List of SAP SuccessFactors Agent Performance Management Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6 2277-47474
Professional Services
110650
$42.3B
Since 2010, our global team of researchers has been studying SAP SuccessFactors Agent Performance Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP SuccessFactors Agent Performance Management for Sales Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP SuccessFactors Agent Performance Management for Sales Performance Management include: Independence Health Group, a United States based Insurance organisation with 14000 employees and revenues of $31.10 billion, Blue Cross Blue Shield of Minnesota, a United States based Insurance organisation with 3900 employees and revenues of $15.30 billion, CareSource, a United States based Insurance organisation with 4500 employees and revenues of $11.80 billion, Medica Health Plans, a United States based Insurance organisation with 3000 employees and revenues of $5.00 billion, Nuernberger Insurance, a Germany based Banking and Financial Services organisation with 4362 employees and revenues of $2.81 billion and many others.
Contact us if you need a completed and verified list of companies using SAP SuccessFactors Agent Performance Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blue Cross Blue Shield of Minnesota | Insurance | 3900 | $15.3B | United States | SAP | SAP SuccessFactors Agent Performance Management | Sales Performance Management | 2022 | n/a |
In 2022, Blue Cross Blue Shield of Minnesota implemented SAP SuccessFactors Agent Performance Management as a Sales Performance Management application to formalize agent performance and commission workflows. The initiative was positioned to centralize agent and agency data entry, reporting, and incentive plan administration within the SAP SuccessFactors Agent Performance Management environment.
Implementation scope included configuration of Sales Incentive Plan logic into the existing SAP Sales Cloud Agent Performance Management Enterprise APME system and deployment of AX Reporting using SAP Agent Connection functionality to deliver report exports in PDF, Excel, and CSV formats to internal and external partners. Functional capabilities implemented centered on commissions workflow data capture, incentive plan calculation rules, agent performance tracking, and ad hoc reporting for stakeholders.
The program delivered an explicit integration with Salesforce to feed agent and agency information from the SAP APM application into the Salesforce system, addressing double entry between platforms and aligning sales and commission data. Operational coverage included the Commissions Workflow team, sales operations and agent management functions, and distribution to internal and external partners through the configured reporting channels.
Governance and delivery were managed using Scrum practices, with a servant leader Scrum Master overseeing a scrum team of 10, facilitating backlog refinement, estimation, and sprint planning. The Scrum Master and IT Project Manager tracked capacity, change, schedules, and a project budget of 3M annually while coordinating with more than three cross functional teams, and ensured adherence to the organization software development life cycle process and IT release schedule.
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CareSource | Insurance | 4500 | $11.8B | United States | SAP | SAP SuccessFactors Agent Performance Management | Sales Performance Management | 2016 | n/a |
In 2016, CareSource deployed SAP SuccessFactors Agent Performance Management to scale its external agent channels and formalize incentive operations. The deployment targeted Sales Performance Management for a national Medicaid managed care plan serving over 2 million members and a workforce of 4,500, aligning agent experience with CareSource’s broader sales strategy.
Configuration centered on agent onboarding workflows, automated commission calculation, incentive plan modeling, and agent performance tracking to manage the agent journey end to end. SAP SuccessFactors Agent Performance Management was implemented to automate routine sales operations tasks that had previously been handled in Excel, enabling sales operations teams to reallocate effort to higher value activities and permitting iterative enhancements without disrupting day to day operations.
Operational scope included external agents and agencies selling CareSource products, with primary business functions impacted being sales operations and commission administration, and secondary interaction with Accounts Payable for payout execution. The implementation introduced streamlined commission payout processes and reduced manual handoffs to Accounts Payable, while relying on standard Sales Performance Management capabilities such as payout scheduling, audit trails, and performance dashboards for agent visibility.
Governance and rollout emphasized rapid onboarding and iterative configuration cycles, delivering a one day average agent onboarding time and a faster commission payout process as reported by CareSource. The environment was positioned to support ongoing enhancements and to bring CareSource’s sales channel operations to parity with peer practices in the payer market.
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Dean Health Plan | Insurance | 3700 | $950M | United States | SAP | SAP SuccessFactors Agent Performance Management | Sales Performance Management | 2020 | n/a |
In 2020, Dean Health Plan implemented SAP SuccessFactors Agent Performance Management for Sales Performance Management to centralize broker commission processing and agent performance workflows. The deployment focused on using the SAP APM payment processing capabilities to orchestrate distribution of more than $5M in broker commissions monthly across three lines of business, servicing a network of over 2,000 brokers.
The SAP SuccessFactors Agent Performance Management configuration emphasized commission calculation engines, scheduled payment processing, role based access for the commissions team, dispute handling workflows, and audit and reporting capabilities. Configuration work included business rule definitions, validation logic for commission accuracy, and automated payment scheduling to support recurring monthly disbursements.
Operational scope covered the commissions and broker payments function across three lines of business and the central commissions team, with lead technical ownership for role definition, task assignments, and execution of implementation activities. The implementation supported hands on research and resolution of complex broker payment disputes and served as the system of record for commission calculation and payment orchestration within the Sales Performance Management domain.
Governance and rollout were led by an internal subject matter expert who defined project goals, assigned execution responsibilities, and standardized dispute resolution and payment validation processes across lines of business. Outcomes explicitly documented include on time and accurate distribution of broker commissions exceeding $5M monthly and improved financial accuracy and customer satisfaction through structured commission operations and centralized payment processing.
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Healthfirst | Insurance | 5800 | $2.5B | United States | SAP | SAP SuccessFactors Agent Performance Management | Sales Performance Management | 2024 | Virtusa |
In 2024, Healthfirst implemented SAP SuccessFactors Agent Performance Management as its Sales Performance Management solution, engaging Virtusa to lead configuration and deployment. The SAP SuccessFactors Agent Performance Management deployment was positioned to centralize agent scorecards, performance plans, and objective tracking across sales channels and agent networks. The project emphasized the application of role based scorecards and configurable rule engines to calculate performance metrics and to operationalize coaching triggers within the SAP SuccessFactors Agent Performance Management environment.
Configuration work focused on standard Sales Performance Management capabilities, including scorecard definition, quota and target frameworks, performance plan lifecycle, and operational dashboards. Implementation included customization of user roles and security, workflows for periodic performance reviews and coaching workflows, and automation of score calculations and notification rules. Virtusa led system configuration and cutover activities, while Healthfirst established cross functional governance with sales operations and agent management to own ongoing administration.
Rollout was executed in phases to cover agent populations and contact center functions, with governance controls for data stewardship, role based access, and periodic plan updates. The implementation aligned SAP SuccessFactors Agent Performance Management with operational processes in sales operations and agent supervision, and Virtusa provided implementation services and transition support to Healthfirst's internal application owners.
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Independence Health Group | Insurance | 14000 | $31.1B | United States | SAP | SAP SuccessFactors Agent Performance Management | Sales Performance Management | 2014 | n/a |
In 2014 Independence Health Group deployed SAP SuccessFactors Agent Performance Management as a Sales Performance Management solution to centralize agent onboarding, credential verification, and commission processing. The deployment was scoped to manage relationships at both agency and broker level and to accommodate multiple lines of business while ensuring compliance with Medicare rules and other regulatory requirements.
SAP SuccessFactors Agent Performance Management was configured to provide a credential and license verification workflow, a configurable commission rules engine, audit and compliance tracking, and automated commission payment capabilities. The SAP SuccessFactors Agent Performance Management configuration emphasized rule-based modifications to commission payments so business users could adjust payouts based on changing requirements without code changes.
Operational coverage included distribution and broker management, finance for commission accounting, and compliance teams for audit and regulatory reporting. The solution centralized agent records and supported a single platform approach for multiple lines of business, and it fully automated commission payments via electronic funds transfer to remove manual payout steps.
Governance and process restructuring shifted verification and commission calculation to system-driven workflows with centralized recordkeeping and configurable approval gates. Reported outcomes from the implementation include improved audit accuracy by 95 percent, commission payout accuracy of up to 98 percent, a 30 percent reduction in agent inquiries, the ability to manage multiple lines of business on one platform, and strengthened relationships with agents.
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Insurance | 3000 | $5.0B | United States | SAP | SAP SuccessFactors Agent Performance Management | Sales Performance Management | 2020 | n/a |
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Banking and Financial Services | 4362 | $2.8B | Germany | SAP | SAP SuccessFactors Agent Performance Management | Sales Performance Management | 2019 | n/a |
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Communications | 2270 | $268M | South Africa | SAP | SAP SuccessFactors Agent Performance Management | Sales Performance Management | 2018 | n/a |
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Banking and Financial Services | 133 | $17M | United States | SAP | SAP SuccessFactors Agent Performance Management | Sales Performance Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating SAP SuccessFactors Agent Performance Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP SuccessFactors Agent Performance Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP SuccessFactors Agent Performance Management for Sales Performance Management include:
- Ace Data Centers, a United States based Professional Services organization with 15 Employees
- Northern Star Resources, a Australia based Oil, Gas and Chemicals company with 4000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Ace Data Centers | Professional Services | 15 | $2M | United States | 2025-12-25 |
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Northern Star Resources | Oil, Gas and Chemicals | 4000 | $3.2B | Australia | 2025-09-22 |
FAQ - APPS RUN THE WORLD SAP SuccessFactors Agent Performance Management Coverage
SAP SuccessFactors Agent Performance Management is a Sales Performance Management solution from SAP.
Companies worldwide use SAP SuccessFactors Agent Performance Management, from small firms to large enterprises across 21+ industries.
Organizations such as Independence Health Group, Blue Cross Blue Shield of Minnesota, CareSource, Medica Health Plans and Nuernberger Insurance are recorded users of
SAP SuccessFactors Agent Performance Management for Sales Performance Management.
Companies using SAP SuccessFactors Agent Performance Management are most concentrated in Insurance and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using SAP SuccessFactors Agent Performance Management are most concentrated in United States and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP SuccessFactors Agent Performance Management across Americas, EMEA, and APAC.
Companies using SAP SuccessFactors Agent Performance Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 11.11%, large organizations with 1,001-10,000 employees - 77.78%, and global enterprises with 10,000+ employees - 11.11%.
Customers of SAP SuccessFactors Agent Performance Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP SuccessFactors Agent Performance Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Sales Performance Management.