List of OpenGov STW Utility Billing Customers
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Since 2010, our global team of researchers has been studying OpenGov STW Utility Billing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenGov STW Utility Billing for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenGov STW Utility Billing for Utilities Customer Care and Billing include: City of Grapevine, TX, a United States based Government organisation with 584 employees and revenues of $201.0 million, City of Kaufman, TX, a United States based Government organisation with 50 employees and revenues of $11.0 million, Town of Northlake, TX, a United States based Government organisation with 100 employees and revenues of $11.0 million, City of Gladewater, TX, a United States based Government organisation with 120 employees and revenues of $10.0 million, City of Rusk, TX, a United States based Government organisation with 50 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenGov STW Utility Billing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenGov STW Utility Billing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Gladewater, TX | Government | 120 | $10M | United States | OpenGov | OpenGov STW Utility Billing | Utilities Customer Care and Billing | 2018 | n/a |
In 2018, City of Gladewater, TX implemented OpenGov STW Utility Billing. The city uses OpenGov STW Utility Billing on their website to provide a public water billing portal under the Utilities Customer Care and Billing category.
The implementation centers on customer account management and billing and invoicing capabilities, with web-facing e-billing and online account access aligned to typical Utilities Customer Care and Billing functionality. OpenGov STW Utility Billing supplies the municipal billing workflows needed to generate periodic utility statements, manage customer records, and present account balances through an embedded website portal.
Operational coverage is focused at the city water utility and municipal billing office, supporting customer service and finance functions responsible for utility receivables and customer inquiries. The deployment is delivered as a web-integrated solution on the City of Gladewater website, providing citizen self-service for bill viewing and online interactions.
Governance emphasis is on municipal billing controls and account reconciliation workflows, with configuration oriented to local billing cycles and customer account lifecycle management. The implementation situates OpenGov STW Utility Billing as the primary public-facing utility billing system for City of Gladewater water customers, integrating billing operations into the city website and service processes.
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City of Grapevine, TX | Government | 584 | $201M | United States | OpenGov | OpenGov STW Utility Billing | Utilities Customer Care and Billing | 2022 | n/a |
In 2022, the City of Grapevine, TX implemented OpenGov STW Utility Billing to centralize municipal utility customer care and billing operations. The rollout focused on the Utilities Customer Care and Billing category and was positioned to support the Fiscal Services Department, which is responsible for financial and accounting systems, budgeting, accounts payable, accounts receivable, and preparation of the Annual Comprehensive Financial Report.
OpenGov STW Utility Billing was configured to provide customer account management, meter-to-bill processing, billing and invoicing, rate and user fee administration, payment processing, and reporting commonly found in Utilities Customer Care and Billing systems. The implementation aligned billing data structures and transactional detail with the citys budgeting and audit workflows to support accounts receivable reconciliation and financial reporting requirements defined by the Fiscal Services Department.
Operational scope remained within the Fiscal Services Department and General Fund functions, with coordination across Finance and Purchasing divisions for financial reconciliation and cash management. Governance emphasized formalizing rate and user fee review processes, mapping billing outputs into annual budget development and long-range planning, and establishing audit traceability for the ACFR and annual audit preparation.
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City of Kaufman, TX | Government | 50 | $11M | United States | OpenGov | OpenGov STW Utility Billing | Utilities Customer Care and Billing | 2020 | n/a |
In 2020, City of Kaufman, TX implemented OpenGov STW Utility Billing, deploying Utilities Customer Care and Billing capabilities on its public website. City of Kaufman, TX uses OpenGov STW Utility Billing as its Utilities Customer Care and Billing application to manage municipal utility billing and customer service, including customer accounts, billing cycles and online payments.
Configuration work focused on account management, meter-based billing, configurable rate tables, bill presentment and a customer self-service portal. Administrative configuration included billing cycles, customer classes and automated notice workflows within OpenGov STW Utility Billing, aligning system configuration to municipal billing policies.
The solution is embedded on the City of Kaufman website for direct bill presentment and payment, making the OpenGov STW Utility Billing instance the primary public-facing channel for utility customers. Operational ownership resides with the municipal utilities and customer service functions, with centralized administrative roles for billing, account adjustments and user access provisioning. Rollout activities included provisioning staff accounts and updating internal customer service workflows to route inquiries through the portal.
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City of Mineola, TX | Government | 35 | $9M | United States | OpenGov | OpenGov STW Utility Billing | Utilities Customer Care and Billing | 2018 | n/a |
In 2018, City of Mineola, TX implemented OpenGov STW Utility Billing on its public website. The OpenGov STW Utility Billing application is listed under Utilities Customer Care and Billing and is used to present customer accounts and accept payments for municipal water and sewer services.
Configuration centers on a browser based, public portal hosted at payments.mineola.com where residents can view bills, make payments, and look up account activity. Functional capabilities implemented include customer account management, bill presentment and invoicing, online payment processing, and account lookup and authentication workflows consistent with Utilities Customer Care and Billing systems.
Operational ownership rests with municipal utility and finance staff who manage billing cycles, account maintenance, and customer service interactions through the portal. The deployment is scoped to the City of Mineola municipal utility function and is embedded into the city website for resident self service and revenue collection.
Architecturally the implementation surfaces a web hosted, customer facing billing application, OpenGov STW Utility Billing, integrated into the city web footprint for online transactions and account management. Governance aligns to municipal billing policies and standard utility billing operations, with the portal serving as the primary digital channel for customer interactions.
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City of Nassau Bay, TX | Government | 42 | $7M | United States | OpenGov | OpenGov STW Utility Billing | Utilities Customer Care and Billing | 2018 | n/a |
In 2018, City of Nassau Bay, TX deployed OpenGov STW Utility Billing. The OpenGov STW Utility Billing application supports Utilities Customer Care and Billing functions and serves as the municipality's customer-facing billing and payment presence on the city website.
OpenGov STW Utility Billing is configured to provide standard Utilities Customer Care and Billing capabilities, including customer account management, online bill presentment, recurring billing cycles, and customer-facing payment submission workflows. The implementation emphasizes a web-hosted customer self-service portal accessible through the city's payment URL, enabling residents to view bill history, manage accounts, and submit payments online.
The deployment is delivered via OpenGov's STW payment portal and is integrated directly on the municipal website used for utility billing. Operational scope is focused on municipal utility billing operations, supporting utility billing staff and resident customers, with governance oriented around centralized account management and customer service workflows for the city.
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Government | 40 | $3M | United States | OpenGov | OpenGov STW Utility Billing | Utilities Customer Care and Billing | 2020 | n/a |
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Government | 32 | $5M | United States | OpenGov | OpenGov STW Utility Billing | Utilities Customer Care and Billing | 2019 | n/a |
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Government | 50 | $10M | United States | OpenGov | OpenGov STW Utility Billing | Utilities Customer Care and Billing | 2018 | n/a |
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Government | 65 | $6M | United States | OpenGov | OpenGov STW Utility Billing | Utilities Customer Care and Billing | 2019 | n/a |
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Government | 55 | $7M | United States | OpenGov | OpenGov STW Utility Billing | Utilities Customer Care and Billing | 2010 | n/a |
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Buyer Intent: Companies Evaluating OpenGov STW Utility Billing
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OpenGov STW Utility Billing. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating OpenGov STW Utility Billing for Utilities Customer Care and Billing include:
- Town of Prosper, TX, a United States based Government organization with 411 Employees
- City of Marshall, TX, a United States based Government company with 125 Employees
- City of Killeen, TX, a United States based Government organization with 1173 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Town of Prosper, TX | Government | 411 | $53M | United States | 2026-03-23 |
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City of Marshall, TX | Government | 125 | $9M | United States | 2026-03-20 |
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City of Killeen, TX | Government | 1173 | $339M | United States | 2026-02-10 |
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Education | 4000 | $1.1B | United States | 2025-08-01 |
FAQ - APPS RUN THE WORLD OpenGov STW Utility Billing Coverage
OpenGov STW Utility Billing is a Utilities Customer Care and Billing solution from OpenGov.
Companies worldwide use OpenGov STW Utility Billing, from small firms to large enterprises across 21+ industries.
Organizations such as City of Grapevine, TX, City of Kaufman, TX, Town of Northlake, TX, City of Gladewater, TX and City of Rusk, TX are recorded users of
OpenGov STW Utility Billing for Utilities Customer Care and Billing.
Companies using OpenGov STW Utility Billing are most concentrated in Government, with adoption spanning over 21 industries.
Companies using OpenGov STW Utility Billing are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of OpenGov STW Utility Billing across Americas, EMEA, and APAC.
Companies using OpenGov STW Utility Billing range from small businesses with 0-100 employees - 85.71%, to mid-sized firms with 101-1,000 employees - 14.29%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of OpenGov STW Utility Billing include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified OpenGov STW Utility Billing customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.