List of SAP Commerce Cloud (Order Management) Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6 2277-47474
Professional Services
110650
$42.3B
Since 2010, our global team of researchers has been studying SAP Commerce Cloud (Order Management) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Commerce Cloud (Order Management) for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Commerce Cloud (Order Management) for Order Management include: Schaeffler, a Germany based Manufacturing organisation with 83362 employees and revenues of $17.50 billion, Amway, a United States based Retail organisation with 14000 employees and revenues of $7.40 billion, BAUHAUS Deutschland, a Germany based Retail organisation with 15227 employees and revenues of $4.83 billion, Grupo SBF S.A, a Brazil based Retail organisation with 8200 employees and revenues of $1.01 billion, Tape a l’Oeil, a France based Retail organisation with 900 employees and revenues of $275.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Commerce Cloud (Order Management), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SAP Commerce Cloud (Order Management) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amway | Retail | 14000 | $7.4B | United States | SAP | SAP Commerce Cloud (Order Management) | Order Management | 2013 | n/a |
Amway implemented SAP Commerce Cloud (Order Management) in 2013 to centralize order processing and support Order Management for its North America eCommerce operations. The deployment was managed within Amway North America’s Site Reliability & Cloud Engineering IT team and targeted transactional order flows across eCommerce, shipping, inventory, and finance functions.
The implementation focused on order capture and order-to-cash reconciliation capabilities typical of Order Management solutions, including orchestration of order states, fulfillment visibility, and structured transactional data exchanges. SAP Commerce Cloud (Order Management) was configured alongside monitoring and reconciliation routines that surface data quality exceptions for downstream financial posting.
Integrations were explicitly established between the eCommerce front end and backend systems, with the eCommerce solution identified as SAP Hybris for order input, Red Prairie - Blue Yonder for shipping and inventory, and Oracle EBS for finance. Data movement and reconciliation workflows leveraged Informatica and Oracle SQL for ETL and query operations, while operational monitoring was instrumented through Grafana, Splunk, and Kibana to track transactional errors and exceptions.
Operational governance included a dedicated Data Governance Analyst role executing structural data quality governance and daily reconciliation in the Order-to-Cash area, escalations and cross-team issue resolution, and a rotation model for Major Incident Manager and End of Month coordination. The implementation emphasized stabilized transaction flows and monitoring-driven exception management with the stated goal of maintaining a secure and stable platform to avoid customer disruptions and minimize negative financial impact.
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BAUHAUS Deutschland | Retail | 15227 | $4.8B | Germany | SAP | SAP Commerce Cloud (Order Management) | Order Management | 2023 | n/a |
In 2023 BAUHAUS Deutschland implemented SAP Commerce Cloud (Order Management). The deployment has been overseen by a designated Product Owner for Order Management since March 2023, with the role in place for 1 year and 7 months according to the source.
The SAP Commerce Cloud (Order Management) rollout focused on establishing an enterprise order lifecycle and fulfillment orchestration layer, implementing order capture, order routing, inventory visibility and returns processing capabilities typical of Order Management solutions. Configuration work emphasized order lifecycle orchestration, event-driven status updates and configurable fulfillment rules to support multi-channel order flows.
Architecturally the solution was provisioned on SAP Commerce Cloud as a cloud-native order decisioning layer to centralize order processing across BAUHAUS Deutschland operations in Germany. The Order Management layer functions as the central orchestration point for digital storefronts, in-store processing and fulfillment channels, enabling standardized order workflows and exception handling.
Governance and operational ownership were aligned to the Product Owner and a centralized order management team responsible for configuration governance, change control and operational runbooks, with iterative releases and rollout activity since March 2023. The implementation targeted operational alignment across merchandising, store operations and customer service under the Order Management domain.
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Grupo SBF S.A | Retail | 8200 | $1.0B | Brazil | SAP | SAP Commerce Cloud (Order Management) | Order Management | 2019 | n/a |
In 2019 Grupo SBF S.A implemented SAP Commerce Cloud (Order Management) to centralize order orchestration and the execution of logistical operations across its retail and e-commerce channels. The deployment targeted Order Management workflows that span store invoicing, e-commerce order capture, and the operational coordination required to meet national and regional sales targets.
The implementation was configured to support transactional and operational capabilities including goods receipt and goods issue, invoice conference and invoice receipt worksheet processes, goods registration into the ERP-SAP system, order picking for e-commerce fulfillment, reverse logistics handling, product storage and warehousing tasks, and price and campaign change control for daily assortments. Production scheduling and supply sequencing were operationalized with routines described as Production D-1, D-7, and D-0, and the OMS supported store replenishment activities such as supply of PNs to retail locations.
Integrations were explicitly aligned with the ERP-SAP system for financial and goods registration workflows, and with MOJIX-RFID for inventory audit and physical stock verification. The SAP Commerce Cloud (Order Management) instance also served as the OMS for site and store sales flows, linking e-commerce order capture to warehouse execution and store fulfillment processes, with coverage across stockrooms and retail teams responsible for receipts, storage, picking, and outbound shipment.
Operational governance was structured around day shift supervision and team coordination, with defined responsibilities for feedback, audit execution, stock arrangement and stock environment maintenance. The OMS responsibilities included supporting regional and national target tracking, and team notes indicate ownership that contributed to a ten month regional reference period and national recognition against store invoicing and NPS related sales targets.
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Schaeffler | Manufacturing | 83362 | $17.5B | Germany | SAP | SAP Commerce Cloud (Order Management) | Order Management | 2019 | n/a |
In 2019, Schaeffler implemented SAP Commerce Cloud (Order Management) to support its Automotive Aftermarket digital transformation. The SAP Commerce Cloud (Order Management) implementation centralized order orchestration for the aftermarket business and established a structured program for country rollouts and operational readiness across regional teams.
Configuration work focused on core Order Management capabilities such as order lifecycle management, fulfillment orchestration, order capture and status tracking, and inventory visibility to support multichannel order flows. The deployment included configuration of functional modules for pricing and promotions, returns and refund workflows, and order exception handling, aligning operational processes with Order Management functional terminology.
Operational scope covered Schaeffler Automotive Aftermarket organizations and regional operations, with the implementation affecting sales, service, marketing and supply chain management functions. Integration architecture was planned around canonical Order Management integration points, including ERP connectivity for financial settlement, CRM for customer context, warehouse and fulfillment systems for execution, and master data services for product and inventory, using API and event driven patterns to maintain consistent order state.
Governance and rollout were organized through a formal change management framework and a defined roll out and change roadmap, with country level cutover activities, operational readiness assessments, training curriculum development, creation of internal communication materials, and ongoing agilization of delivery processes to support go live and post go live support. These governance elements reflect responsibilities outlined for the Digital Transformation and Change Manager role, emphasizing stakeholder management, training and operational handover.
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Tape a l’Oeil | Retail | 900 | $275M | France | SAP | SAP Commerce Cloud (Order Management) | Order Management | 2018 | n/a |
In 2018 Tape a l'Oeil implemented SAP Commerce Cloud (Order Management) as the core omnichannel order orchestration platform. The program was led by an omnichannel project manager and a digital product owner, with explicit responsibilities for roadmap and backlog management, budget follow up, and business analysis and tests.
The implementation centered on SAP Commerce Cloud (Order Management) deployed with an event oriented architecture using ActiveMQ for asynchronous order events. Functional workstreams included the SAP Commerce Cloud Order Management System implementation, version upgrades from 5.7 to 18.11, the migration of HMC to Backoffice and WCMS to SmartEdit, and configuration of the Adyen payment setup, plus a migration of the commerce platform from on premise to Cloud SaaS.
Integrations explicitly included ActiveMQ as the event bus and the Adyen payment gateway, and the scope covered digital product, commerce operations, testing, and technical monitoring teams. The SAP Commerce Cloud (Order Management) implementation supported standard Order Management capabilities such as order capture, orchestration, lifecycle management, and integration into online checkout and omnichannel commerce flows.
Governance and rollout were managed through product owner led backlog control, ongoing operational and technical monitoring, and iterative upgrade cycles to stabilize the platform and move tooling from legacy HMC and WCMS interfaces to Backoffice and SmartEdit. Testing and business analysis were embedded in release governance to validate configuration, integrations, and the cloud migration path.
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Buyer Intent: Companies Evaluating SAP Commerce Cloud (Order Management)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP Commerce Cloud (Order Management). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP Commerce Cloud (Order Management) for Order Management include:
- Isoftstone, a United States based Professional Services organization with 200 Employees
- India.Gov.In, a India based Government company with 500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Isoftstone | Professional Services | 200 | $20M | United States | 2025-10-29 |
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India.Gov.In | Government | 500 | $50M | India | 2024-11-21 |
FAQ - APPS RUN THE WORLD SAP Commerce Cloud (Order Management) Coverage
SAP Commerce Cloud (Order Management) is a Order Management solution from SAP.
Companies worldwide use SAP Commerce Cloud (Order Management), from small firms to large enterprises across 21+ industries.
Organizations such as Schaeffler, Amway, BAUHAUS Deutschland, Grupo SBF S.A and Tape a l’Oeil are recorded users of
SAP Commerce Cloud (Order Management) for Order Management.
Companies using SAP Commerce Cloud (Order Management) are most concentrated in Manufacturing and Retail, with adoption spanning over 21 industries.
Companies using SAP Commerce Cloud (Order Management) are most concentrated in Germany, United States and Brazil, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP Commerce Cloud (Order Management) across Americas, EMEA, and APAC.
Companies using SAP Commerce Cloud (Order Management) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 60%.
Customers of SAP Commerce Cloud (Order Management) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP Commerce Cloud (Order Management) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Order Management.