List of ServiceNow Change Management Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Change Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Change Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Change Management for IT Service Management include: Sun Life, a Canada based Banking and Financial Services organisation with 31768 employees and revenues of $20.98 billion, Dish Network, a United States based Communications organisation with 13700 employees and revenues of $15.83 billion, Canal Plus, a France based Media organisation with 9800 employees and revenues of $6.08 billion, Optus, a Australia based Communications organisation with 8000 employees and revenues of $5.10 billion, CIBC US, a United States based Banking and Financial Services organisation with 3500 employees and revenues of $2.44 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Change Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Change Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BCA Portugal | Manufacturing | 1000 | $120M | Portugal | ServiceNow | ServiceNow Change Management | IT Service Management | 2022 | n/a |
In 2022, BCA Portugal implemented ServiceNow Change Management as its core IT Service Management solution to centralize change control for an organization of about 1,000 employees in Portugal. The deployment used ServiceNow Change Management to enforce standardized change request intake, approval gating, and scheduling across IT operations and security teams.
The implementation configured ServiceNow Change Management workflows and approval engines, and integrated the change process with ServiceNow incident and problem modules to maintain end to end IT lifecycle visibility. Configuration work included role based access control mapping for change roles, automation of change orchestration, and alignment with identity lifecycle controls such as SSO, SCIM, and user provisioning patterns described in the IAM requirements.
Integrations explicitly included Microsoft Entra ID and Azure AD constructs, Active Directory trees and OUs, Azure AD Connect and the use of SAML OAuth OIDC patterns for single sign on, as well as references to Okta where relevant for federated authentication. The deployment linked ServiceNow Change Management to identity and access management processes so that change approvals and role assignments were reflected in Entra ID and on premises Active Directory provisioning workflows.
Governance and rollout followed agile project management practices with cross functional teams from IT, Security and Identity participating in sprint based releases, documentation, and training creation. The program produced internal training material and knowledge articles to support new change workflows and to operationalize ServiceNow Change Management alongside existing incident and problem handling processes.
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Canal Plus | Media | 9800 | $6.1B | France | ServiceNow | ServiceNow Change Management | IT Service Management | 2014 | n/a |
In 2014 Canal Plus implemented ServiceNow Change Management as a core component of its IT Service Management program. The engagement focused on operationalizing change and service request processes within the company’s IT and HR support functions, using ServiceNow Change Management as the primary workflow and control layer.
The implementation encompassed a broad set of ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, CMDB, Asset Management, Service Catalog, Knowledge Management, Service Level Management, master data controls, HR Case Management, and reporting capabilities. Configuration work included formalizing change workflows, approval chains, request fulfillment processes, service catalog items, knowledge publishing, and self-service password reset through the employee self-service portal.
Integrations and interfacing were a significant part of the architecture, with explicit ServiceNow integrations to CTI Avaya for telephony, LDAP for directory and authentication, SSO via ADFS for single sign on, Knowesia, LanDesk, iTop, and WebN2, plus connectivity through an enterprise service bus for broader system orchestration. The scope also included an assets migration from Asset Manager into ServiceNow and the development of custom applications and ESB-based interfaces to align ServiceNow with existing operational tooling.
Governance and rollout activities were driven by structured workshops, demo and fit gap analysis sessions, architecture definition, design, technical coordination, implementation and go-live sequencing, operational documentation including user guides and release workplans, and end-user training and administration handover. The engagement emphasized coaching on ServiceNow best practices and embedding operational processes for sustained IT Service Management operations.
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CIBC US | Banking and Financial Services | 3500 | $2.4B | United States | ServiceNow | ServiceNow Change Management | IT Service Management | 2017 | n/a |
In 2017 CIBC US implemented ServiceNow Change Management as part of a consolidated ServiceNow deployment to align CIBC US operations with CIBC enterprise technology operations under the Cardinal program. The implementation of ServiceNow Change Management sat within a broader IT Service Management rollout that included seven modules provisioned for CIBC US to CIBC Technology Operations.
The deployment included explicit configuration and functional design for Incident Management, Problem Management, Change Management, Configuration Management including CMDB, Asset Management, and Data Archive and Retention, Request Management, Knowledge Management, and Facilities Management. Business requirements gathering, gap analysis, and plan development were led for each module, with workflow and change-control configurations scoped to support standard change approval, emergency change handling, and CMDB reconciliation processes.
Integrations and operational coverage were defined to support identity and access consolidation activities, including merged Active Directory and Office 365 migrations and migration of CBUSA and Geneva identity and access data into CIBC systems. The ServiceNow Change Management implementation was coordinated with enterprise groups including Technology Governance Risk and Control, Architecture and Security, and involved vendor stakeholder engagement with Microsoft, ServiceNow, and HPS. Operational stakeholders spanned Problem, Incident, Change, Configuration, Knowledge, and Facilities Management teams across CIBC US and head office lines of business in Toronto, Chicago, and New York.
Governance and rollout followed enterprise project gating and methodology controls, utilizing SDLC,PMLC and PMBoK approaches, and required staged compliance with Architecture reviews, governance checkpoints, Security Threat Risk Assessments, and operational gating. Program leadership reported regularly to executive management and maintained financial tracking and vendor management while mediating the merging of CIBC and CIBC US requirements across stakeholder groups. The narrative documents a structured IT Service Management implementation centered on ServiceNow Change Management with CMDB and cross-domain process integration to align change, configuration, and request workflows with enterprise governance.
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Damm Corporate | Consumer Packaged Goods | 5765 | $2.1B | Spain | ServiceNow | ServiceNow Change Management | IT Service Management | 2018 | n/a |
In 2018, Damm Corporate implemented ServiceNow Change Management as a core component of its IT Service Management program. The deployment centralized change control processes and formalized approval workflows for IT operations supporting the consumer packaged goods business.
The implementation covered Incident, Catalog, Change, Configuration and Asset, Problem, and Service Level Agreement modules, reflecting a full ITSM footprint. ServiceNow Change Management was configured to enforce formal change workflows, approval gates, risk classification and scheduled change windows, with automation rules to reduce manual handoffs.
Functionally the project tied change records to configuration items and asset records through the Configuration and Asset module, creating linkage between configuration management and change control. Catalogue items were aligned with change and incident processes to streamline request to fulfillment lifecycles, impacting service desk, asset management and infrastructure teams.
Governance was formalized under a Continual Service Improvement remit, with a Senior Service Manager leading process automation, service analysis and reporting. Process ownership, Change Advisory Board procedures and SLA reporting were instituted to align IT Service Management with operational controls.
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Dish Network | Communications | 13700 | $15.8B | United States | ServiceNow | ServiceNow Change Management | IT Service Management | 2023 | n/a |
In 2023 DISH Network implemented ServiceNow Change Management as a core capability on its ServiceNow platform, explicitly positioning ServiceNow Change Management within the IT Service Management category to support IT Operations. The deployment is managed by DISH IT Operations resources based in Englewood, Colorado, and is tied to the companys broader ITSM footprint rather than a single departmental pilot.
Configuration and functional coverage center on the ServiceNow Change Management application and adjacent ITSM modules, including Incident Management, Problem Management, Configuration Management, Knowledge Management, Service Catalog, Service Portal, Employee Center, Virtual Agent, and Performance Analytics. The implementation includes ITOM and CMDB capabilities such as Discovery and Orchestration, plus custom application development and mobile application support, with development practices using Business Rules, Script Includes, UI Actions, Scheduled Jobs, client and server side JavaScript, Flow Designer, and IntegrationHub. Administrators use update sets to move customizations across ServiceNow instances and maintain scripted workflow and catalog logic as part of ongoing platform configuration.
Integrations are implemented using mid server connectivity and web services, employing REST and SOAP APIs, email and chat channels, and SSO and connector patterns referenced in job requirements, to link ServiceNow Change Management with configuration data and other operational systems. Web portal and front end work leverages HTML, CSS, AngularJS, and bootstrap skills for Service Portal and Employee Center customization, while IntegrationHub and custom integration components are used to standardize inbound and outbound change orchestration.
Governance and operational practices emphasize structured requirements gathering, backlog grooming, and prioritization, supported by ServiceNow System Admin and Application Developer skill sets on the team. Day to day administration responsibilities documented in the role include troubleshooting, bug fixes, stakeholder communication, and customer support for the ServiceNow Change Management application, aligning change workflows to ITSM process owners and embedding scripted controls and automated flows to enforce change governance.
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Leisure and Hospitality | 1000 | $250M | United States | ServiceNow | ServiceNow Change Management | IT Service Management | 2017 | n/a |
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Professional Services | 1000 | $300M | France | ServiceNow | ServiceNow Change Management | IT Service Management | 2023 | n/a |
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Transportation | 2294 | $1.3B | United Kingdom | ServiceNow | ServiceNow Change Management | IT Service Management | 2013 | n/a |
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Professional Services | 1300 | $700M | Canada | ServiceNow | ServiceNow Change Management | IT Service Management | 2016 | n/a |
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Communications | 8000 | $5.1B | Australia | ServiceNow | ServiceNow Change Management | IT Service Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Change Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Change Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Change Management for IT Service Management include:
- Nexeon, a United Kingdom based Professional Services organization with 115 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Change Management Coverage
ServiceNow Change Management is a IT Service Management solution from ServiceNow.
Companies worldwide use ServiceNow Change Management, from small firms to large enterprises across 21+ industries.
Organizations such as Sun Life, Dish Network, Canal Plus, Optus and CIBC US are recorded users of
ServiceNow Change Management for IT Service Management.
Companies using ServiceNow Change Management are most concentrated in Banking and Financial Services, Communications and Media, with adoption spanning over 21 industries.
Companies using ServiceNow Change Management are most concentrated in Canada, United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Change Management across Americas, EMEA, and APAC.
Companies using ServiceNow Change Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 16.67%.
Customers of ServiceNow Change Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Change Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.