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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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List of SAP Customer Activity Repository for S/4HANA Retail Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Adidas Retail 46045 $27.8B Germany SAP SAP Customer Activity Repository for S/4HANA Retail CRM 2014 n/a
In 2014 Adidas implemented SAP Customer Activity Repository for S/4HANA Retail in the CRM category. The initial scope focused explicitly on POS workbench functionality only, concentrating efforts on centralizing point of sale event capture across retail operations and merchandising workflows. The implementation configured the POS workbench capabilities of SAP Customer Activity Repository for S/4HANA Retail to ingest and normalize POS event level transactions, support sales reconciliation workflows, and provide a consolidated feed for downstream retail processes. Configuration work emphasized event schema standardization, time series capture of transactions, and operational reconciliation routines consistent with CRM oriented retail customer activity tracking. Integration architecture connected the CAR POS workbench directly to store point of sale streams and to S/4HANA Retail transaction and master data processes, enabling transaction-level consolidation without introducing additional named middleware in the record. Operational coverage was centered on store operations and retail merchandising business functions, with CAR acting as a central repository for POS-derived customer activity data. Governance and rollout were organized around retail operations ownership, with controls for POS event data quality, reconciliation procedures, and phased adoption across store groups. Change management focused on standardizing POS event definitions and embedding reconciliation workflows into existing store operations processes.
Agravis Raiffeisen Consumer Packaged Goods 6853 $9.0B Germany SAP SAP Customer Activity Repository for S/4HANA Retail CRM 2014 consenso Consulting
In 2014, AGRAVIS Raiffeisen AG implemented SAP Customer Activity Repository for S/4HANA Retail as part of a CRM initiative to unify point-of-sale and retail sales data. The deployment targeted more than 400 retail locations across Germany and addressed new cash register regulations while supporting retail, merchandising and store operations functions. The implementation paired SAP Customer Activity Repository for S/4HANA Retail with SAP Customer Checkout to create a central sales and inventory data repository that captures transactions in real time. Functional capabilities configured included centralized sales and inventory reporting, point-of-sale handling for promotions and loyalty cards, and support for omnichannel scenarios such as digital receipts, self-checkout and central gift card management. Architecturally the solution used native integration between SAP Customer Activity Repository, SAP S/4HANA and SAP Customer Checkout, with transactions transmitted directly to warehouse management and accounting applications in the existing landscape. consenso Consulting GmbH led a fit-to-standard implementation approach, completing the project in six months, and governance included centralized terminal monitoring through the SAP Customer Checkout manager application to maintain operational control across store sites. Documented outcomes after rollout included increased sales transparency with consolidated, real-time reporting and access to sales and inventory data, heightened control through centralized POS monitoring, streamlined operational processes and a faster checkout experience for customers. The CRM deployment aligned retail operations, warehouse management and finance around a single repository for point-of-sale data.
ALDI Nord Deutschland Stiftung & Co. KG Retail 72811 $30.2B Germany SAP SAP Customer Activity Repository for S/4HANA Retail CRM 2021 n/a
In 2021, ALDI Nord Deutschland Stiftung & Co. KG implemented SAP Customer Activity Repository for S/4HANA Retail. The deployment was scoped to address CRM requirements across retail operations, centralizing point of sale and customer activity data to support merchandising, planning and sales workflows. The implementation emphasized functional and technical conception of the SAP Customer Activity Repository environment, with consultant responsibilities including control and testing of software implementation and formal handover to operations. Core configuration work reflected POS DTA capabilities and GK-POS data handling, leveraging SAP HANA based data consolidation and the SAP Customer Activity Repository for S/4HANA Retail to provide transaction level and master data services. Operational coverage included specialist departments such as sales and projects and processes, with consultants tasked to support business requirements, plan and control external service providers, and optimize existing systems and processes. The deployment was positioned to ingest store POS data, enable retail analytics and feed downstream SAP Retail processes across ALDI Nord’s multi country store network. Governance was executed through IT project management in the SAP CAR context, encompassing testing, roll out handover, and ongoing optimization, and requiring product oriented ownership and cross functional collaboration between IT and retail business teams. The program required consultants with hands on SAP CAR, SAP HANA and SAP Retail expertise to operationalize data capture, reconciliation and retail reporting workflows.
Retail 50000 $12.5B Germany SAP SAP Customer Activity Repository for S/4HANA Retail CRM 2022 n/a
Retail 44475 $22.8B United Kingdom SAP SAP Customer Activity Repository for S/4HANA Retail CRM 2014 n/a
Retail 418 $150M Philippines SAP SAP Customer Activity Repository for S/4HANA Retail CRM 2019 n/a
Retail 3000 $500M Sweden SAP SAP Customer Activity Repository for S/4HANA Retail CRM 2020 n/a
Retail 34000 $20.5B United States SAP SAP Customer Activity Repository for S/4HANA Retail CRM 2020 n/a
Retail 51000 $8.8B United Kingdom SAP SAP Customer Activity Repository for S/4HANA Retail CRM 2020 Tata Consultancy Services (TCS)
Retail 541 $126M Australia SAP SAP Customer Activity Repository for S/4HANA Retail CRM 2014 n/a
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FAQ - APPS RUN THE WORLD SAP Customer Activity Repository for S/4HANA Retail Coverage

SAP Customer Activity Repository for S/4HANA Retail is a CRM solution from SAP.

Companies worldwide use SAP Customer Activity Repository for S/4HANA Retail, from small firms to large enterprises across 21+ industries.

Organizations such as Home Depot, Walgreens Boots Alliance, Woolworths Group, Coop Group and Woolworths Supermarkets are recorded users of SAP Customer Activity Repository for S/4HANA Retail for CRM.

Companies using SAP Customer Activity Repository for S/4HANA Retail are most concentrated in Retail, with adoption spanning over 21 industries.

Companies using SAP Customer Activity Repository for S/4HANA Retail are most concentrated in United States, Australia and Switzerland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP Customer Activity Repository for S/4HANA Retail across Americas, EMEA, and APAC.

Companies using SAP Customer Activity Repository for S/4HANA Retail range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 13.79%, large organizations with 1,001-10,000 employees - 34.48%, and global enterprises with 10,000+ employees - 51.72%.

Customers of SAP Customer Activity Repository for S/4HANA Retail include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified SAP Customer Activity Repository for S/4HANA Retail customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.