List of SAP Commerce Cloud (Order Management) Customers
Walldorf, 69190,
Germany
Since 2010, our global team of researchers has been studying SAP Commerce Cloud (Order Management) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Commerce Cloud (Order Management) for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Commerce Cloud (Order Management) for Order Management include: Schaeffler, a Germany based Manufacturing organisation with 83362 employees and revenues of $17.50 billion, Amway, a United States based Retail organisation with 14000 employees and revenues of $7.40 billion, BAUHAUS Deutschland, a Germany based Retail organisation with 15227 employees and revenues of $4.83 billion, Grupo SBF S.A, a Brazil based Retail organisation with 8200 employees and revenues of $1.01 billion, Tape a l’Oeil, a France based Retail organisation with 900 employees and revenues of $275.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Commerce Cloud (Order Management), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amway | Retail | 14000 | $7.4B | United States | SAP | SAP Commerce Cloud (Order Management) | Order Management | 2013 | n/a |
Amway implemented SAP Commerce Cloud (Order Management) in 2013 to centralize order processing and support Order Management for its North America eCommerce operations. The deployment was managed within Amway North America’s Site Reliability & Cloud Engineering IT team and targeted transactional order flows across eCommerce, shipping, inventory, and finance functions.
The implementation focused on order capture and order-to-cash reconciliation capabilities typical of Order Management solutions, including orchestration of order states, fulfillment visibility, and structured transactional data exchanges. SAP Commerce Cloud (Order Management) was configured alongside monitoring and reconciliation routines that surface data quality exceptions for downstream financial posting.
Integrations were explicitly established between the eCommerce front end and backend systems, with the eCommerce solution identified as SAP Hybris for order input, Red Prairie - Blue Yonder for shipping and inventory, and Oracle EBS for finance. Data movement and reconciliation workflows leveraged Informatica and Oracle SQL for ETL and query operations, while operational monitoring was instrumented through Grafana, Splunk, and Kibana to track transactional errors and exceptions.
Operational governance included a dedicated Data Governance Analyst role executing structural data quality governance and daily reconciliation in the Order-to-Cash area, escalations and cross-team issue resolution, and a rotation model for Major Incident Manager and End of Month coordination. The implementation emphasized stabilized transaction flows and monitoring-driven exception management with the stated goal of maintaining a secure and stable platform to avoid customer disruptions and minimize negative financial impact.
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BAUHAUS Deutschland | Retail | 15227 | $4.8B | Germany | SAP | SAP Commerce Cloud (Order Management) | Order Management | 2023 | n/a |
In 2023 BAUHAUS Deutschland implemented SAP Commerce Cloud (Order Management). The deployment has been overseen by a designated Product Owner for Order Management since March 2023, with the role in place for 1 year and 7 months according to the source.
The SAP Commerce Cloud (Order Management) rollout focused on establishing an enterprise order lifecycle and fulfillment orchestration layer, implementing order capture, order routing, inventory visibility and returns processing capabilities typical of Order Management solutions. Configuration work emphasized order lifecycle orchestration, event-driven status updates and configurable fulfillment rules to support multi-channel order flows.
Architecturally the solution was provisioned on SAP Commerce Cloud as a cloud-native order decisioning layer to centralize order processing across BAUHAUS Deutschland operations in Germany. The Order Management layer functions as the central orchestration point for digital storefronts, in-store processing and fulfillment channels, enabling standardized order workflows and exception handling.
Governance and operational ownership were aligned to the Product Owner and a centralized order management team responsible for configuration governance, change control and operational runbooks, with iterative releases and rollout activity since March 2023. The implementation targeted operational alignment across merchandising, store operations and customer service under the Order Management domain.
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Grupo SBF S.A | Retail | 8200 | $1.0B | Brazil | SAP | SAP Commerce Cloud (Order Management) | Order Management | 2019 | n/a |
In 2019 Grupo SBF S.A implemented SAP Commerce Cloud (Order Management) to centralize order orchestration and the execution of logistical operations across its retail and e-commerce channels. The deployment targeted Order Management workflows that span store invoicing, e-commerce order capture, and the operational coordination required to meet national and regional sales targets.
The implementation was configured to support transactional and operational capabilities including goods receipt and goods issue, invoice conference and invoice receipt worksheet processes, goods registration into the ERP-SAP system, order picking for e-commerce fulfillment, reverse logistics handling, product storage and warehousing tasks, and price and campaign change control for daily assortments. Production scheduling and supply sequencing were operationalized with routines described as Production D-1, D-7, and D-0, and the OMS supported store replenishment activities such as supply of PNs to retail locations.
Integrations were explicitly aligned with the ERP-SAP system for financial and goods registration workflows, and with MOJIX-RFID for inventory audit and physical stock verification. The SAP Commerce Cloud (Order Management) instance also served as the OMS for site and store sales flows, linking e-commerce order capture to warehouse execution and store fulfillment processes, with coverage across stockrooms and retail teams responsible for receipts, storage, picking, and outbound shipment.
Operational governance was structured around day shift supervision and team coordination, with defined responsibilities for feedback, audit execution, stock arrangement and stock environment maintenance. The OMS responsibilities included supporting regional and national target tracking, and team notes indicate ownership that contributed to a ten month regional reference period and national recognition against store invoicing and NPS related sales targets.
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Manufacturing | 83362 | $17.5B | Germany | SAP | SAP Commerce Cloud (Order Management) | Order Management | 2019 | n/a |
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Retail | 900 | $275M | France | SAP | SAP Commerce Cloud (Order Management) | Order Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating SAP Commerce Cloud (Order Management)
- Isoftstone, a United States based Professional Services organization with 200 Employees
- India.Gov.In, a India based Government company with 500 Employees
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