List of Microsoft Dynamics 365 Customer Experience Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
228000
$320.0B
Since 2010, our global team of researchers has been studying Microsoft Dynamics 365 Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Dynamics 365 Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Dynamics 365 Customer Experience for Customer Experience include: Legal & General Group, a United Kingdom based Banking and Financial Services organisation with 10799 employees and revenues of $28.30 billion, TC Energy, a Canada based Oil, Gas and Chemicals organisation with 7477 employees and revenues of $11.30 billion, Polaris, a United States based Manufacturing organisation with 18500 employees and revenues of $8.93 billion, NFU Mutual, a United Kingdom based Insurance organisation with 4309 employees and revenues of $2.50 billion, Elders, a Australia based Consumer Packaged Goods organisation with 3021 employees and revenues of $2.24 billion and many others.
Contact us if you need a completed and verified list of companies using Microsoft Dynamics 365 Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Microsoft Dynamics 365 Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A2Dominion Group | Non Profit | 1000 | $556M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Experience | Customer Experience | 2019 | n/a |
In 2019 A2Dominion Group implemented Microsoft Dynamics 365 Customer Experience as part of a broader Microsoft Dynamics program. The Customer Experience deployment was delivered alongside Customer Insights and Finance and Operations upgrades, with a focus on aligning front office and back office capabilities across customer service, sales, finance, and complaints and resolution functions. The implementation was supported by learning and development resources to enable adoption at all organizational levels from agents to directors.
The Microsoft Dynamics 365 Customer Experience rollout included configuration of Customer Experience capabilities, incorporation of Customer Insights for consolidated customer data, and alignment with Finance and Operations modules to support transactional workflows and case management. Learning and Development Business Systems Trainer activity documented in project notes covered design and delivery of virtual workshops, webinars, and e-learning mapped to configured processes and new ways of working. LMS system management and configuration was established to host business as usual lessons and sustain self-directed learning.
Operational coverage emphasized cross-functional training for sales, customer service, finance, and complaints and resolution teams, with stakeholder engagement based in London, United Kingdom. Training materials were constructed rapidly, with 19 courses developed in four weeks and delivery for more than 70 individuals across multiple customer experience areas. The training approach tied application configuration to role-based process changes, producing runnable training artifacts and courseware within the LMS for operational teams.
Governance and rollout controls focused on phased, role-specific training, virtual classroom and asynchronous e-learning delivery, and embedding BAU lessons for ongoing capability development. Outcomes recorded in the project notes include an overall stakeholder satisfaction level of 79 percent and documented course volumes and delivery timelines, which indicate adoption and training throughput during the 2019 rollout.
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Buckland Customs Brokers | Distribution | 400 | $45M | Canada | Microsoft | Microsoft Dynamics 365 Customer Experience | Customer Experience | 2022 | n/a |
In 2022, Buckland Customs Brokers implemented Microsoft Dynamics 365 Customer Experience to upgrade its sales CRM. The deployment replaced Salesforce and established a Customer Experience platform that links sales, account setup, pricing, and reporting workflows to back office finance processes.
The Microsoft Dynamics 365 Customer Experience implementation included configured modules and capabilities for orchestrating price increase processes, account setup with e-signature, reporting and analytics, SharePoint file storage for customer documents, and the Dynamics App for Outlook to support sales productivity. Configuration work was led by an internal CRM Administrator who designed and developed the solution components, automated transactional workflows, and built reporting artifacts.
Integration architecture tied Microsoft Dynamics 365 Customer Experience to Dynamics 365 Finance and Operations and to SharePoint for document management, with the Dynamics App for Outlook providing embedded email and activity synchronization. Operational scope centers on the sales and account management functions at Buckland Customs Brokers, with rollout activity driven from the St Thomas, Ontario administrative team and managed by the CRM Administrator from April 2022 to present.
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Cineplex | Leisure and Hospitality | 10000 | $930M | Canada | Microsoft | Microsoft Dynamics 365 Customer Experience | Customer Experience | 2017 | n/a |
In 2017, Cineplex implemented Microsoft Dynamics 365 Customer Experience to formalize customer support workflows and centralize interaction handling. The deployment aligned with the Customer Experience category and was adopted by Guest Services staff to process inquiries received by phone, email, social media, and chat.
Microsoft Dynamics 365 Customer Experience was configured to deliver service case management, omnichannel routing, knowledge base access, and investigative case workflows to surface customer history and context. Configurations emphasized data investigation, case logging, scripted diagnostic steps, and escalation pathways that support agents in diagnosing issues and progressing incidents through defined resolution stages.
Operational scope focused on Guest Services and customer support teams, including use by a Cineplex Guest Service Specialist in Toronto who performs data investigation using Dynamics 365. Governance and process changes included role based access to customer records, standardized case ownership rules, and agent scripting to improve consistency, enabling staff to deliver first-time solutions and achieve satisfied clients as described in operational notes.
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Creditsafe | Professional Services | 1500 | $250M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Experience | Customer Experience | 2020 | n/a |
In 2020, Creditsafe implemented Microsoft Dynamics 365 Customer Experience as its Customer Experience platform to centralize sales and commercial customer workflows and analytics. The deployment positioned Microsoft Dynamics 365 Customer Experience as the primary CRM source for Sales Pipeline management, contact and account structures, and pipeline analytics used by Commercial and Sales functions.
The implementation included creation of a Sales Analysis and Reporting data mart covering New Business Sales, SalesForce Headcount, Targets, and Sales Performance Activity, and configuration of pipeline reporting and dashboard views. PowerBI Sales Dashboards and reports were built from those datasets, and testing and validation of sale data was performed using python to ensure data quality and alignment between transactional CRM records and BI models.
Integrations and operational data flows were constructed between Microsoft Dynamics 365 Customer Experience, an enterprise data warehouse, and BI layers feeding PowerBI, with datasets pulled or improved for Sales Ledger, headcount, and target information. Operational coverage centered on Commercial and Sales teams and produced analytic outputs for senior management, with detailed pipeline analysis derived from the data warehouse and raw CRM exports from Microsoft Dynamics 365 Customer Experience.
Governance routines emphasized dataset improvement and validation, cross functional data stewardship, and presentation of analytic answers to senior management questions on product mix, portfolio characteristics, and adherence to sales practices. Data testing, iteration on BI datasets, and collaboration with business stakeholders were core to the rollout and ongoing operations surrounding Microsoft Dynamics 365 Customer Experience.
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Dods Group | Professional Services | 180 | $15M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Experience | Customer Experience | 2019 | n/a |
In 2019, Dods Group implemented Microsoft Dynamics 365 Customer Experience as part of a Greenfield Microsoft D365 programme, with a functional consultant assignment spanning July 2019 to June 2020. The initiative established Microsoft Dynamics 365 Customer Experience as the central CRM platform to govern sales and customer engagement workflows under the Customer Experience category.
Configuration work focused on Dynamics 365 Sales where the consultant configured and customised entities, forms, and business process flows to align system behavior with business requirements. Responsibilities included translating business requirements into developer and solution architect tasks, producing and evolving functional specification documents, and leading requirements workshops to produce epics, user stories, and Gherkin style acceptance criteria for the product backlog.
Integration and operational tooling included Office 365 suite components such as Microsoft Teams and SharePoint, DevOps for work tracking, Confluence for documentation, and ClickLearn for training content creation. The programme also established PowerBI based performance metrics and KPI monitoring fed from Dynamics 365 Customer Experience to support reporting and operational visibility for stakeholders.
Governance and delivery followed Agile practices, with active participation in and occasional leadership of Agile ceremonies, backlog refinement, and sprint readiness activities. Post go live coverage included second line support, defect fixes, user acceptance testing facilitation, administrator and end user training, and ongoing stakeholder communications for risks and progress.
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Consumer Packaged Goods | 3021 | $2.2B | Australia | Microsoft | Microsoft Dynamics 365 Customer Experience | Customer Experience | 2020 | n/a |
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Retail | 6030 | $1.6B | Italy | Microsoft | Microsoft Dynamics 365 Customer Experience | Customer Experience | 2023 | n/a |
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Banking and Financial Services | 10799 | $28.3B | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Experience | Customer Experience | 2021 | n/a |
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Healthcare | 1252 | $1.2B | United States | Microsoft | Microsoft Dynamics 365 Customer Experience | Customer Experience | 2022 | n/a |
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Insurance | 4309 | $2.5B | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Experience | Customer Experience | 2016 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Microsoft Dynamics 365 Customer Experience Coverage
Microsoft Dynamics 365 Customer Experience is a Customer Experience solution from Microsoft.
Companies worldwide use Microsoft Dynamics 365 Customer Experience, from small firms to large enterprises across 21+ industries.
Organizations such as Legal & General Group, TC Energy, Polaris, NFU Mutual and Elders are recorded users of
Microsoft Dynamics 365 Customer Experience for Customer Experience.
Companies using Microsoft Dynamics 365 Customer Experience are most concentrated in Banking and Financial Services, Oil, Gas and Chemicals and Manufacturing, with adoption spanning over 21 industries.
Companies using Microsoft Dynamics 365 Customer Experience are most concentrated in United Kingdom, Canada and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Dynamics 365 Customer Experience across Americas, EMEA, and APAC.
Companies using Microsoft Dynamics 365 Customer Experience range from small businesses with 0-100 employees - 6.67%, to mid-sized firms with 101-1,000 employees - 26.67%, large organizations with 1,001-10,000 employees - 53.33%, and global enterprises with 10,000+ employees - 13.33%.
Customers of Microsoft Dynamics 365 Customer Experience include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft Dynamics 365 Customer Experience customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.