List of Oracle Hospitality OPERA Sales and Event Management (OSEM) Customers
Oracle
2300 Oracle Way,
Austin, 78741, TX,
United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$67.1B
Since 2010, our global team of researchers has been studying Oracle Hospitality OPERA Sales and Event Management (OSEM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Hospitality OPERA Sales and Event Management (OSEM) for Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Hospitality OPERA Sales and Event Management (OSEM) for Event Management include: Accor, a France based Leisure and Hospitality organisation with 360000 employees and revenues of $5.80 billion, Minor Hotel Group, a Thailand based Leisure and Hospitality organisation with 42180 employees and revenues of $4.31 billion, Minor Hotels, a Thailand based Leisure and Hospitality organisation with 75000 employees and revenues of $3.51 billion, Scandic Hotels, a Sweden based Leisure and Hospitality organisation with 10195 employees and revenues of $2.49 billion, Loews Hotels, a United States based Leisure and Hospitality organisation with 5600 employees and revenues of $1.60 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Hospitality OPERA Sales and Event Management (OSEM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Hospitality OPERA Sales and Event Management (OSEM) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accor | Leisure and Hospitality | 360000 | $5.8B | France | Oracle | Oracle Hospitality OPERA Sales and Event Management (OSEM) | Event Management | 2025 | n/a |
In 2025, Accor deployed Oracle Hospitality OPERA Sales and Event Management (OSEM) as part of a broader move to Oracle OPERA Cloud PMS across its global portfolio. This implementation targets Event Management capabilities and is aligned with Accor’s program to standardize property management and event operations across more than 110 countries.
The deployment of Oracle Hospitality OPERA Sales and Event Management (OSEM) centers on sales and event management modules that provide venue availability visibility, event booking workflows, and integrated guestroom and catering booking pathways. The solution exposes API rich interfaces consistent with OPERA Cloud, enabling programmatic orchestration of event inventory, rate provisioning, and self-service booking experiences for guests and third party event coordinators.
Operational coverage is global and cross‑brand, with OSEM integrated into the common OPERA Cloud PMS platform to centralize event and reservation data for monitoring and decision support. The implementation explicitly links Event Management workflows to distribution and sales functions, giving sales teams, operations staff, and event coordinators a unified view of space, inventory, and ancillary services.
Governance emphasis is on a common, secure PMS platform and standardized data models to support consistent processes for events and meetings across brands and regions. Accor positioned Oracle as a strategic partner to drive a coordinated rollout, with process standardization, centralized monitoring, and adoption of digital self service tools for event booking and catering as primary governance and operational objectives.
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Cinnamon Hotels & Resort | Leisure and Hospitality | 1300 | $250M | Sri Lanka | Oracle | Oracle Hospitality OPERA Sales and Event Management (OSEM) | Event Management | 2023 | n/a |
In 2023, Cinnamon Hotels & Resorts implemented Oracle Hospitality OPERA Sales and Event Management (OSEM) as part of an Oracle Hospitality OPERA Cloud deployment across its Sri Lanka and Maldives properties. Oracle Hospitality OPERA Sales and Event Management (OSEM) was deployed in the Event Management category alongside OPERA Cloud property management and MICROS Simphony Cloud point of sale to provide a unified operational platform.
The implementation centralized property management, sales and event workflows, and restaurant point of sale into a single vendor suite. Functional capabilities configured included OPERA Cloud property management for centralized inventory and reservations visibility, OPERA Sales and Event Management for site inspections, inventory availability checks, and mobile booking amendments, and MICROS Simphony Cloud for restaurant transactions, kitchen operations, reservations, inventory and recipe management.
Deployment used a cloud based architecture with hundreds of pre built integrations to connect front and back office systems, enabling the central reservation office to view room availability and make bookings across locations. Operational coverage began with Cinnamon Life Integrated Resort in Colombo and three Maldives resorts, Cinnamon Dhonveli Maldives, Cinnamon Velifushi Maldives, and Cinnamon Hakuraa Huraa Maldives, with plans to extend the solution to the remaining 12 hotels in Sri Lanka. The rollout therefore spans guest facing functions such as front desk, dining and leisure, and back office functions including reservations and administrative consolidation.
Governance and process adjustments focused on providing staff mobile access for site inspections and on the go booking changes, and on consolidating back office processes to automate administrative tasks and improve staff efficiency. The implementation also emphasized secure cloud storage of transactional and payment information and a single operational view to help leaders identify opportunities and make decisions across properties.
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Gervasi Vineyard | Leisure and Hospitality | 500 | $50M | United States | Oracle | Oracle Hospitality OPERA Sales and Event Management (OSEM) | Event Management | 2023 | n/a |
In 2023, Gervasi Vineyard implemented Oracle Hospitality OPERA Sales and Event Management (OSEM) within a wider Oracle Cloud consolidation to centralize its Event Management and property operations. The deployment paired Oracle Hospitality OPERA Cloud Property Management System with MICROS Simphony Cloud Point-of-Sale on a single cloud platform, giving the organization one cloud architecture for reservations, billing, and operational data across its resort, spa, restaurants, and event venues.
Oracle Hospitality OPERA Sales and Event Management (OSEM) was configured to provide real time detailed information on hotel rooms and event spaces, including functional space availability, room availability, menus, packages, and pricing options, while OPERA Cloud supplied real time analytics and reporting for operational and seasonal planning. The implementation emphasized standard Event Management functional workflows such as event quoting, space scheduling, package configuration, and consolidated billing across touchpoints.
The technical architecture used the Oracle Hospitality Integration Platform to connect ancillary systems, notably adding Book4Time for spa reservations, and integrated with MICROS Simphony POS and OPERA PMS to centralize charges and reporting. As implemented, all guest charges across hotel, dining, spa, and retail were routed into a single folio to the room, and reporting was centralized for finance and operations teams.
Operational scope covered the full property footprint, including the resort and spa, restaurants, wedding and special event venues, and seasonal programs such as the Summer Musica Concert Series, impacting front desk, sales and events teams, food and beverage, spa operations, and revenue management. The rollout brought workflow alignment across departments by unifying reservations, billing, and event sales processes and by providing managers with consolidated operational visibility.
Gervasi reported increased financial and operational efficiencies and improved access to data that enabled staff to spend more time on personalized guest service, outcomes that were achieved through the integrated Oracle Hospitality OPERA Sales and Event Management deployment and centralized cloud architecture.
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Harbor Court Hotel | Leisure and Hospitality | 20 | $2M | United States | Oracle | Oracle Hospitality OPERA Sales and Event Management (OSEM) | Event Management | 2023 | n/a |
In 2023 Harbor Court Hotel implemented Oracle Hospitality OPERA Sales and Event Management (OSEM) to support Event Management at its San Francisco property. Deployment was property‑level and operationalized through a Sales Coordinator role active March 2023 to May 2023, embedding OSEM into daily group sales and event workflows.
The implementation centered on Event Management capabilities typical to Oracle Hospitality OPERA Sales and Event Management, including lead management and group contact handling, group sales call intake, creation and maintenance of client leads, rooming list entry and additional reservation input, and consolidated event-related billing and approvals. Functional usage also emphasized reporting and audit routines, with staff performing report reconciliations to ensure data consistency within OSEM and related records.
Operational workflows required maintaining group records in both Tripleseat and Oracle Hospitality OPERA Sales and Event Management, and staff retained operational knowledge of Canary and Venulytics as part of the operating toolset. Day to day activities integrated front desk and sales tasks such as answering and routing incoming calls, printing and filing hourly hotel documents and guest registration forms, and delivering guest items as requested.
Governance and process controls implemented alongside OSEM included documented approval workflows for guest credit cards, procedures to process and approve refunds and waived fees, and an audit rhythm to compare system reports and ensure data matches. Inter-shift communication protocols were formalized through before and after shift emails to align sales, operations, and management on upcoming events and reservations.
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Loews Hotels | Leisure and Hospitality | 5600 | $1.6B | United States | Oracle | Oracle Hospitality OPERA Sales and Event Management (OSEM) | Event Management | 2025 | n/a |
In 2025, Loews Hotels implemented Oracle Hospitality OPERA Sales and Event Management (OSEM) to strengthen Event Management across its portfolio of 27 distinctive properties in the United States. The deployment built on an existing Oracle Hospitality OPERA Cloud footprint and explicitly added Oracle OPERA Cloud Central and Oracle Hospitality OPERA Cloud Loyalty to enable richer guest and customer personalization.
Oracle Hospitality OPERA Sales and Event Management (OSEM) was configured to centralize group sales workflows and event operational processes, aligning contract and event order handling with hotel service delivery. Configuration work focused on event inventory control, sales forecasting inputs typical to hotel group business, and automating event documentation to support sales and catering coordination.
Integrations were implemented with Oracle OPERA Cloud Central for centralized configuration management and with Oracle Hospitality OPERA Cloud Loyalty to surface loyalty profiles directly into event planning and guest services, while continuing to leverage OPERA Cloud as the transactional backbone. The operational scope of the implementation covered sales, events, catering, front office, and revenue-related functions across all 27 U.S. properties.
Governance emphasized a centralized event data model and standardized sales-to-operations workflows to ensure consistent execution and to enable loyalty-driven personalization at booking and on property. The approach aligns sales, operations, and guest services around a single Event Management platform, improving coordination between event planning and guest experience functions.
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Leisure and Hospitality | 42180 | $4.3B | Thailand | Oracle | Oracle Hospitality OPERA Sales and Event Management (OSEM) | Event Management | 2021 | n/a |
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Leisure and Hospitality | 75000 | $3.5B | Thailand | Oracle | Oracle Hospitality OPERA Sales and Event Management (OSEM) | Event Management | 2023 | n/a |
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Leisure and Hospitality | 10195 | $2.5B | Sweden | Oracle | Oracle Hospitality OPERA Sales and Event Management (OSEM) | Event Management | 2024 | n/a |
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Leisure and Hospitality | 7832 | $1.3B | Sweden | Oracle | Oracle Hospitality OPERA Sales and Event Management (OSEM) | Event Management | 2024 | n/a |
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Buyer Intent: Companies Evaluating Oracle Hospitality OPERA Sales and Event Management (OSEM)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle Hospitality OPERA Sales and Event Management (OSEM). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle Hospitality OPERA Sales and Event Management (OSEM) for Event Management include:
- AIB Merchant Services, a Ireland based Banking and Financial Services organization with 134 Employees
- Eshopworks, a United Kingdom based Professional Services company with 10 Employees
- Consultadd, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle Hospitality OPERA Sales and Event Management (OSEM) Coverage
Oracle Hospitality OPERA Sales and Event Management (OSEM) is a Event Management solution from Oracle.
Companies worldwide use Oracle Hospitality OPERA Sales and Event Management (OSEM), from small firms to large enterprises across 21+ industries.
Organizations such as Accor, Minor Hotel Group, Minor Hotels, Scandic Hotels and Loews Hotels are recorded users of
Oracle Hospitality OPERA Sales and Event Management (OSEM) for Event Management.
Companies using Oracle Hospitality OPERA Sales and Event Management (OSEM) are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Oracle Hospitality OPERA Sales and Event Management (OSEM) are most concentrated in France, Thailand and Sweden, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Hospitality OPERA Sales and Event Management (OSEM) across Americas, EMEA, and APAC.
Companies using Oracle Hospitality OPERA Sales and Event Management (OSEM) range from small businesses with 0-100 employees - 11.11%, to mid-sized firms with 101-1,000 employees - 11.11%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 44.44%.
Customers of Oracle Hospitality OPERA Sales and Event Management (OSEM) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Hospitality OPERA Sales and Event Management (OSEM) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Event Management.