List of Oracle Digital Assistant Customers
Oracle
2300 Oracle Way,
Austin, 78741, TX,
United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$67.1B
Since 2010, our global team of researchers has been studying Oracle Digital Assistant customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Digital Assistant for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Digital Assistant for Chatbots and Conversational AI include: FedEx, a United States based Transportation organisation with 50000 employees and revenues of $87.69 billion, Panasonic Holdings Corporation, a Japan based Manufacturing organisation with 207548 employees and revenues of $57.80 billion, Southern Company, a United States based Utilities organisation with 28314 employees and revenues of $26.72 billion, Northwell Health, a United States based Healthcare organisation with 87000 employees and revenues of $16.90 billion, Guardian Life Insurance, a United States based Insurance organisation with 10000 employees and revenues of $13.50 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Digital Assistant, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Digital Assistant customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banglalink | Communications | 3583 | $550M | Bangladesh | Oracle | Oracle Digital Assistant | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Banglalink implemented Oracle Digital Assistant as a core component of an HR modernization program. Oracle Digital Assistant was deployed under the Chatbots and Conversational AI category to provide conversational HR services and to automate digital onboarding and employee self service workflows.
The implementation was delivered alongside a broader Oracle Fusion HCM rollout that included Global Human Resources, Talent and Organization Development, Compensation and benefits, Time and Absences, Performance, Payroll Integrations, Oracle Recruiting Cloud, Oracle Learning Cloud and Helpdesk modules. Oracle Digital Assistant was configured to handle employee inquiry routing, onboarding interactions, and to surface HCM analytics signals into conversational flows tied to recruitment, learning and case management processes.
Integrations included a seamless connection of HR applications into Microsoft Teams to create an omni channel PaaS experience for employees, enabling conversational access to HR services across channels. Operational coverage focused on HR and Admin functions supporting Banglalink’s workforce in Bangladesh, applying conversational automation across the employee lifecycle from hire to learning and support.
Governance and rollout were led by the HR Transformation team with responsibilities for process design, integration control, change management analysis and service delivery model definition. Analytics platform design and Balance Score Card modeling were incorporated into governance to align Oracle Digital Assistant interactions with HR performance objectives and to control implementation changes.
Documented outcomes include the successful implementation of the full Oracle Fusion HCM suite together with Oracle Digital Assistant, enabled seamless Microsoft Teams connectivity approaching an omnichannel platform experience, digitization of front office services, and the early adoption of a hybrid workplace that digitized employee lifecycle processes. These results reflect adoption of Chatbots and Conversational AI to operationalize HR and Admin service delivery at Banglalink.
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Banque Saudi Fransi | Banking and Financial Services | 3910 | $2.5B | Saudi Arabia | Oracle | Oracle Digital Assistant | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Banque Saudi Fransi implemented Oracle Digital Assistant as a strategic Chatbots and Conversational AI capability to support corporate, commercial, and retail banking channels. The bank selected Oracle Cloud Infrastructure to underpin the deployment, aligning the implementation with Saudi Arabia's open banking framework and a requirement for rapid innovation and expansion.
The Oracle Digital Assistant implementation focused on conversational interface modules including intent and dialogue management, natural language understanding, context management, and handoff to human agents for complex cases. Configuration prioritized omnichannel access for web and mobile banking, secure authentication workflows consistent with banking operations, and policy-driven session and data handling.
Architecturally the deployment leveraged Oracle Cloud Infrastructure Generative AI for GPU backed model inference, Oracle Blockchain to support open banking transaction anchoring, and OCI database and storage to persist conversational state and transactional metadata. OCI components were used to meet GPU, database, and storage requirements, and to provide the seamless integration fabric needed for banking services and API-driven product extensions.
Operational coverage emphasized alignment across retail, commercial, and corporate banking functions with centralized platform governance for conversational intents, security policies, and compliance controls. The implementation supports faster product launches through reusable conversational assets and OCI integration, and OCI is reported to fulfill the bank's GPU, database, and storage needs while delivering seamless integration and supporting faster product launches.
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Bosch Brasil | Professional Services | 10000 | $2.5B | Brazil | Oracle | Oracle Digital Assistant | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Bosch Brasil implemented Oracle Digital Assistant as a strategic Chatbots and Conversational AI deployment within Bosch Service Solutions to augment customer service across its Brazil operations. The implementation targeted enterprise customer support use cases for a company that employs approximately 10,000 people and operates from 27 locations, with the goal of providing automated, multilingual conversational experiences.
Oracle Digital Assistant was configured to deliver generative AI capabilities, leveraging built-in large language model functions to generate coherent responses beyond the static knowledge repository. The implementation included multilingual text and speech generation, conversational dialogue management, and automated handoff logic to route conversations to human agents when required, and the virtual agent was branded as Beto.
The deployment integrated Oracle Digital Assistant with Bosch Brasil’s existing Oracle service applications to provide omnichannel coverage, and Beto was exposed on WhatsApp, Facebook Messenger, and the Bosch website to support customers across product areas including power tools, automotive, heaters, and precision livestock farming, and to assist career seekers. The service operated 24/7 to deliver real time responses across text and voice channels.
Operational governance emphasized conversational escalation workflows and channel orchestration rather than wholesale platform replacement, maintaining human agent escalation paths. Outcomes reported by Bosch include handling more than 200,000 service conversations, an average load of 3,000 queries per month, autonomous resolution in 50 percent of cases, and a 40 percent increase in the number of calls, with Oracle Digital Assistant providing the core Chatbots and Conversational AI capability for these results.
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Equity Residential | Construction and Real Estate | 2400 | $2.9B | United States | Oracle | Oracle Digital Assistant | Chatbots and Conversational AI | 2020 | Baker Tilly Advisory Group |
In 2020, Equity Residential implemented Oracle Digital Assistant as part of a Chatbots and Conversational AI initiative to extend Oracle Cloud HCM and personalize recruiting and HR interactions. The deployment was tied to a broader cloud HCM effort to provide a consistent employee experience and to power a new branded career site built on the Oracle Cloud HCM recruiting module that launched the same year.
The implementation included the Oracle Digital Assistant conversational layer together with the Oracle Cloud HCM recruiting module and Adaptive Intelligence capabilities. Oracle Digital Assistant was configured to handle candidate-facing queries such as asking about open jobs by location, application status, and employee programs, while Adaptive Intelligence was used to surface similar prospective candidates and streamline recruiter review workflows.
Equity Residential connected these modules with its broader HR stack including Oracle Workforce Management, Oracle Payroll, and Oracle Absence Management to create centralized HR information access. The program produced a unified reporting and analysis surface where employees and managers can access records remotely, and Baker Tilly Advisory Group managed the implementation engagement and technical delivery.
Governance work centered on extending Oracle supplied dashboards and creating role-based executive and manager views, enabling business leaders to examine promotion patterns, compensation, and diversity metrics without direct HR requests. Recruiter process restructuring emphasized conversational intake, faster candidate matching via Adaptive Intelligence, and consistent branding across the career site and candidate touchpoints.
Outcomes reported by Equity Residential include a single, secure way to track, manage, and accurately pay the workforce and consolidated dashboards for business unit leaders, supporting the companys people-centric goals. As Mark Johnson, Director of Human Capital Management Technology, said, data is the new currency, and the combined use of Oracle Digital Assistant and Oracle Cloud HCM is intended to put those dashboards into leaders hands.
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FedEx | Transportation | 50000 | $87.7B | United States | Oracle | Oracle Digital Assistant | Chatbots and Conversational AI | 2019 | n/a |
In 2019, FedEx implemented Oracle Digital Assistant. FedEx deployed Oracle Digital Assistant, a Chatbots and Conversational AI application, to automate employee facing back-office workflows in finance and supply chain as part of a broader cloud program to build innovation into its operating model.
The implementation focused on conversational automation and task orchestration, with more than 25 digital assistants creating touchless handoffs across finance and supply chain processes. Oracle Digital Assistant was configured to interact with transactional workflows and to surface analytics driven insights to employees, supporting use cases such as invoice inquiries, procurement status checks, and operational exception handling.
Architecturally, Oracle Digital Assistant was integrated into FedExs Oracle Cloud estate, including Oracle Cloud ERP, Oracle Cloud EPM, Oracle Cloud SCM, and Oracle Analytics, and leveraged OCI Functions and Autonomous Database for platform scale and performance. OCI Integration Services were used to connect the digital assistants with backend applications and to maintain a common data format across Oracle applications, enabling near real time operational visibility through Oracle Analytics Cloud dashboards.
Governance and rollout were driven by the Digital Innovation Center of Excellence, a permanent organization with a hub at FedEx headquarters and regional innovation centers in Asia and Europe. The program followed a phased rollout that began in Europe and extended to Asia and North America, and FedEx virtualized deployment and training models to stand up nine new local instances of Oracle Cloud ERP during the COVID 19 crisis without timeline interruptions.
Results reported from the program include standardizing more than 220 operations using over 40 Oracle Cloud applications, deploying more than 25 digital assistants to automate process handoffs, and enabling more than 3,000 employees to use Oracle Analytics Cloud for data driven decision making. FedEx also documented significant reductions in manual effort and faster code deployment cycles, achieving a 2X faster speed to market as part of its cloud and automation initiatives.
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Media | 20000 | $5.0B | Brazil | Oracle | Oracle Digital Assistant | Chatbots and Conversational AI | 2024 | n/a |
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Insurance | 10000 | $13.5B | United States | Oracle | Oracle Digital Assistant | Chatbots and Conversational AI | 2020 | n/a |
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Manufacturing | 4800 | $3.7B | India | Oracle | Oracle Digital Assistant | Chatbots and Conversational AI | 2022 | n/a |
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Consumer Packaged Goods | 2000 | $1.5B | Brazil | Oracle | Oracle Digital Assistant | Chatbots and Conversational AI | 2024 | n/a |
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Transportation | 26500 | $848M | Brazil | Oracle | Oracle Digital Assistant | Chatbots and Conversational AI | 2024 | n/a |
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FAQ - APPS RUN THE WORLD Oracle Digital Assistant Coverage
Oracle Digital Assistant is a Chatbots and Conversational AI solution from Oracle.
Companies worldwide use Oracle Digital Assistant, from small firms to large enterprises across 21+ industries.
Organizations such as FedEx, Panasonic Holdings Corporation, Southern Company, Northwell Health and Guardian Life Insurance are recorded users of
Oracle Digital Assistant for Chatbots and Conversational AI.
Companies using Oracle Digital Assistant are most concentrated in Transportation, Manufacturing and Utilities, with adoption spanning over 21 industries.
Companies using Oracle Digital Assistant are most concentrated in United States and Japan, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Digital Assistant across Americas, EMEA, and APAC.
Companies using Oracle Digital Assistant range from small businesses with 0-100 employees - 4.76%, to mid-sized firms with 101-1,000 employees - 9.52%, large organizations with 1,001-10,000 employees - 47.62%, and global enterprises with 10,000+ employees - 38.1%.
Customers of Oracle Digital Assistant include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Digital Assistant customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.