List of Microsoft Dynamics 365 Field Service Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
228000
$320.0B
Since 2010, our global team of researchers has been studying Microsoft Dynamics 365 Field Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Dynamics 365 Field Service for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Dynamics 365 Field Service for Field Service Management include: ConocoPhillips, a United States based Oil, Gas and Chemicals organisation with 11800 employees and revenues of $54.75 billion, Centrica, a United Kingdom based Utilities organisation with 22147 employees and revenues of $26.79 billion, Siemens Mobility, a Germany based Transportation organisation with 36800 employees and revenues of $14.25 billion, Otis Elevator, a United States based Manufacturing organisation with 71000 employees and revenues of $14.21 billion, Carlsberg Group, a Denmark based Consumer Packaged Goods organisation with 36056 employees and revenues of $14.17 billion and many others.
Contact us if you need a completed and verified list of companies using Microsoft Dynamics 365 Field Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agilisys | Professional Services | 978 | $128M | United Kingdom | Microsoft | Microsoft Dynamics 365 Field Service | Field Service Management | 2018 | n/a |
In 2018, Agilisys implemented Microsoft Dynamics 365 Field Service to deliver Field Service Management capabilities across its training services and public sector practice. The Microsoft Dynamics 365 Field Service deployment focused on unifying field scheduling, work order execution and customer engagement workflows with existing customer relationship modules.
Configuration and functional scope included typical Field Service Management capabilities such as scheduling and dispatch, work order and asset management, technician mobile access, and preventive maintenance orchestration. Automation and mobile forms were implemented using Microsoft Power Platform components, including Power Apps and Power Automate, while Power Virtual Agents supported initial service request triage.
Integration architecture tied Microsoft Dynamics 365 Field Service into Microsoft Dynamics 365 Customer Engagement, Customer Service, Dynamics CRM, Dynamics 365 for Marketing and Customer Insights. An Azure integration layer used Logic Apps and Service Bus with BizTalk for platform connectivity, and analytics and reporting were delivered through Azure Analysis Services, Power BI and SQL Data Warehouse, with Cognitive Services applied for advanced data processing. The solution also connected to the Agilisys Public Sector Platform to align field operations with sector-specific delivery models.
Governance and operational controls emphasized centralized identity and access management via Azure AD, AD B2C and Ping Identity to enforce role based access and secure external authentication. The implementation restructured service delivery workflows to centralize scheduling and orchestration, aligning field operations with customer engagement and marketing functions for end to end service lifecycle management.
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Albireo Energy | Utilities | 1000 | $350M | United States | Microsoft | Microsoft Dynamics 365 Field Service | Field Service Management | 2022 | n/a |
In 2022, Albireo Energy implemented Microsoft Dynamics 365 Field Service. Microsoft Dynamics 365 Field Service is being used as a Field Service Management application from Microsoft to support field operations and service delivery across the utility business.
The implementation emphasized core Field Service Management capabilities typical for utilities, including work order management, crew and technician scheduling, mobile workforce access to jobs and forms, asset and meter management, parts and inventory tracking, and preventive maintenance scheduling. Configuration work focused on service agreement handling, service territory definitions, and role-based mobile forms to align field processes with service level requirements.
The deployment was planned in the context of existing Microsoft ERP footprints, with Albireo supporting Microsoft Dynamics AX 2012 and preparing to implement Dynamics 365 Finance and Operations, while reimagining Dynamics 365 Customer Engagement and Field Services solutions. This alignment indicates integration and data orchestration priorities between field service records and upcoming finance and asset management systems, with emphasis on synchronizing work orders, asset hierarchies, and billing-relevant events.
Governance and rollout planning involved cross-functional ownership between finance and field operations, with finance analytics and business process redefinition informing the Field Service configuration. The Sr Finance Business Analyst role was explicitly engaged to prepare configurations and process designs that align Field Service with the planned D365FO finance and operations implementation.
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AMF Bakery Systems | Professional Services | 500 | $70M | United States | Microsoft | Microsoft Dynamics 365 Field Service | Field Service Management | 2020 | Sikich |
In 2020, AMF Bakery Systems implemented Microsoft Dynamics 365 Field Service to centralize and manage the service lifecycle for its high-speed bakery equipment, aligning the deployment with their broader Dynamics 365 platform work. The Microsoft Dynamics 365 Field Service deployment is positioned as the Field Service Management component of AMF’s connected operations strategy, intended to provide end-to-end visibility from delivery to installation and ongoing field servicing.
The implementation configured core Field Service Management capabilities including work order management, asset and installed base tracking, technician scheduling and resource assignments, parts management, and service contract visibility. Sikich led the configuration to reflect AMF’s engineer-to-order equipment model, and the solution was tuned to support project oriented workflows so service activities map back to project work breakdown structures and project resource management.
Integrations were a central design requirement, the Microsoft Dynamics 365 Field Service module was integrated with Dynamics 365 Finance and Operations to provide lifecycle visibility and financial context, and it was connected to the PLM solution to ensure product revisions and CAD outputs flow into service and shop floor records. Warehouse and shop floor barcode automation were incorporated to streamline parts transactions and field provisioning, and the overall integration approach tied MRP by project, Bills of Materials, and routing into service readiness and spare parts planning.
Governance and process restructuring focused on strengthening the handoff between engineering and manufacturing, formalizing revision management to reduce translation errors to the shop floor, and aligning service workflows with project management controls. Sikich implemented configuration and workflow rules that enabled seamless transfers of asset and service data between CAD, PLM, ERP, and Field Service, supporting consistent operational processes across engineering, manufacturing, warehouse, and field service teams.
AMF reported explicit operational outcomes from the implementation, including reduced investment in on-premises hardware and support, improved transactional accuracy through barcode scanning automation, and greater cross-functional visibility into product lifecycle and portfolio profitability. AMF’s CIO and CFO characterized the Microsoft Dynamics 365 Field Service deployment as a key component of their strategy to present a single customer view and to empower employees with modern service tools.
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Archrock | Oil, Gas and Chemicals | 1100 | $648M | United States | Microsoft | Microsoft Dynamics 365 Field Service | Field Service Management | 2021 | n/a |
In 2021, Archrock implemented Microsoft Dynamics 365 Field Service as a cloud-based Field Service Management platform in a collaboration with Infosys. The program was framed as a multi-year technology project to deliver mobile tools for field service technicians and to enhance field services and operations while supporting objectives to improve customer experience, make field employee work easier, increase compression unit uptime, reduce vehicle mileage, and reduce emissions footprint.
Infosys deployed a preconfigured accelerator for Microsoft Dynamics 365 Field Service and configured core field service modules including work order management, scheduling and dispatch, mobile technician applications with offline capability, asset and preventive maintenance management, and parts and inventory workflows. The implementation emphasized configurable workflows and technician enablement features common to Field Service Management solutions, aligning field operations processes with standardized service orchestration and technician tasking.
The Dynamics 365 Field Service implementation was integrated with Archrock back-end enterprise resource planning systems to synchronize asset records, work orders, parts information, and operational data flows. Operational coverage targeted Archrock field operations in the United States, with the platform intended to connect dispatch teams, field technicians, and operations managers through a unified service fabric.
Governance for the rollout followed a phased approach driven by the Infosys delivery team, including configuration, pilot deployments, and staged expansion across sites, combined with training and skills transfer to Archrock personnel. The engagement focused on process standardization for service scheduling and technician workflows, while expected outcomes described by stakeholders included improved technician efficiency, higher equipment uptime, reduced travel mileage, and a smaller emissions footprint.
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Australian Consolidated Milk | Consumer Packaged Goods | 45 | $8M | Australia | Microsoft | Microsoft Dynamics 365 Field Service | Field Service Management | 2018 | Advance Computing |
In 2018, Australian Consolidated Milk implemented Microsoft Dynamics 365 Field Service. The deployment was positioned to support Field Service Management and to centralize field operations and customer service workflows for the Australia-based dairy and distribution business.
The Microsoft Dynamics 365 Field Service implementation focused on core Field Service Management capabilities including work order management, scheduling and dispatch, mobile technician access, and asset and inventory tracking. Configuration work incorporated automated appointment booking and routing logic, configurable service tasks, and Power Apps driven mobile forms to capture field data and streamline technician workflows.
Integrations were built to unify customer and operational data, with Dynamics 365 Customer Service handling case and customer record management, Dynamics 365 Finance and Operations providing financial synchronization for billing and cost capture, and Power BI delivering operational dashboards and analytics. Azure Cognitive Services was used to surface AI assisted diagnostics and knowledge retrieval to technicians, while Power Apps and Power BI supported mobile workflows and reporting tied to Field Service operations.
Advance Computing served as the system integrator, leading a phased rollout, configuration governance, and end user training across field operations and customer service teams. Governance emphasized centralized scheduling workflows, role based access controls, and standardized work order lifecycle processes to align operational teams with the new Field Service Management platform.
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Transportation | 405 | $800M | Australia | Microsoft | Microsoft Dynamics 365 Field Service | Field Service Management | 2020 | KPMG |
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Distribution | 622 | $115M | Denmark | Microsoft | Microsoft Dynamics 365 Field Service | Field Service Management | 2024 | Tieto (TietoEVRY) |
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Consumer Packaged Goods | 36056 | $14.2B | Denmark | Microsoft | Microsoft Dynamics 365 Field Service | Field Service Management | 2022 | n/a |
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Retail | 3000 | $632M | United Kingdom | Microsoft | Microsoft Dynamics 365 Field Service | Field Service Management | 2021 | n/a |
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Utilities | 22147 | $26.8B | United Kingdom | Microsoft | Microsoft Dynamics 365 Field Service | Field Service Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating Microsoft Dynamics 365 Field Service
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Microsoft Dynamics 365 Field Service. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Microsoft Dynamics 365 Field Service for Field Service Management include:
- Ludia Consulting, a United States based Professional Services organization with 30 Employees
- Praxedo Canada, a Canada based Professional Services company with 15 Employees
- Kpmg Llp, a Canada based Professional Services organization with 5000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Microsoft Dynamics 365 Field Service Coverage
Microsoft Dynamics 365 Field Service is a Field Service Management solution from Microsoft.
Companies worldwide use Microsoft Dynamics 365 Field Service, from small firms to large enterprises across 21+ industries.
Organizations such as ConocoPhillips, Centrica, Siemens Mobility, Otis Elevator and Carlsberg Group are recorded users of
Microsoft Dynamics 365 Field Service for Field Service Management.
Companies using Microsoft Dynamics 365 Field Service are most concentrated in Oil, Gas and Chemicals, Utilities and Transportation, with adoption spanning over 21 industries.
Companies using Microsoft Dynamics 365 Field Service are most concentrated in United States, United Kingdom and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Dynamics 365 Field Service across Americas, EMEA, and APAC.
Companies using Microsoft Dynamics 365 Field Service range from small businesses with 0-100 employees - 12%, to mid-sized firms with 101-1,000 employees - 46%, large organizations with 1,001-10,000 employees - 30%, and global enterprises with 10,000+ employees - 12%.
Customers of Microsoft Dynamics 365 Field Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft Dynamics 365 Field Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.