List of Salesforce Chatter Customers
Salesforce
Salesforce Tower 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
83334
$41.5B
Since 2010, our global team of researchers has been studying Salesforce Chatter customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Chatter for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Chatter for Collaboration include: Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, American International Group (AIG), a United States based Insurance organisation with 25000 employees and revenues of $47.25 billion, Barclays Capital, a United States based Banking and Financial Services organisation with 79900 employees and revenues of $37.25 billion, PayPal, a United States based Banking and Financial Services organisation with 24400 employees and revenues of $31.80 billion, Ayvens Netherlands, a Netherlands based Automotive organisation with 14500 employees and revenues of $29.05 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Chatter, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Collaboration software purchases.
The Salesforce Chatter customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Collaboration software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AEGON UK | Insurance | 2136 | $717M | United Kingdom | Salesforce | Salesforce Chatter | Collaboration | 2015 | n/a |
In 2015, Aegon UK implemented Salesforce Chatter as a Collaboration application to embed social collaboration across its sales and supporting functions. The Chatter deployment was delivered as part of a cloud-first Salesforce estate that underpinned the Retiready program and a broader set of customer engagement initiatives.
Salesforce Chatter was configured as an enterprise social networking layer for the 580 strong sales team, used to collaborate on new business leads, share ideas and best practices, and obtain rapid answers from subject matter experts across the organization. Functional usage centers on lead collaboration and knowledge sharing workflows that directly support the sales and distribution process and supporting sales operations.
The Chatter implementation operates alongside Sales Cloud, Service Cloud, Marketing Cloud and Radian6 within Aegon UK’s Salesforce platform, leveraging the same cloud data model and the Salesforce Mobile App for real time interaction logging and a unified relationship history for more than 100,000 contacts. This integration pattern positions Chatter as the conversational layer that ties sales opportunity records, service cases and marketing journeys together for cross functional teams.
Governance and rollout emphasized cultural adoption and continuous updates from the platform vendor, reinforcing new collaboration behaviors and faster internal decision making. Aegon reports that Chatter has been a revolution for sales people, increasing idea exchange and immediate access to expertise, and it remains a core Collaboration component in Aegon UK Salesforce driven operations.
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American International Group (AIG) | Insurance | 25000 | $47.3B | United States | Salesforce | Salesforce Chatter | Collaboration | 2014 | n/a |
In 2014, American International Group (AIG) deployed Salesforce Chatter as a Collaboration platform to formalize regional community management across EMEA. The engagement established Salesforce Chatter as AIG Collaboration infrastructure supporting internal social collaboration and externally visible community micro sites for business groups and programs.
The implementation centered on structured community and micro site capabilities, with AIG creating and maintaining more than 38 public facing micro sites and over 20 project specific intranet micro sites. Core Collaboration functionality included community groups, content publishing and moderation workflows, activity streams and user profiles, and document sharing and notifications to support project collaboration and knowledge exchange.
Operational ownership rested with a Regional Community Manager for EMEA who handled content lifecycle and site maintenance, permissions and moderation governance, and day to day administration of Chatter communities. The deployment targeted internal communications and project teams across the EMEA region, with the Regional Community Manager operating as the primary governance and rollout lead for the Salesforce Chatter Collaboration environment.
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Ayvens Netherlands | Automotive | 14500 | $29.0B | Netherlands | Salesforce | Salesforce Chatter | Collaboration | 2016 | n/a |
In 2016, Ayvens Netherlands implemented Salesforce Chatter as a centralized Collaboration platform to standardize internal communications and social collaboration across the organization. The deployment positioned Salesforce Chatter as the primary enterprise social layer within Ayvens Netherlands, enabling in-context dialogue tied to business records and processes to support employee collaboration and knowledge sharing.
The Salesforce Chatter implementation included standard Collaboration capabilities such as activity feeds, topic and group-based workspaces, user profiles and presence indicators, publisher actions for posting and tagging, and file sharing and inline comments. The solution was configured to surface Chatter feeds alongside Salesforce record pages, and to use Chatter groups to organize cross-functional discussions by project, account, and operational topic, aligning social activity with business entities.
Operational rollout focused on broad adoption across customer-facing and back-office teams, with governance controls for feed moderation, group provisioning, and role-based visibility to protect sensitive information. Administrative workflows emphasized configuration of notification policies, usage guidelines, and integration points into the existing Salesforce platform to ensure that Chatter activity became a governed, auditable channel for collaboration within Ayvens Netherlands.
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Bank of America Merrill Lynch | Banking and Financial Services | 50000 | $15.0B | United States | Salesforce | Salesforce Chatter | Collaboration | 2018 | n/a |
In 2018 Bank of America Merrill Lynch deployed Salesforce Chatter as part of a broader Collaboration initiative within its Salesforce platform to support more than 20,000 financial advisors. The Salesforce Chatter deployment was delivered alongside Sales Cloud as the primary CRM and was positioned to improve intra‑platform collaboration for front office wealth management users, explicitly tying Collaboration to account and opportunity workflows used by the FA community.
The implementation extended across multiple Salesforce modules and adjacent applications, including Sales Cloud and Service Cloud configuration, Salesforce Marketing Cloud components such as Email Studio, Content Builder, Contact Builder, Automation Studio and Journey Builder, and analytics with Einstein Analytics. Commercial quoting and contracting capabilities were implemented using Apttus CLM and Apttus CPQ and additional CPQ configuration was completed using Steel Brick CPQ, covering product setup, approval matrices, approval rules, process builders, flows, contract management and revenue management. Data management capabilities included AMPscript, SQL segmentation, data extensions, FTP ingestion and analytics reporting to support journey orchestration and campaign reporting.
Integrations were executed between Salesforce and Wealth Management Desktop applications, with CPQ integration points to enterprise ERP systems and end to end system integration testing documented for those interfaces. Web services were used to extract data from third party internal systems for display inside Salesforce pages, and Google Analytics 360 was part of the marketing telemetry footprint referenced for data collection and reporting. The technical environment listed Oracle and SAP R3 among backend systems that factored into integration and data mapping activities.
Program governance combined iterative and structured requirements activities, first using user interviews, RUP methodology and Rational RequisitePro for requirements capture, then Agile and Scrum practices with tools such as Agile Central, Jira and Confluence for delivery. Security and operational controls were established through user profiles, record types, sharing settings and support groups, and functional artifacts included use cases, UML diagrams, source‑to‑target mappings and detailed system integration test plans to validate CPQ CLM and marketing cloud interactions.
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Barclays Capital | Banking and Financial Services | 79900 | $37.3B | United States | Salesforce | Salesforce Chatter | Collaboration | 2009 | n/a |
In 2009, Barclays Capital implemented Salesforce Chatter to strengthen sales team communication as part of its Collaboration tooling. The deployment positioned Salesforce Chatter as an enterprise social networking application for sales teams, explicitly to help sales staff keep closer contact with their customers.
The implementation concentrated on Collaboration capabilities typical of enterprise social software, including activity feeds, group collaboration, user profiles, content sharing and real-time status updates to surface customer-related signals and coordinate account activity. Operational scope emphasized sales and customer-facing functions, with governance and adoption efforts oriented around sales workflows, information sharing policies and role-based participation to ensure controlled internal collaboration using Salesforce Chatter.
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Retail | 9201 | $4.0B | United Kingdom | Salesforce | Salesforce Chatter | Collaboration | 2009 | n/a |
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Banking and Financial Services | 1200 | $180M | United Kingdom | Salesforce | Salesforce Chatter | Collaboration | 2018 | n/a |
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Insurance | 71295 | $244.4B | United States | Salesforce | Salesforce Chatter | Collaboration | 2016 | n/a |
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Distribution | 63000 | $23.5B | United States | Salesforce | Salesforce Chatter | Collaboration | 2018 | n/a |
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Professional Services | 600 | $60M | United States | Salesforce | Salesforce Chatter | Collaboration | 2012 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Chatter
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Chatter. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Chatter for Collaboration include:
- Christopher Newport University, a United States based Education organization with 767 Employees
- Minnesota State Colleges and Universities, a United States based Education company with 15900 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Salesforce Chatter Coverage
Salesforce Chatter is a Collaboration solution from Salesforce.
Companies worldwide use Salesforce Chatter, from small firms to large enterprises across 21+ industries.
Organizations such as Cigna Healthcare, American International Group (AIG), Barclays Capital, PayPal and Ayvens Netherlands are recorded users of
Salesforce Chatter for Collaboration.
Companies using Salesforce Chatter are most concentrated in Insurance, Banking and Financial Services and Automotive, with adoption spanning over 21 industries.
Companies using Salesforce Chatter are most concentrated in United States and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Chatter across Americas, EMEA, and APAC.
Companies using Salesforce Chatter range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 31.25%, and global enterprises with 10,000+ employees - 56.25%.
Customers of Salesforce Chatter include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Chatter customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Collaboration.