of meeting close using Microsoft 365 Copilot.
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Banco Ciudad | Banking and Financial Services | 2152 | $600M | Argentina | Microsoft | Microsoft 365 Copilot | Generative AI Platforms | 2025 | n/a |
In 2025, Banco Ciudad implemented Microsoft 365 Copilot as a central element of a bank-wide initiative focused on AI, productivity and security. The deployment positioned Microsoft 365 Copilot inside the Generative AI Platforms category, and used Microsoft Copilot Studio to develop custom agents while leveraging Microsoft Azure to scale AI workloads across the institution.
The bank configured Microsoft 365 Copilot to deliver conversational assistants and knowledge automation, using Copilot Studio to build agent workflows for document summarization, automated drafting, and task orchestration. Implementation emphasized integration with the Microsoft 365 collaboration stack to embed AI into email, meetings, and document workflows, and included configuration of role-based access and conversational templates to standardize outputs.
Operational coverage expanded from a pilot to broad adoption across teams at Banco Ciudad, spanning customer-facing channels and internal corporate functions, and aligning AI agents with existing productivity processes. Microsoft Azure provided the scalable infrastructure for model hosting, orchestrated inference and data security controls, enabling the bank to run Copilots and agents at enterprise scale without bespoke on-premises compute changes.
Governance workstreams focused on security policies, access controls, training programs and change management to preserve operational resilience and protect customer data. Banco Ciudad reported concrete operational outcomes including freeing up 2,400 employee work hours annually and projected savings of 75,000 USD monthly, while noting improved customer engagement and strengthened resilience as part of the implementation of Microsoft 365 Copilot.
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Cushman & Wakefield | Construction and Real Estate | 52000 | $9.4B | United States | Microsoft | Microsoft 365 Copilot | Generative AI Platforms | 2024 | n/a |
In 2024, Cushman & Wakefield deployed Microsoft 365 Copilot as part of a strategic effort to embed Generative AI Platforms into its workplace productivity and client servicing environment. The initiative was announced as a collaboration with Microsoft that pairs Copilot for Microsoft 365 with Azure OpenAI Service and access to Microsoft Technology Centers, positioning Microsoft 365 Copilot at the center of the firm’s AI enablement for knowledge work and client-facing workflows.
The implementation of Microsoft 365 Copilot focuses on native integration with Microsoft 365 applications including Teams, Outlook and Word, using Copilot for Microsoft 365 capabilities to generate suggestions, produce summaries, and analyze and explore content across documents, presentations, spreadsheets, notes, chats, email and meetings. Cushman & Wakefield is using Azure OpenAI Service to create custom copilots and to provide a cloud-based model hosting and lifecycle environment where developers can build, deploy and manage AI solutions that extend Copilot functionality for specific commercial real estate scenarios.
Architecturally the deployment leverages Azure OpenAI Service as the cloud backbone, with Copilot functions surfaced inside Microsoft 365 productivity tools to keep interactions close to user workflows and corporate data. The Microsoft Technology Centers provide technical advisory, immersive testing and iterative feedback loops that support model tuning and application design. The deployment explicitly emphasizes security and data governance, with assurances that Copilot interactions are managed so that firm data is not exposed for external model training and remains within the company’s ecosystem.
Governance and operational rollout center on aligning data, business and operations under an enterprise data and AI oversight model, led by Cushman & Wakefield’s information and data leadership in collaboration with Microsoft specialists. The move builds on the firm’s prior alignment efforts since 2018, which have produced results including an 80% material reduction in operational cycle time and reductions in client supply chain costs through proprietary optimization capabilities. Cushman & Wakefield’s deployment of Microsoft 365 Copilot as a Generative AI Platforms capability is positioned to support client services, operations and data and analytics workflows across the firm.
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De Lijn | Transportation | 7927 | $1.3B | Belgium | Microsoft | Microsoft 365 Copilot | Generative AI Platforms | 2025 | Inetum |
In 2025 De Lijn implemented Microsoft 365 Copilot, acquiring over 100 Copilot M365 licenses as part of a structured deployment to increase employee performance. The implementation is categorized under Generative AI Platforms and was executed through Inetum using a Copilot Vision & Value Accelerator program that emphasized hands-on adoption and coaching.
The program was organized into five stages combining interactive workshops and individual coaching to build user knowledge and confidence with Microsoft 365 Copilot. Functional emphasis focused on automating repetitive tasks and enabling employees to reallocate effort to higher value activities, with training designed to embed Copilot into everyday productivity workflows.
Operational coverage targeted De Lijn’s organization-wide employee base, with the rollout and learning activities scoped around practical usage scenarios in the Microsoft 365 productivity environment. The approach reinforced capabilities typical of Generative AI Platforms, including assisted content generation, contextual task automation, and guidance inside productivity applications to support email, documents, and meeting workflows.
Governance and change management were delivered through Inetum’s accelerator, using staged workshops, individual coaching, and participant feedback loops to drive adoption. Outcomes called out by the program included increased Copilot usage, higher user confidence, and strong satisfaction, with 93% of participants recommending Copilot to colleagues, indicating effective knowledge transfer and integration into daily work routines.
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Banking and Financial Services | 25400 | $8.3B | United Arab Emirates | Microsoft | Microsoft 365 Copilot | Generative AI Platforms | 2023 | McKinsey & Company |
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Manufacturing | 400 | $75M | United States | Microsoft | Microsoft 365 Copilot | Generative AI Platforms | 2020 | n/a |
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Professional Services | 25000 | $12.4B | United States | Microsoft | Microsoft 365 Copilot | Generative AI Platforms | 2023 | n/a |
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Healthcare | 80221 | $17.9B | United States | Microsoft | Microsoft 365 Copilot | Generative AI Platforms | 2023 | n/a |
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Utilities | 1364 | $2.0B | New Zealand | Microsoft | Microsoft 365 Copilot | Generative AI Platforms | 2024 | n/a |
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Buyer Intent: Companies Evaluating Microsoft 365 Copilot
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Microsoft 365 Copilot. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Microsoft 365 Copilot for Generative AI Platforms include:
- University of Notre Dame, a United States based Education organization with 1526 Employees
- Flying Bull Internet, a United States based Communications company with 10 Employees
- Augusta University, a United States based Education organization with 5140 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Microsoft 365 Copilot Coverage
Microsoft 365 Copilot is a Generative AI Platforms solution from Microsoft.
Companies worldwide use Microsoft 365 Copilot, from small firms to large enterprises across 21+ industries.
Organizations such as Samsung Electronics, NFL, Mayo Clinic, Lumen Technologies and Cushman & Wakefield are recorded users of
Microsoft 365 Copilot for Generative AI Platforms.
Companies using Microsoft 365 Copilot are most concentrated in Manufacturing, Leisure and Hospitality and Healthcare, with adoption spanning over 21 industries.
Companies using Microsoft 365 Copilot are most concentrated in South Korea and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft 365 Copilot across Americas, EMEA, and APAC.
Companies using Microsoft 365 Copilot range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 18.75%, large organizations with 1,001-10,000 employees - 43.75%, and global enterprises with 10,000+ employees - 37.5%.
Customers of Microsoft 365 Copilot include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft 365 Copilot customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Generative AI Platforms.