List of Mitel MiCloud Flex Contact Center Customers
Mitel
4000 Innovation Drive,
Kanata, K2K 3K1, ON,
Canada
Kanata, K2K 3K1, ON,
Canada
1 613-592-2122
Professional Services
4200
$1.1B
Since 2010, our global team of researchers has been studying Mitel MiCloud Flex Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel MiCloud Flex Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel MiCloud Flex Contact Center for Call Center include: Maravai Life Sciences, a United States based Life Sciences organisation with 600 employees and revenues of $883.0 million, Carleton University, a Canada based Education organisation with 4787 employees and revenues of $700.0 million, Liverpool Football Club, a United Kingdom based Leisure and Hospitality organisation with 1000 employees and revenues of $370.0 million, Hays Travel, a United Kingdom based Professional Services organisation with 3500 employees and revenues of $267.0 million, One Family, a United Kingdom based Banking and Financial Services organisation with 535 employees and revenues of $136.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel MiCloud Flex Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carleton University | Education | 4787 | $700M | Canada | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2017 | n/a |
In 2017, Carleton University implemented Mitel MiCloud Flex Contact Center to strengthen campus emergency communications and to preserve reliable telephony access to emergency services. The Mitel MiCloud Flex Contact Center Call Center deployment was explicitly aimed at enabling campus-wide broadcast notifications to students and staff and maintaining operational telephone paths for emergency outbound calls.
The implementation used a cloud-hosted contact center architecture, configured with agent consoles, automated outbound notification capabilities, automatic call distribution and interactive voice response routing to support escalation workflows. Mitel MiCloud Flex Contact Center was configured to run scheduled and ad hoc broadcast campaigns that address the university requirement to reach people regardless of location, and to provide operator console functionality for centralized command and control during incidents.
Operational scope included campus communications, campus security, facilities and IT communications teams, with the Call Center supporting unified handling of inbound incident reports and outbound emergency notifications. The rollout emphasized governance through documented escalation flows, operator runbooks and routine testing of PSTN connectivity to ensure continuity of emergency lines. Carleton University Mitel MiCloud Flex Contact Center Call Center therefore serves as the central communications layer for campus safety and telephony operations.
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Hays Travel | Professional Services | 3500 | $267M | United Kingdom | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2021 | Advantex Network Solutions |
In 2021, Hays Travel implemented Mitel MiCloud Flex Contact Center, deploying a cloud Call Center solution across its operations. Advantex Network Solutions delivered the project at Hays Travel's new Sunderland city centre HQ, provisioning telephony and contact routing to interconnect over 500 staff at Gilbridge House head office while supporting 180 retail stores and 240 home workers.
The Mitel MiCloud Flex Contact Center deployment centralized core contact center capabilities including automatic call distribution, interactive voice response, omnichannel routing, supervisor dashboards, and enterprise reporting, aligning with standard Call Center functionality. Configuration emphasized scalability and multi-site routing to accommodate the recent acquisition of 555 additional stores and ongoing growth plans.
Integrations focused on voice and telephony consolidation, cloud session handling, and endpoint provisioning for office and remote staff, enabling unified contact routing across retail stores, remote telesales agents, and central customer service. The solution tied into Hays Travel communications infrastructure to provide centralized queue management, presence, and call handling for Marketing, Digital and Telesales functions.
Advantex Network Solutions executed a phased rollout and cutover that avoided downtime or disruption, allowing Hays Travel to maintain day to day operations during deployment. Hays Travel Mitel MiCloud Flex Contact Center Call Center implementation standardized contact handling workflows and centralized telephony governance to support enterprise scale customer engagement.
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Liverpool Football Club | Leisure and Hospitality | 1000 | $370M | United Kingdom | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2016 | n/a |
In 2016, Liverpool Football Club deployed Mitel MiCloud Flex Contact Center to centralize customer interactions across ticketing, retail, membership and hospitality functions. The Mitel MiCloud Flex Contact Center implementation served as a cloud Call Center solution, consolidating multichannel voice handling and centralized queuing for the club's front-of-house and back-office service teams.
The implementation incorporated Mitel platform components including MiContact Center Business for contact routing and queuing, MiCollab to provide unified communications and presence, and MiVoice 6900 IP Series endpoints together with Peripherals and Accessories for agent hardware provisioning. Configuration work focused on skill based routing, automatic call distribution, basic IVR flows and real-time supervisor monitoring consistent with Call Center operational patterns, while agent desktop integration used MiCollab to surface call controls and presence.
Operational coverage emphasized customer service, ticketing and hospitality workflows, with administrative governance layered through role based access to queue configuration and supervisor consoles. Process changes included standardized escalation and callback workflows and centralized queue management to align service teams, with the Mitel MiCloud Flex Contact Center serving as the primary contact routing and telephony control plane for customer-facing operations.
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Maravai Life Sciences | Life Sciences | 600 | $883M | United States | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2018 | n/a |
In 2018 Maravai Life Sciences implemented Mitel MiCloud Flex Contact Center as a cloud-based contact handling platform to support customer-facing operations, listed under the Call Center category. The Mitel MiCloud Flex Contact Center was deployed within the companys MiCloud VoIP estate to centralize inbound and outbound voice routing and to provide enterprise call handling for Maravai and its affiliated sites including Vector Laboratories, Vector UK, Cygnus Technologies, Glen Research and TriLink Biotechnologies across the United States and the United Kingdom.
Configuration and functional coverage focused on Call Center capabilities common to the category, including automatic call distribution, interactive voice response flows, agent desktop and supervisor dashboards, and queue management and reporting. The implementation was managed as a cloud-hosted service integrated into the existing MiCloud telephony footprint, with category-aligned capabilities for CTI style desktop control, call queuing and session routing to support multi-site agent groups.
Operational administration was performed alongside other cloud services managed by IT, specifically Office365, Litmos, NetSuite and Box, and relied on the organizations network and VMware infrastructure for endpoint and voice transport stability. Endpoint support spanned Windows and Mac workstations and the broader infrastructure stack such as servers, firewalls and switches, indicating the contact center ran in a consolidated cloud-first communications environment.
Governance and rollout were led by the IT Support Manager who administered daily operations, managed a team of 12 direct reports and contractors, coordinated site moves and decommissions, and established policies and procedures to streamline support. Day-to-day responsibilities included ongoing administration of Mitel MiCloud Flex Contact Center, VOIP maintenance and coordination with vendors and contractors to sustain the Call Center environment across all supported sites.
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One Family | Banking and Financial Services | 535 | $136M | United Kingdom | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2017 | Opus Technology |
In 2017, One Family implemented Mitel MiCloud Flex Contact Center to modernize its Call Center operations supporting customer service and member contact across the United Kingdom. The deployment was delivered with Opus Technology as the implementation partner, aligning the Mitel MiCloud Flex Contact Center with One Family’s service desk and contact handling objectives.
The Mitel MiCloud Flex Contact Center implementation concentrated on cloud-hosted contact routing and agent tooling. Core capabilities provisioned included automatic call distribution, interactive voice response, computer telephony integration and an agent desktop with real-time reporting and historical analytics, consistent with Call Center functional workflows. The solution also provided multichannel queuing and supervisory consoles typical for cloud contact center deployments.
Opus Technology led configuration and rollout activities, adapting call routing, queue management and agent role provisioning to One Family’s customer service processes. Governance changes focused on standardized contact handling workflows, agent supervision procedures and operational monitoring using the Mitel MiCloud Flex Contact Center platform. The narrative centers on One Family Mitel MiCloud Flex Contact Center Call Center as the primary application supporting customer service business functions.
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Education | 100 | $15M | United States | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2015 | n/a |
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Buyer Intent: Companies Evaluating Mitel MiCloud Flex Contact Center
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FAQ - APPS RUN THE WORLD Mitel MiCloud Flex Contact Center Coverage
Mitel MiCloud Flex Contact Center is a Call Center solution from Mitel.
Companies worldwide use Mitel MiCloud Flex Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as Maravai Life Sciences, Carleton University, Liverpool Football Club, Hays Travel and One Family are recorded users of
Mitel MiCloud Flex Contact Center for Call Center.
Companies using Mitel MiCloud Flex Contact Center are most concentrated in Life Sciences, Education and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Mitel MiCloud Flex Contact Center are most concentrated in United States, Canada and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mitel MiCloud Flex Contact Center across Americas, EMEA, and APAC.
Companies using Mitel MiCloud Flex Contact Center range from small businesses with 0-100 employees - 16.67%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Mitel MiCloud Flex Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Mitel MiCloud Flex Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.