List of Oracle Fusion CRM Customers
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Since 2010, our global team of researchers has been studying Oracle Fusion CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Fusion CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Fusion CRM for CRM include: Cummins, a United States based Manufacturing organisation with 69600 employees and revenues of $34.10 billion, Virgin Media, a United Kingdom based Communications organisation with 15700 employees and revenues of $13.87 billion, NAFFCO FZCO, a United Arab Emirates based Professional Services organisation with 15000 employees and revenues of $4.00 billion, Schroders, a United Kingdom based Banking and Financial Services organisation with 6071 employees and revenues of $3.21 billion, Hutchison 3G UK, a United Kingdom based Communications organisation with 4800 employees and revenues of $2.71 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Fusion CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Oracle Fusion CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alliander | Utilities | 5991 | $2.3B | Netherlands | Oracle | Oracle Fusion CRM | CRM | 2010 | n/a |
In 2010, Alliander implemented Oracle Fusion CRM to support process driven applications across its utilities operations in the Netherlands. The engagement included design of the solution architecture and responsibility for implementation of Oracle Fusion CRM as the core CRM platform.
Implementation centered on Oracle Fusion CRM modules and capabilities common to CRM, including customer information management, case and service management, opportunity management, and workflow orchestration to enforce business processes. Oracle Fusion CRM was configured for process automation, role based security, business rule engines, and service workflow templates to support repeatable process driven applications. Oracle Fusion CRM, categorized as CRM, served as the primary system for customer relationship and service management processes.
The solution architecture integrated Oracle Fusion CRM with SAP NetWeaver PI and PO platforms to enable enterprise messaging and process integration across systems. Integrations were designed to link CRM workflows with backend SAP process interfaces using PI and PO as the middleware layer, supporting synchronous and asynchronous message flows and orchestration of end to end processes. Governance emphasized process driven rollout, architecture stewardship, and configuration controls to align CRM workflows with operational service management.
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AstraZeneca Sweden | Life Sciences | 8000 | $1.7B | Sweden | Oracle | Oracle Fusion CRM | CRM | 2011 | n/a |
In 2011 AstraZeneca Sweden implemented Oracle Fusion CRM as its primary CRM application. The deployment was built on a Service Orientated Architecture and targeted CRM capabilities for the company's Swedish operations.
Oracle Fusion CRM was configured to support sales force automation, customer service case management, contact and account management, and role based analytics and reporting. The implementation used Oracle Fusion functional modules and standard CRM workflows to centralize customer record management and opportunity lifecycle processes.
Integration architecture relied on MQ Series for reliable messaging and SAP PI for connectivity to SAP enterprise systems, with Oracle Fusion services orchestrated through the SOA layer. These integration points were used to exchange customer master data, transactional updates and service notifications between Oracle Fusion CRM and back end systems.
Governance emphasized system of record controls for customer data, middleware message orchestration and staged rollout across Swedish business units, with configuration governance to align CRM workflows to sales and service processes. Oracle Fusion CRM remained the focal application for CRM operations in Sweden and the implementation documented integration contracts in the SOA layer.
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Badger Infrastructure Solutions | Oil, Gas and Chemicals | 2517 | $748M | Canada | Oracle | Oracle Fusion CRM | CRM | 2020 | n/a |
In 2020, Badger Infrastructure Solutions implemented Oracle Fusion CRM as part of a broader Oracle Fusion Cloud ERP program that delivered Finance, CRM, HCM and Field Services across the organization in a 15 month timeline. The deployment included Oracle Fusion CRM as the primary customer engagement layer within the CRM category, aligned with finance, human capital management and field service capabilities to support commercial and operational workflows.
Implementation workstreams covered configuration of Oracle Fusion CRM alongside Field Services, Accounts Receivable, Oracle HCM and Workforce Time and Attendance. Project activities included staged data preparation for both training and User Acceptance Testing, and participation in UAT by testing business scenarios and integrations, which built system and process knowledge among business users.
Integrations and operational coverage focused on orchestrating data flows between Oracle HCM and Workforce Time and Attendance and ensuring CRM records interfaced with AR and Field Services modules. The rollout scope extended to Operating Partners and Franchisees, where master data setup and end user provisioning were completed as part of the provisioning lead responsibilities documented by the program.
Governance and operational handoff included Level 2 support for end users with scheduled phone and email channels, and an explicit liaison role to Level 3 support for solution development, testing and deployment. Process rework included a cost center redesign tested in a non production environment and promoted to production after completion of UAT, and structured provisioning procedures for franchise and partner onboarding.
Oracle Fusion CRM was positioned as an integrated CRM underpinned by staged data and formal UAT, with support and governance practices defined to sustain operations. The program emphasized building trusted relationships with business counterparts and external partners to tailor business functionality and sustain ongoing support and testing activities.
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Banking and Financial Services | 300 | $30M | Costa Rica | Oracle | Oracle Fusion CRM | CRM | 2016 | Impetus |
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Manufacturing | 69600 | $34.1B | United States | Oracle | Oracle Fusion CRM | CRM | 2014 | n/a |
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Communications | 4800 | $2.7B | United Kingdom | Oracle | Oracle Fusion CRM | CRM | 2015 | n/a |
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Transportation | 400 | $60M | Philippines | Oracle | Oracle Fusion CRM | CRM | 2017 | n/a |
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Professional Services | 670 | $115M | United States | Oracle | Oracle Fusion CRM | CRM | 2024 | n/a |
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Professional Services | 15000 | $4.0B | United Arab Emirates | Oracle | Oracle Fusion CRM | CRM | 2018 | n/a |
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Transportation | 12500 | $1.1B | United States | Oracle | Oracle Fusion CRM | CRM | 2023 | n/a |
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Buyer Intent: Companies Evaluating Oracle Fusion CRM
- Gruppo Una, a Italy based Leisure and Hospitality organization with 963 Employees
- Allinton Engineering & Trading, a Singapore based Distribution company with 100 Employees
- Hecht Kugellager, a Germany based Distribution organization with 28 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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