List of SAP SuccessFactors AskHR Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6 2277-47474
Professional Services
110650
$42.3B
Since 2010, our global team of researchers has been studying SAP SuccessFactors AskHR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP SuccessFactors AskHR for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP SuccessFactors AskHR for HR Service Delivery include: Allianz Australia, a Australia based Insurance organisation with 5500 employees and revenues of $5.15 billion, TE Connectivity USA, a United States based Manufacturing organisation with 27000 employees and revenues of $4.70 billion, IBM UK, a United Kingdom based Professional Services organisation with 20000 employees and revenues of $4.00 billion, Novo Nordisk US, a United States based Life Sciences organisation with 7257 employees and revenues of $1.75 billion, Sumitomo Mitsui Banking Corporation USA, a United States based Banking and Financial Services organisation with 6200 employees and revenues of $1.60 billion and many others.
Contact us if you need a completed and verified list of companies using SAP SuccessFactors AskHR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allianz Australia | Insurance | 5500 | $5.1B | Australia | SAP | SAP SuccessFactors AskHR | HR Service Delivery | 2024 | n/a |
In 2024, Allianz Australia implemented SAP SuccessFactors AskHR as part of its HR Service Delivery stack to centralize employee support for learning administration. The deployment sits inside the AllianzU learning ecosystem, integrating SuccessFactors LMS and Degreed, and supports planning, scheduling and coordination of learning programs, courses, re certifications and attestations.
SAP SuccessFactors AskHR is configured to manage AskHR ticket intake and case handling for learning related queries, including triage, escalation and resolution workflows, and is used to educate employees on how to raise AskHR tickets to improve problem resolution. The Learning Systems Administrator administers, sets up, manages and tests offerings in AllianzU to ensure accuracy of completion tracking and reporting, and owns customer queries raised as AskHR tickets.
Operational integrations are explicit between SAP SuccessFactors AskHR, SuccessFactors LMS and Degreed, enabling extraction and analysis of learning completion and activity data across platforms to provide a holistic compliance and business reporting view. The implementation’s operational coverage is centered on the Learning and Development function within Allianz Australia, supporting employee facing support workflows and ad hoc projects to enable L&D operations.
Governance work included documenting and updating AllianzU business processes, defining ticket handling procedures within AskHR, and developing reporting requirements to support compliance and business needs, with continuous improvement activities embedded in the role. These process changes centralized learning administration workflows through SAP SuccessFactors AskHR, consolidating case management and reporting to improve accuracy of tracking and operational oversight.
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BLS | Transportation | 3700 | $500M | Switzerland | SAP | SAP SuccessFactors AskHR | HR Service Delivery | 2024 | n/a |
In 2024 BLS AG implemented SAP SuccessFactors AskHR within its HR Service Delivery portfolio. The project sits on a broader SAP SuccessFactors HCM adoption that began in 2020, and the 2024 AskHR rollout focuses on centralizing employee service workflows for a Swiss transportation group operating rail, bus, car shuttle, shipping, and freight services.
The implementation used SAP standard content activation service to adopt standard processes with a target of at least 80 percent standard configuration, and it configured SAP SuccessFactors Employee Central as the single source of HR master data. SAP SuccessFactors AskHR was embedded into a process oriented HCM landscape that technically maps the full HR career lifecycle, and SAP SuccessFactors Document Management Core by OpenText was implemented as the employee dossier solution to enforce document lifecycles, role based access, and automated contract creation and storage.
Architecturally the deployment is cloud native for SuccessFactors modules while payroll, time management, and shared services remain on premise, and BLS migrated all master data from the on premise SAP ERP Human Capital Management solution into Employee Central to simplify downstream integrations. Planned integrations include connecting the planning tool for train personnel with time management and payroll, and adding interfaces for seldom used subprocesses such as requests for unpaid leave, preserving a hybrid cloud and on premise operational footprint.
Governance changes accompanied the technical rollout, roles and teams were defined and internal structures were realigned where possible to process responsibilities, and stakeholder management and user training were emphasized through the program. The system was received positively after initial HR skepticism, with reported benefits including congruent data across the HCM suite, elimination of media breaks, improved transparency of employee dossiers, and strengthened compliance controls through document lifecycle management.
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Dwr Cymru Welsh Water | Utilities | 3500 | $978M | United Kingdom | SAP | SAP SuccessFactors AskHR | HR Service Delivery | 2018 | n/a |
In 2018 Dwr Cymru Welsh Water began a multi phase SAP SuccessFactors programme that included SAP SuccessFactors AskHR within its HR Service Delivery transformation to centralize HR case and service management across the HR function. The engagement positioned SAP SuccessFactors AskHR alongside core HR modules to standardize employee service workflows for a workforce of approximately 3500 employees.
The implementation delivered a broad set of SAP SuccessFactors modules over two phases, including Employee Central, Recruitment, Onboarding, EC Payroll, SAP SuccessFactors AskHR, Workforce Analytics, Concur, Performance and Goals PMGM, Succession, Compensation and Variable Pay, Learning LMS, and SAP Jam. Configuration work included payroll integration points, workforce reporting and analytics, performance and goal administration, learning management setup, and HR service desk case handling consistent with HR Service Delivery requirements.
Delivery and integration were executed with Capgemini as the systems integrator supported by a consulting team of about 15 onshore and 20 offshore resources, while Infosys provided application management services post go live. Concur was implemented as part of the programme to address expense and travel workflows, and Workforce Analytics was instrumented to feed HR reporting and operational dashboards.
Programme governance was led by an internal SAP SuccessFactors Programme Manager who ran a discovery phase with SAP, managed procurement to appoint the systems integrator, and controlled programme costs and budget. The programme office managed resources, change requests and external vendor contracts, and the programme ran through March 2021 with ongoing AMS support established for operational maintenance.
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IBM UK | Professional Services | 20000 | $4.0B | United Kingdom | SAP | SAP SuccessFactors AskHR | HR Service Delivery | 2025 | n/a |
In 2025, IBM UK deployed SAP SuccessFactors AskHR as a conversational layer within its HR Service Delivery environment. The implementation positions SAP SuccessFactors AskHR as a manager-facing digital assistant that reduces the need for direct navigation of core HR interfaces, consolidating routine HR interactions into a single conversational entry point.
SAP SuccessFactors AskHR was configured to deliver guided, transactional workflows and automation for manager self-service, using scripted conversational paths to collect inputs, validate intent, and trigger downstream actions. The deployment emphasizes AskHR capabilities for orchestrating transactions and driving automation, enabling the assistant to take necessary actions on behalf of managers across multiple backend HR and transactional systems while presenting a simplified interaction model.
Operational coverage focuses on IBM UK managers and HR service teams, centering on case resolution, request initiation, and common transactional tasks. Governance was adjusted to support automated actioning through the assistant, with workflow handoffs and approval controls integrated into existing HR processes to ensure compliance and traceability of conversationally initiated transactions.
End users reported tangible ease-of-use outcomes, noting time savings and reduced effort due to not having to enter the HR system directly, with SAP SuccessFactors AskHR serving as the primary access point for many routine HR transactions. The implementation reinforces HR Service Delivery by shifting routine case handling into a conversational, automated workflow while preserving backend transactional integrity.
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Newcastle University | Education | 6409 | $674M | United Kingdom | SAP | SAP SuccessFactors AskHR | HR Service Delivery | 2017 | n/a |
In 2017 Newcastle University implemented SAP SuccessFactors AskHR to centralize HR service interactions and case handling for People Services, deploying the application as part of its HR Service Delivery capability. The implementation targeted HR case management and employee inquiry workflows across the university HR function, aligning with a People Services program that oversaw campus HR operations for an organization of approximately 6,190 employees.
SAP SuccessFactors AskHR was configured to provide a centralized employee self service intake, case management and knowledge base layer, leveraging category aligned features such as service request routing, templated responses, and searchable policy and guidance content. The deployment emphasized automated case assignment and status tracking to standardize triage and resolution workflows, while extending service catalog semantics to academic and corporate HR inquiries.
Technically the AskHR instance was delivered as part of a fully integrated SAP SuccessFactors HR systems landscape, with data linkages established between employee records and case objects to maintain contextual HR information. Integrations focused on synchronizing identity and personnel attributes with the broader SuccessFactors environment and consolidating service data to support cross functional HR processes, without introducing third party integration claims beyond the vendor ecosystem.
Governance of the rollout was led by People Services leadership and People Operations and Systems stakeholders, incorporating formal stakeholder engagement and change management to align processes and information flows. The program approach emphasized standardized workflows and information governance for HR Service Delivery, positioning SAP SuccessFactors AskHR as the central service orchestration layer for People Services at Newcastle University.
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Life Sciences | 7257 | $1.8B | United States | SAP | SAP SuccessFactors AskHR | HR Service Delivery | 2014 | n/a |
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Banking and Financial Services | 6200 | $1.6B | United States | SAP | SAP SuccessFactors AskHR | HR Service Delivery | 2019 | n/a |
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Manufacturing | 27000 | $4.7B | United States | SAP | SAP SuccessFactors AskHR | HR Service Delivery | 2017 | n/a |
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Education | 10582 | $698M | United Kingdom | SAP | SAP SuccessFactors AskHR | HR Service Delivery | 2020 | n/a |
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Transportation | 17000 | $1.6B | Canada | SAP | SAP SuccessFactors AskHR | HR Service Delivery | 2019 | n/a |
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Buyer Intent: Companies Evaluating SAP SuccessFactors AskHR
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP SuccessFactors AskHR. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP SuccessFactors AskHR for HR Service Delivery include:
- Verging Point Consulting, a United States based Professional Services organization with 30 Employees
- Babcock International Group, a United Kingdom based Aerospace and Defense company with 28343 Employees
- Alpha Bank, a Greece based Banking and Financial Services organization with 10528 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SAP SuccessFactors AskHR Coverage
SAP SuccessFactors AskHR is a HR Service Delivery solution from SAP.
Companies worldwide use SAP SuccessFactors AskHR, from small firms to large enterprises across 21+ industries.
Organizations such as Allianz Australia, TE Connectivity USA, IBM UK, Novo Nordisk US and Sumitomo Mitsui Banking Corporation USA are recorded users of
SAP SuccessFactors AskHR for HR Service Delivery.
Companies using SAP SuccessFactors AskHR are most concentrated in Insurance, Manufacturing and Professional Services, with adoption spanning over 21 industries.
Companies using SAP SuccessFactors AskHR are most concentrated in Australia, United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP SuccessFactors AskHR across Americas, EMEA, and APAC.
Companies using SAP SuccessFactors AskHR range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 63.64%, and global enterprises with 10,000+ employees - 36.36%.
Customers of SAP SuccessFactors AskHR include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP SuccessFactors AskHR customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of HR Service Delivery.