List of NICE Interaction Analytics Customers
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Since 2010, our global team of researchers has been studying NICE Interaction Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Interaction Analytics for Sales Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Interaction Analytics for Sales Analytics include: Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, American Airlines, a United States based Transportation organisation with 136900 employees and revenues of $54.21 billion, Banco Itau, a Brazil based Banking and Financial Services organisation with 93200 employees and revenues of $28.40 billion, British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, National Grid USA, a United States based Utilities organisation with 18177 employees and revenues of $15.20 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Interaction Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The NICE Interaction Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Airlines | Transportation | 136900 | $54.2B | United States | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2013 | n/a |
In 2013, American Airlines implemented NICE Interaction Analytics as a Sales Analytics solution. The deployment is recorded in Nice Systems customer records and focused on analytics for customer-facing sales and service interactions across the carrier's contact channels.
The NICE Interaction Analytics implementation centralized interaction capture and enterprise search, using automated transcription, speech and text analytics, sentiment and phrase spotting, and configurable scoring rules to surface sales signals and compliance indicators. Configurations included conversation tagging taxonomies, scripted call evaluation templates, automated scoring logic, and dashboarding for trend analysis and KPI visualization.
Operationally the deployment supported contact center sales teams, sales operations and revenue management, enabling recorded interaction review, coaching workflows, and quality assurance processes. Data outputs from NICE Interaction Analytics were used to populate role based dashboards and standardized report templates for managers and trainers to prioritize coaching and monitor adherence to sales process controls.
Governance emphasized a standardized tagging taxonomy and regular evaluation cadence, with process adjustments to incorporate analytic scorecards into routine coaching and compliance reviews. This record is grounded in Nice Systems customer listings for American Airlines and describes a Sales Analytics implementation centered on conversational analytics, scorecards, coaching workflows and KPI reporting.
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Banco Itau | Banking and Financial Services | 93200 | $28.4B | Brazil | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2017 | n/a |
In 2017, Banco Itau deployed NICE Interaction Analytics as a Sales Analytics capability to centralize interaction intelligence for its Itaucard business unit. NICE Interaction Analytics was positioned to support sales performance management, contact center quality assurance, and customer engagement analytics across agent and supervisory workflows.
The implementation consolidated voice and interaction analytics, automated transcription, sentiment scoring, and searchable interaction indexing to provide consistent, auditable insight for quality and sales workflows. Configuration emphasized reporting and dashboarding modules, taxonomy-based call tagging, and workflow automation to route flagged interactions into quality review queues and agent coaching processes.
Governance work included standardizing scoring rubrics and embedding analytics-driven review steps into quality management routines for Itaucard contact centers and quality teams. As Fabio Binuesa, Quality Manager, Itaucard stated, "The NICE solutions provide us the capability to get accurate and consistent information faster and more efficiently in order to reduce costs while increasing customer satisfaction," linking NICE Interaction Analytics to Sales Analytics for quality, coaching, and customer engagement functions.
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British Telecom | Communications | 85300 | $26.8B | United Kingdom | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2017 | n/a |
In 2017, British Telecom implemented NICE Interaction Analytics as part of a broader standardization on NICE solutions across the Group over the following three years. The deployment targeted contact center analytics within the Sales Analytics category, centralizing speech and text analytics to support BT Group contact center operations and customer service business functions.
The implementation configured NICE Interaction Analytics alongside NICE Engage and Nexidia Analytics to provide enterprise-grade multi-channel recording, archiving and streaming combined with speech and text analytics for in-depth insights into customer and agent behavior. NICE Workforce Management was provisioned as a hosted solution to manage and forecast activities for thousands of BT contact center agents, supporting multi-skilled workforce optimization and automated scheduling scenarios.
Governance was organized at Group level with a standardization on NICE for recording, analytics and workforce management, and the rollout was phased across BT customer service organizations and its operations in around 180 countries over a three year period. BT documented expected operational outcomes tied to the deployment, including improved employee engagement, simplified support processes, reduced annual administrative costs and a faster return on contact center infrastructure investments.
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Government | 6000 | $2.0B | France | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2015 | n/a |
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Utilities | 3119 | $14.2B | Netherlands | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2020 | n/a |
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Professional Services | 5000 | $620M | United Kingdom | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2019 | n/a |
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Retail | 470000 | $159.5B | United States | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2011 | n/a |
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Utilities | 730 | $700M | United States | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2017 | n/a |
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Retail | 1700 | $746M | United Kingdom | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2014 | n/a |
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Utilities | 18177 | $15.2B | United States | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2025 | n/a |
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