List of Oracle Utilities Mobile Workforce Management Customers
Oracle
2300 Oracle Way,
Austin, 78741, TX,
United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$67.1B
Since 2010, our global team of researchers has been studying Oracle Utilities Mobile Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Utilities Mobile Workforce Management for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Utilities Mobile Workforce Management for Field Service Management include: Berkshire Hathaway Energy, a United States based Oil, Gas and Chemicals organisation with 23700 employees and revenues of $25.60 billion, NextEra Energy, a United States based Utilities organisation with 16800 employees and revenues of $24.75 billion, PacifiCorp, a subsidiary of Berkshire Hathaway Energy, a United States based Utilities organisation with 5000 employees and revenues of $5.94 billion, Los Angeles Department of Water and Power, a United States based Utilities organisation with 11000 employees and revenues of $5.73 billion, Oncor Electric Delivery, a United States based Utilities organisation with 4561 employees and revenues of $5.24 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Utilities Mobile Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The Oracle Utilities Mobile Workforce Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arizona Public Service, a Pinnacle West Capital Corporation company | Utilities | 6045 | $4.7B | United States | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | 2018 | n/a |
In 2018 Arizona Public Service implemented Oracle Utilities Mobile Workforce Management, classified as Field Service Management, to support field operations and work order orchestration. The engagement centered on operational support and incident resolution rather than a large greenfield build, with APS support team members responsible for triaging and resolving incidents and bugs raised by business users.
Configuration and operational management emphasized scheduling and dispatch oversight, mobile worker authentication and device onboarding, and offline sync handling. Team activities included daily monitoring of schedulers to verify orders were dispatched, creating MDT tag entries for mobile device provisioning, reprocessing offline syncs when field activities surfaced errors, and maintaining work order lifecycle stability within Oracle Utilities Mobile Workforce Management.
Integrations and cross-team coordination focused on Oracle Customer Care and Billing, the CC&B integration, and ALE log analysis. Supporting the CC&B team to complete field activities in MWM required reprocessing syncs originating from CC&B and diagnosing ALE log errors, while ongoing collaboration with mobile workers addressed login and device issues. Arizona Public Service also handled Power BI reporting related activities for field operations, creating dashboards and interactive reports, authoring basic SQL and DAX, and managing timely data refresh and report publishing.
Governance and operational documentation included creation of IA and UTR artifacts for bugs and change requests, and routine reporting through daily duty manager reports and weekly status reports. The overall support model combined application incident management, integration troubleshooting with CC&B, mobile workforce device provisioning, and BI reporting to maintain Oracle Utilities Mobile Workforce Management as the operational Field Service Management backbone for APS field functions.
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Artesian Water Company | Utilities | 252 | $99M | United States | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | 2013 | n/a |
In 2013, Artesian Water Company implemented Oracle Utilities Mobile Workforce Management, a Field Service Management application, at its Newark, Delaware operations. The deployment was built on Oracle Utilities Mobile Workforce Management version 2.1 and Oracle Utilities Application Framework 4, using Configuration Tools on Framework 4 for system parametrization. The implementation was led by a Functional Architect responsible for product demonstrations and core user training to kick off the program.
Oracle Utilities Mobile Workforce Management was configured to support core field service workflows including work order assignment, crew dispatch and mobile execution, with custom mobile screens prototyped and documented. The Functional Architect produced process analysis documents, design specifications, system configuration artifacts, and database change guidance, and performed product configuration activities to align the application with operational processes. Internal and external design documents were written for screen customization and implementation details.
Integrations used XML Application Integration XAI for system-to-system data exchange, and the project coordinated data transfer requirements and mapping with CC&B and PIP architects to ensure synchronization of customer, billing and work order data. Operational coverage focused on field operations and dispatch workflows tied to customer care and billing systems in Newark, with handoffs between office and mobile crews articulated in the integration design. The technical architecture combined Application Framework configuration, XAI interfaces, and tailored mobile screens to support online and offline field activity.
Governance included structured discovery sessions, gap analysis workshops, and process analysis led by the Functional Architect, who prepared discovery questionnaires, led gap sessions, and wrote the required session and process documents. Knowledge transfer and mentoring were delivered to client teams and to developers in Manila, and training sessions were executed to enable handover and ongoing support. The project emphasized design documentation, interface mapping, and configuration standards to sustain operational support and future maintenance.
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Austin Energy | Utilities | 1924 | $1.4B | United States | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | 2009 | n/a |
In 2009, Austin Energy implemented Oracle Utilities Mobile Workforce Management. The Oracle Utilities Mobile Workforce Management application is classified as Field Service Management and was introduced to automate mobile dispatch and crew scheduling that had previously been managed on paper.
Implemented capabilities include automated mobile dispatch, resource scheduling and routing, automatic vehicle location, and enhanced job tracking to manage routine utility field orders such as service connections and disconnections, meter re-reads, diversion efforts, and construction work orders. Austin Energy uses Oracle Utilities Mobile Workforce Management in the Field Service Management category to support field operations, scheduling and dispatch, and coordination with billing.
The Oracle Utilities Mobile Workforce Management solution is integrated with Austin Energys Customer Care and Billing system, CC&B, receiving service orders automatically from CC&B and interfacing with systems for meter reading, meter management, storm restoration workflows, and business intelligence to preserve the end-to-end work order lifecycle. These integrations enable work orders initiated in CC&B to flow to field crews and feed operational reporting and downstream billing processes.
Governance and procurement activity included a council-authorized contract action in April 2017 to negotiate a 36-month agreement with Oracle America, Inc. for Oracle Utilities software, maintenance and support, consolidating multiple expiring Oracle Utilities contracts. That contract allocated the majority of spend to Customer Care and Billing at 95 percent, Mobile Workforce Management at 3 percent, and other Oracle Utilities products at 2 percent, and it included maintenance and support provisions intended to ensure Oracle can resolve issues to prevent loss of service or loss of revenue for the Citys utilities.
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Bear Valley Electric Service | Utilities | 52 | $24M | United States | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | 2010 | Origin Utility |
In 2010 Bear Valley Electric Service implemented Oracle Utilities Mobile Workforce Management as its Field Service Management solution. Origin Utility configured separate test and production environments and deployed core capabilities for Underground Service Alerts and Line Location ticket handling at the Big Bear Lake California site, embedding mobile forms and ticket-level workflows to support field operations.
Origin Utility delivered professional services that included configuration, custom integrations, workflow design, mobile form development and training for dispatchers and field technicians. Project Management and oversight governed the rollout, aligning dispatch and field workflows within Oracle Utilities Mobile Workforce Management, and formalizing ticket lifecycle and mobile reporting processes to support ongoing operations.
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Berkshire Hathaway Energy | Oil, Gas and Chemicals | 23700 | $25.6B | United States | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | 2018 | n/a |
In 2018, Berkshire Hathaway Energy deployed Oracle Utilities Mobile Workforce Management as a core Field Service Management solution. The Oracle Utilities Mobile Workforce Management implementation was positioned within the broader Oracle Utilities suite to operationalize field work execution and technician mobility across utility operations.
The deployment was configured to support mobile work order execution, crew and technician tasking, offline mobile data capture, and field asset updates. Configuration aligned with utility-specific functional areas including Field Work, Device Management, and Smart Meter Management to ensure field activities fed into operational and billing processes.
Integrations were anchored to the Oracle Utilities ecosystem and adjacent utility systems, with validation and interfacing to Oracle modules such as Customer Care and Billing, Meter Data Management, Operational Device Management, Service Order Management, and decision support components. Ancillary and third party integrations cited in implementation and testing included GTx call center applications, Itron FCS, IVR platforms, Salesforce Cloud, Kubra, Bidgely, Agentis, IBM mainframes and DB2, with messaging and transfer layers using Managed File Transfer, SOA processes, Control M schedulers, ActiveMQ and TIBCO messaging where applicable.
Governance and rollout relied on a structured QA and test discipline, executing functional, system, system integration, user acceptance, regression and security testing. Test execution and defect management used Azure DevOps, API testing employed Postman and SOAP/UI, and validation included batch job, scheduler and MFT verification to ensure reliable synchronization between field operations and back office systems.
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Utilities | 200 | $50M | United States | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | 2013 | n/a |
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Utilities | 1130 | $1.0B | United States | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | 2017 | Origin Utility |
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Oil, Gas and Chemicals | 1200 | $4.1B | United States | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | 2016 | n/a |
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Utilities | 1450 | $200M | United States | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | 2015 | n/a |
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Utilities | 2500 | $1.6B | United States | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | 2014 | Origin Utility |
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Buyer Intent: Companies Evaluating Oracle Utilities Mobile Workforce Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle Utilities Mobile Workforce Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle Utilities Mobile Workforce Management for Field Service Management include:
- City of Fort Collins, a United States based Government organization with 1400 Employees
- American Electric Power, a United States based Utilities company with 16330 Employees
- Los Angeles Department of Water and Power, a United States based Utilities organization with 11000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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City of Fort Collins | Government | 1400 | $286M | United States | 2025-09-23 |
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American Electric Power | Utilities | 16330 | $19.7B | United States | 2025-06-05 |
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Los Angeles Department of Water and Power | Utilities | 11000 | $5.7B | United States | 2024-11-19 |
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Professional Services | 90 | $9M | United States | 2024-11-06 |
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Utilities | 403 | $249M | Australia | 2024-06-06 |
FAQ - APPS RUN THE WORLD Oracle Utilities Mobile Workforce Management Coverage
Oracle Utilities Mobile Workforce Management is a Field Service Management solution from Oracle.
Companies worldwide use Oracle Utilities Mobile Workforce Management, from small firms to large enterprises across 21+ industries.
Organizations such as Berkshire Hathaway Energy, NextEra Energy, PacifiCorp, a subsidiary of Berkshire Hathaway Energy, Los Angeles Department of Water and Power and Oncor Electric Delivery are recorded users of
Oracle Utilities Mobile Workforce Management for Field Service Management.
Companies using Oracle Utilities Mobile Workforce Management are most concentrated in Oil, Gas and Chemicals and Utilities, with adoption spanning over 21 industries.
Companies using Oracle Utilities Mobile Workforce Management are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Utilities Mobile Workforce Management across Americas, EMEA, and APAC.
Companies using Oracle Utilities Mobile Workforce Management range from small businesses with 0-100 employees - 2.27%, to mid-sized firms with 101-1,000 employees - 47.73%, large organizations with 1,001-10,000 employees - 43.18%, and global enterprises with 10,000+ employees - 6.82%.
Customers of Oracle Utilities Mobile Workforce Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Utilities Mobile Workforce Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.