List of Munis Utility Billing CIS Customers
Tyler Technologies
5101 Tennyson Parkway,
Plano, 75024, TX,
United States
Plano, 75024, TX,
United States
1 972-713-3700
Professional Services
7800
$2.3B
Since 2010, our global team of researchers has been studying Munis Utility Billing CIS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Munis Utility Billing CIS for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Munis Utility Billing CIS for Utilities Customer Care and Billing include: Municipality of Lansingerland, a Netherlands based Government organisation with 700 employees and revenues of $230.0 million, Hurks, a Netherlands based Construction and Real Estate organisation with 450 employees and revenues of $190.0 million, City of Hayward, a United States based Government organisation with 910 employees and revenues of $169.0 million, City Of Pleasanton, CA, a United States based Government organisation with 485 employees and revenues of $75.0 million, City of Fort Collins Utilities, a United States based Utilities organisation with 400 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Munis Utility Billing CIS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Fort Collins Utilities | Utilities | 400 | $60M | United States | Tyler Technologies | Munis Utility Billing CIS | Utilities Customer Care and Billing | 2014 | n/a |
In 2014 City of Fort Collins Utilities implemented Munis Utility Billing CIS to support customer account management and billing operations, aligning the deployment with the City's enterprise application environment. The implementation is aligned with the Utilities Customer Care and Billing category and was provisioned to centralize utility billing, customer service, and revenue collection functions for the municipal utilities organization.
Munis Utility Billing CIS was configured to deliver standard Utilities Customer Care and Billing capabilities including customer account and service point management, meter-to-cash billing cycles, rate and tariff configuration, invoice generation, payment posting, and receivables tracking. The deployment included configuration of service order workflows for service starts and stops, customer inquiries and adjustments, and automated billing schedules to support utility-specific billing cadence.
The implementation was integrated operationally into the City's broader application landscape, with interface design considerations for financial posting into the enterprise financial systems and for enterprise reporting and reconciliation. Operational scope covered Utilities billing operations, customer service staff, finance teams responsible for revenue accounting, and field operations that interact with customer service workflows. Governance changes emphasized billing cycle controls, account reconciliation procedures, and role-based access to customer and billing data to support municipal compliance and internal audit requirements.
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City of Hayward | Government | 910 | $169M | United States | Tyler Technologies | Munis Utility Billing CIS | Utilities Customer Care and Billing | 2012 | n/a |
In 2012, the City of Hayward implemented Munis Utility Billing CIS from Tyler Technologies following a competitive RFP and internal evaluation process. The Munis Utility Billing CIS deployment was executed as part of a broader Munis ERP footprint addressing Utilities Customer Care and Billing needs across municipal operations, alongside financial management, human capital management, content management and self service for vendors, clients and employees.
The implementation focused on core customer information system capabilities typical of Utilities Customer Care and Billing, including customer account management, rate and billing configuration, automated billing calculation and invoicing, payment processing and customer self-service workflows. Munis Utility Billing CIS was configured to align billing rules and rate structures with municipal utility operational practices and to provide centralized account and billing records for utility staff.
Operational scope centered on municipal utility billing and customer service functions across City of Hayward departments, integrating the utility billing CIS with the broader Munis suite for financial posting and self-service access. The contractual scope included software licenses, related professional services, maintenance and support, and was positioned under Tyler Technologies evergreen enhancement model that provides ongoing product updates at no extra cost.
Governance and rollout were driven by internal IT teams who led vendor evaluation and selection, with the city articulating expectations that Munis Utility Billing CIS would assist day-to-day business processes and modernize service delivery. Deployment emphasized configuration and process alignment for billing operations and citizen-facing self service, with vendor-supplied services used for implementation, training and post-go-live support.
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City Of Pleasanton, CA | Government | 485 | $75M | United States | Tyler Technologies | Munis Utility Billing CIS | Utilities Customer Care and Billing | 2015 | n/a |
In 2015, City Of Pleasanton, CA implemented Munis Utility Billing CIS as part of a broader Munis ERP adoption with Tyler Technologies, aligning its municipal billing operations with the Utilities Customer Care and Billing category. The deployment followed an accelerated timeline that also introduced Munis Human Resources and Payroll modules, Tyler Cashiering, and Tyler Content Manager into the city technology stack.
The Munis Utility Billing CIS implementation was configured alongside financial management and HR/payroll modules, with explicit reconfiguration of the general ledger structure and a move toward decentralized financial processes. Functional capabilities implemented included utility billing account management, billing and invoicing workflows, and an Employee Self Service portal that converted paper time cards to electronic time entry, improving payroll data capture and reducing redundant data entry.
Integrations were established between Munis Utility Billing CIS and the citys Munis financial management components, and operational interoperability was extended to Tyler Cashiering and Tyler Content Manager products as part of the same Tyler Technologies ecosystem. The operational scope covered HR, payroll, finance, utilities billing teams, and other municipal departments across Pleasanton in Northern California, supporting a municipal workforce of approximately 500 employees and utility services for a population near 80,000.
Governance and rollout emphasized rapid adoption and hands-on support, a process the city described as ripping off the Band-Aid, and included substantial training and day-of-go-live support via a computer lab for one-on-one assistance with invoice and contract entry. Implementation work included permissions and workflow setup, changes to process ownership associated with decentralizing financial management, and staged training to embed new operational procedures.
City documentation reports the organization faced implementation challenges but persevered through structured training and support, and employees developed stronger process understanding around invoice entry, contract entry, and workflow permissions. Munis Utility Billing CIS was explicitly stated in city materials as a core component of the citys Utilities Customer Care and Billing posture alongside Munis financial and HR/payroll capabilities.
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Dare County Water Department ,NC | Utilities | 55 | $8M | United States | Tyler Technologies | Munis Utility Billing CIS | Utilities Customer Care and Billing | 2021 | n/a |
In 2021, Dare County Water Department implemented Munis Utility Billing CIS, a Utilities Customer Care and Billing application. The county water utility operates with 55 employees and the Munis Utility Billing CIS instance is administered for a customer base of more than 20,000 accounts, with a Utility Billing Specialist providing complete oversight and administration since March 2021.
The Munis Utility Billing CIS deployment centers on standard Utilities Customer Care and Billing capabilities, including customer account management, billing cycle processing, rate table configuration, meter-to-cash workflows, statement generation, payment posting, and delinquency handling. Configuration work emphasized account structures and billing rules aligned to municipal water rate schedules, and the Munis Utility Billing CIS application has been used to manage adjustments and account maintenance workflows.
Operational responsibility sits within the Dare County Water Department, where Munis Utility Billing CIS supports core business functions of utility billing, customer service, and revenue administration across county water accounts. Administration is centralized under the Utility Billing Specialist role in Frisco, NC, which consolidates billing operations and day to day system management for the department.
Governance and operational processes were structured around a single point of system ownership, with the Utility Billing Specialist managing ongoing configuration, billing cycle execution, exception handling, and account reconciliation in Munis Utility Billing CIS. The narrative reflects an implementation focused on stable billing operations and centralized administration rather than multi vendor integrations or distributed implementation teams.
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Hurks | Construction and Real Estate | 450 | $190M | Netherlands | Tyler Technologies | Munis Utility Billing CIS | Utilities Customer Care and Billing | 2018 | n/a |
In 2018 Hurks implemented Munis Utility Billing CIS from Tyler Technologies to support Utilities Customer Care and Billing activities. The deployment was driven by a need to process and register invoices quickly, efficiently and reliably, with a primary focus on accounts payable workflows within Hurks finance operations in the Netherlands.
The technical implementation centered on automating invoice capture, automated matching and workflow-driven approvals. WhiteVision delivered the automation layer that performed invoice registration and routing, and configured automated linkage of invoices to the correct employee records through an integration with Microsoft Dynamics NAV. Munis Utility Billing CIS was positioned as the central customer care and billing application while the WhiteVision solution provided AP-focused process automation.
Integrations included a bi-directional operational linkage between the WhiteVision workflow engine and Dynamics NAV for employee mapping and approval context, and signal-driven notifications to approvers via the WhiteVision Workflow. Operational scope covered finance and accounts payable functions, bringing approvers into a structured digital approval loop and reducing manual handoffs.
Governance shifted toward workflow-based approval routing, with WhiteVision configuring business rules and notification triggers to enforce routing and escalation. Hurks reported a huge improvement in lead time for invoice approvals and registration, and the consultative approach from WhiteVision increased organizational confidence in the automated invoice processing flow.
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Government | 700 | $230M | Netherlands | Tyler Technologies | Munis Utility Billing CIS | Utilities Customer Care and Billing | 2018 | n/a |
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Buyer Intent: Companies Evaluating Munis Utility Billing CIS
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Munis Utility Billing CIS. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Munis Utility Billing CIS for Utilities Customer Care and Billing include:
- City of Annapolis, a United States based Government organization with 600 Employees
- Workforce Development Board Of Trumbull County United States, a United States based Government company with 12 Employees
- Regional Utilities, a United States based Utilities organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Munis Utility Billing CIS Coverage
Munis Utility Billing CIS is a Utilities Customer Care and Billing solution from Tyler Technologies.
Companies worldwide use Munis Utility Billing CIS, from small firms to large enterprises across 21+ industries.
Organizations such as Municipality of Lansingerland, Hurks, City of Hayward, City Of Pleasanton, CA and City of Fort Collins Utilities are recorded users of
Munis Utility Billing CIS for Utilities Customer Care and Billing.
Companies using Munis Utility Billing CIS are most concentrated in Government, Construction and Real Estate and Utilities, with adoption spanning over 21 industries.
Companies using Munis Utility Billing CIS are most concentrated in Netherlands and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Munis Utility Billing CIS across Americas, EMEA, and APAC.
Companies using Munis Utility Billing CIS range from small businesses with 0-100 employees - 16.67%, to mid-sized firms with 101-1,000 employees - 83.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Munis Utility Billing CIS include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Munis Utility Billing CIS customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.