List of NICE Interaction Analytics Customers
NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
9626
$2.9B
Since 2010, our global team of researchers has been studying NICE Interaction Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Interaction Analytics for Sales Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Interaction Analytics for Sales Analytics include: Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, American Airlines, a United States based Transportation organisation with 136900 employees and revenues of $54.21 billion, Banco Itau, a Brazil based Banking and Financial Services organisation with 93200 employees and revenues of $28.40 billion, British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, National Grid USA, a United States based Utilities organisation with 18177 employees and revenues of $15.20 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Interaction Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The NICE Interaction Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Airlines | Transportation | 136900 | $54.2B | United States | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2013 | n/a |
In 2013, American Airlines implemented NICE Interaction Analytics as a Sales Analytics solution. The deployment is recorded in Nice Systems customer records and focused on analytics for customer-facing sales and service interactions across the carrier's contact channels.
The NICE Interaction Analytics implementation centralized interaction capture and enterprise search, using automated transcription, speech and text analytics, sentiment and phrase spotting, and configurable scoring rules to surface sales signals and compliance indicators. Configurations included conversation tagging taxonomies, scripted call evaluation templates, automated scoring logic, and dashboarding for trend analysis and KPI visualization.
Operationally the deployment supported contact center sales teams, sales operations and revenue management, enabling recorded interaction review, coaching workflows, and quality assurance processes. Data outputs from NICE Interaction Analytics were used to populate role based dashboards and standardized report templates for managers and trainers to prioritize coaching and monitor adherence to sales process controls.
Governance emphasized a standardized tagging taxonomy and regular evaluation cadence, with process adjustments to incorporate analytic scorecards into routine coaching and compliance reviews. This record is grounded in Nice Systems customer listings for American Airlines and describes a Sales Analytics implementation centered on conversational analytics, scorecards, coaching workflows and KPI reporting.
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Banco Itau | Banking and Financial Services | 93200 | $28.4B | Brazil | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2017 | n/a |
In 2017, Banco Itau deployed NICE Interaction Analytics as a Sales Analytics capability to centralize interaction intelligence for its Itaucard business unit. NICE Interaction Analytics was positioned to support sales performance management, contact center quality assurance, and customer engagement analytics across agent and supervisory workflows.
The implementation consolidated voice and interaction analytics, automated transcription, sentiment scoring, and searchable interaction indexing to provide consistent, auditable insight for quality and sales workflows. Configuration emphasized reporting and dashboarding modules, taxonomy-based call tagging, and workflow automation to route flagged interactions into quality review queues and agent coaching processes.
Governance work included standardizing scoring rubrics and embedding analytics-driven review steps into quality management routines for Itaucard contact centers and quality teams. As Fabio Binuesa, Quality Manager, Itaucard stated, "The NICE solutions provide us the capability to get accurate and consistent information faster and more efficiently in order to reduce costs while increasing customer satisfaction," linking NICE Interaction Analytics to Sales Analytics for quality, coaching, and customer engagement functions.
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British Telecom | Communications | 85300 | $26.8B | United Kingdom | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2017 | n/a |
In 2017, British Telecom implemented NICE Interaction Analytics as part of a broader standardization on NICE solutions across the Group over the following three years. The deployment targeted contact center analytics within the Sales Analytics category, centralizing speech and text analytics to support BT Group contact center operations and customer service business functions.
The implementation configured NICE Interaction Analytics alongside NICE Engage and Nexidia Analytics to provide enterprise-grade multi-channel recording, archiving and streaming combined with speech and text analytics for in-depth insights into customer and agent behavior. NICE Workforce Management was provisioned as a hosted solution to manage and forecast activities for thousands of BT contact center agents, supporting multi-skilled workforce optimization and automated scheduling scenarios.
Governance was organized at Group level with a standardization on NICE for recording, analytics and workforce management, and the rollout was phased across BT customer service organizations and its operations in around 180 countries over a three year period. BT documented expected operational outcomes tied to the deployment, including improved employee engagement, simplified support processes, reduced annual administrative costs and a faster return on contact center infrastructure investments.
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Caisse des Depots | Government | 6000 | $2.0B | France | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2015 | n/a |
In 2015, Caisse des Depots deployed NICE Interaction Analytics, classified under Sales Analytics, to instrument its contact center voice recording and interaction analysis capability. NICE Interaction Analytics from Nice Systems was provisioned into the group environment to formalize interaction capture and analytics workflows for customer relations operations.
The deployment was operated within the Euro-Information run common information system, with operational ownership by the Systems & Networks teams and a dedicated Voice Recording and Analysis team based in Villeneuve d'Ascq. The implementation connected into the group voice recording and analysis platforms and the broader telephony estate, and staff were expected to support interfaces to common contact center telephony platforms with knowledge of NICE, Nexidia, Alcatel, Genesys and SIPREC technologies noted in role profiles.
Functional coverage centered on interaction capture, speech to text transcription and interaction analytics, quality monitoring and reporting workflows typical of Sales Analytics. NICE Interaction Analytics was administered alongside voice recording and telephony administration, and configured to feed analytic outputs into call monitoring and customer relations processes used for call center redesign projects.
Governance and operationalization emphasized platform uptime, standards and procedure drafting, and cross site administration across national locations including Strasbourg, Nancy, Dijon, Orléans, Lyon, Lille, Cergy, Val de Fontenay, Paris and Nantes. The Systems & Networks teams retained day to day administration and incident analysis responsibilities, and participated in projects to create or redesign customer relations centres while maintaining the NICE Interaction Analytics platform.
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Eneco | Utilities | 3119 | $14.2B | Netherlands | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2020 | n/a |
In 2020, Eneco deployed NICE Interaction Analytics as a Sales Analytics solution to support AQM Compliance and analytics for its customer contact center. The initial engagement prioritized research for scope and writing a PVA, establishing requirements for contact center compliance monitoring and interaction-level analysis.
Implementation work centered on Nexidia interaction analytics capabilities within NICE Interaction Analytics, with practitioners writing queries in Nexidia Analytics, performing deep-dive analyses, and building visual queries. Staff completed Nexidia interaction analytics root certificate and Nexidia interaction analytics visual query building certificate, and produced outputs through Nexidia interaction analytics dashboard building to operationalize analytic consumption.
Functional configuration emphasized interaction-level query engines, visual query building, and dashboarding consistent with Sales Analytics workflows for conversational analytics and compliance monitoring. The presence of a root certificate indicates secured analytics component deployment and an operational model where analysts iterate queries and dashboards for continuous insight.
Operational scope was focused on the customer contact center and extended to business functions including Sales and Quality Management, with targeted analytics used to identify improvement potential and set up scoped initiatives. Project activities included drafting improvement proposals and establishing scoped initiatives aimed at improving KTV, Sales performance, quality management, and reducing contact center costs through AHT and FTR optimization.
Governance and rollout combined capability building, documented PVAs, and certification-driven skills development to embed NICE Interaction Analytics into QA and sales analytics workflows. The program delivered formal improvement proposals and scoped actions to align interaction analytics outputs with operational quality and sales decisioning.
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Professional Services | 5000 | $620M | United Kingdom | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2019 | n/a |
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Retail | 470000 | $159.5B | United States | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2011 | n/a |
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Utilities | 730 | $700M | United States | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2017 | n/a |
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Retail | 1700 | $746M | United Kingdom | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2014 | n/a |
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Utilities | 18177 | $15.2B | United States | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2025 | n/a |
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Buyer Intent: Companies Evaluating NICE Interaction Analytics
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD NICE Interaction Analytics Coverage
NICE Interaction Analytics is a Sales Analytics solution from Nice Systems.
Companies worldwide use NICE Interaction Analytics, from small firms to large enterprises across 21+ industries.
Organizations such as Home Depot, American Airlines, Banco Itau, British Telecom and National Grid USA are recorded users of
NICE Interaction Analytics for Sales Analytics.
Companies using NICE Interaction Analytics are most concentrated in Retail, Transportation and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using NICE Interaction Analytics are most concentrated in United States, Brazil and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NICE Interaction Analytics across Americas, EMEA, and APAC.
Companies using NICE Interaction Analytics range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 9.09%, large organizations with 1,001-10,000 employees - 45.45%, and global enterprises with 10,000+ employees - 45.45%.
Customers of NICE Interaction Analytics include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified NICE Interaction Analytics customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Sales Analytics.