List of Oracle OPERA Cloud PMS Customers
Oracle
2300 Oracle Way,
Austin, 78741, TX,
United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$67.1B
Since 2010, our global team of researchers has been studying Oracle OPERA Cloud PMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle OPERA Cloud PMS for Hotel Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle OPERA Cloud PMS for Hotel Property Management include: Marriott International, a United States based Leisure and Hospitality organisation with 418000 employees and revenues of $25.10 billion, Best Western, a United States based Leisure and Hospitality organisation with 3000 employees and revenues of $8.30 billion, Hyatt, a United States based Leisure and Hospitality organisation with 54000 employees and revenues of $7.14 billion, Crown Resorts, a Australia based Leisure and Hospitality organisation with 20000 employees and revenues of $5.71 billion, Minor Hotel Group, a Thailand based Leisure and Hospitality organisation with 42180 employees and revenues of $4.31 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle OPERA Cloud PMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle OPERA Cloud PMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Absolute Hotel Services Group | Leisure and Hospitality | 600 | $120M | Thailand | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | 2025 | n/a |
In 2025, Absolute Hotel Services Group implemented Oracle OPERA Cloud PMS for Hotel Property Management to consolidate core hotel functions and operational workflows. The deployment leverages the composable, cloud native OPERA Cloud platform with embedded AI workflows to support reservations, guest engagement, revenue merchandising, and staff task automation across property operations.
The implementation includes OPERA Cloud Central to unify reservations, sales, loyalty, and distribution within a single interface, and OPERA Cloud Mobile to enable staff to manage reservation details, room status updates, and interactive task management for housekeeping and maintenance using progressive web application technology. Oracle OPERA Guest Engagement and Merchandising powered by Nor1 PRIME was configured within the check in and reservation flows to present real time personalized upsell offers and merchandising opportunities.
Integrations implemented as part of the OPERA Cloud deployment include an OPERA Cloud integration with Simphony to surface unified guest profiles, dining preferences, and loyalty data to F and B staff, and an integration with GloriaFood to enable guest digital ordering with room charge posting. Operational scope covers front office, housekeeping, food and beverage, sales and revenue management, and loyalty operations, aligning application workflows with daily hotel services and guest facing touch points.
Governance and operational change focused on centralizing enterprise functions to reduce duplicated effort and provide corporate and regional teams with real time operational and commercial data for decision making. Oracle reported broad platform level adoption trends and outcomes for OPERA Cloud, including industry level increases in properties using OPERA Cloud, OPERA Cloud Central expansion, and platform results such as almost 300 million dollars in guest upsell demand generated through Guest Engagement and Merchandising and a reported 20 percent uplift in upsell revenue where AI merchandising was embedded in the check in path.
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Accor Hotelservices UK | Leisure and Hospitality | 278 | $142M | United Kingdom | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | 2017 | n/a |
Accor Hotelservices UK implemented Oracle OPERA Cloud PMS in 2017. The Oracle OPERA Cloud PMS deployment serves property operations and is actively used at The Harlow Hotel by Accor in Harlow town, United Kingdom since November 2024 to date for night operations and front desk control. The system underpins core Hotel Property Management workflows including guest check-in and registration, room inventory and availability management, and night audit processes.
Operational use emphasizes night audit capabilities and daily incident and events reporting, with staff preparing daily night reports of events and incidents through Oracle OPERA Cloud PMS and tracking compliance tasks such as fire alarm and fire exit door checks per shift. The platform coordinates housekeeping status and room readiness, enabling staff to keep tabs on accommodations and ensure housekeeping tasks are recorded and reflected in room availability. Sales posting and reconciliation workflows are executed in Oracle OPERA Cloud PMS to ensure sales recorded in the PMS correspond with payments recorded in the hotel ledger and to support front desk payment processing. Event and meeting space preparation is managed through the PMS booking and housekeeping coordination features to make sure event places are arranged and prepared adequately.
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Argonaut Hotel | Leisure and Hospitality | 150 | $30M | United States | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | 2016 | n/a |
In 2016 Argonaut Hotel implemented Oracle OPERA Cloud PMS to support its Hotel Property Management operations at the San Francisco property. The deployment established a cloud-hosted core property management environment to centralize front desk, reservations, guest profiles, billing and housekeeping workflows for the property level business functions including Front Office and Rooms management.
Configuration focused on standard Hotel Property Management capabilities, including reservations and inventory controls, check-in and check-out processing, guest folios and billing, housekeeping tasking and operational reporting. Oracle OPERA Cloud PMS was administered through a property Opera PMS committee with a designated Front Office Manager acting as the primary system administrator and super-user, who developed SOPs, built training materials and enforced process configuration tied to revenue and sales workflows.
Governance and rollout were driven by the Front Office Manager who led the PMS transition team and provided on-site training and process development across the property, and who was subsequently selected to lead a task force at the Edgewater Hotel in Seattle providing hiring, training and SOP implementation support to the GM and Director of Rooms. Operational outcomes cited by property leadership included improved team productivity and morale, retention that peaked at over 80 percent, and internal career progression of front office staff into revenue and sales roles following the Oracle OPERA Cloud PMS adoption.
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Arlo Hotels | Leisure and Hospitality | 500 | $70M | United States | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | 2020 | n/a |
In 2020, Arlo Hotels implemented Oracle OPERA Cloud PMS at Arlo Midtown. The Oracle OPERA Cloud PMS deployment was provisioned to deliver core Hotel Property Management capabilities for the 489 room property, aligning reservations, front desk operations, housekeeping, guest profiles, and payment posting under a cloud hosted property management application.
The implementation focused on standard property management modules including reservations and inventory control, front office and check in checkout workflows, housekeeping tasking, and guest profile and folio management. Configuration emphasized integration points for guest facing automation and payment orchestration, enabling the property to operationalize contact free guest journeys and centralized guest data for personalized service.
Zaplox Mobile Guest App was integrated with Oracle OPERA Cloud PMS alongside dormakaba locks and the Shift4 payment system, enabling contact free check in, contact free checkout, mobile payment, and mobile key issuance and unlocking from a guest smartphone. The integration tied mobile guest events into the PMS for room assignment, folio charging, and key lifecycle management, and it mirrored Arlo Hotels prior mobile deployments at Arlo SoHo and Arlo NoMad which have offered a mobile guest experience since opening in 2018.
Operational scope centered on front desk, guest services, revenue and payments, and physical access control at the property level. Governance changes included reworking front office workflows to favor mobile first check in and key delivery, and aligning staff processes for mobile payment reconciliation and mobile guest communications. The deployment enabled Arlo Hotels to meet modern guest expectations and to offer a future ready, more personalized hotel experience as stated by the vendor announcement.
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Banyan Tree | Leisure and Hospitality | 8000 | $289M | Singapore | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | 2018 | n/a |
In 2018, Banyan Tree implemented Oracle OPERA Cloud PMS. Oracle OPERA Cloud PMS serves as the enterprise Hotel Property Management platform for Banyan Tree Group, deployed as a centrally managed Opera cloud instance that supports commercial and hotel operations across the group.
The implementation centers on core property management capabilities typical of the Hotel Property Management category, including reservations and front desk workflows, rate and inventory orchestration, and standardized reporting. Reporting enhancements were delivered to automate operational tasks and to optimize and standardize system reports from Opera ORS and Cloud PMS, and the program includes enterprise level user access upkeep and auditing for Oracle OPERA Cloud PMS.
Integrations are organized around the Opera ecosystem, explicitly including Opera ORS, OCIS, OXIHUB, hotel OXI endpoints and ADS, with HQ coordination for interfaces to third party systems such as GDS connections, channel managers, OTAs, internet booking engines and call center integrations. Project management coordination supports hotel go-lives, OXI related interfaces and proof of concept connectivity requirements for new hotels and system trials, while central teams continuously monitor OXI, ADS and other interface health.
Operational governance is structured with first level support to the Global Commercial team and hotel users, escalation management and vendor support coordination under defined service level agreement processes. Monthly governance meetings with senior ICT leadership, subject matter expertise for escalated Opera ecosystem issues, and continuous improvement processes are used to manage ongoing Opera Cloud implementations, migrations and enterprise support for the Hotel Property Management deployment.
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Leisure and Hospitality | 3000 | $8.3B | United States | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | 2010 | n/a |
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Leisure and Hospitality | 3000 | $450M | United States | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | 2022 | n/a |
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Leisure and Hospitality | 70 | $5M | United Kingdom | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | 2020 | n/a |
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Leisure and Hospitality | 225 | $24M | United Kingdom | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | 2019 | n/a |
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Leisure and Hospitality | 1300 | $250M | Sri Lanka | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | 2023 | n/a |
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Buyer Intent: Companies Evaluating Oracle OPERA Cloud PMS
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle OPERA Cloud PMS. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle OPERA Cloud PMS for Hotel Property Management include:
- Paul M. Cowan & Associates, a United States based Professional Services organization with 130 Employees
- Orbisk, a Netherlands based Professional Services company with 68 Employees
- Jeudan, a Denmark based Construction and Real Estate organization with 600 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle OPERA Cloud PMS Coverage
Oracle OPERA Cloud PMS is a Hotel Property Management solution from Oracle.
Companies worldwide use Oracle OPERA Cloud PMS, from small firms to large enterprises across 21+ industries.
Organizations such as Marriott International, Best Western, Hyatt, Crown Resorts and Minor Hotel Group are recorded users of
Oracle OPERA Cloud PMS for Hotel Property Management.
Companies using Oracle OPERA Cloud PMS are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Oracle OPERA Cloud PMS are most concentrated in United States, Australia and Thailand, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle OPERA Cloud PMS across Americas, EMEA, and APAC.
Companies using Oracle OPERA Cloud PMS range from small businesses with 0-100 employees - 9.76%, to mid-sized firms with 101-1,000 employees - 48.78%, large organizations with 1,001-10,000 employees - 30.49%, and global enterprises with 10,000+ employees - 10.98%.
Customers of Oracle OPERA Cloud PMS include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle OPERA Cloud PMS customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Hotel Property Management.