List of ServiceNow Finance Operations Management Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying ServiceNow Finance Operations Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Finance Operations Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Finance Operations Management for IT Service Management include: Bayer, a Germany based Life Sciences organisation with 92815 employees and revenues of $55.47 billion, Lloyds Banking Group, a United Kingdom based Banking and Financial Services organisation with 61228 employees and revenues of $24.18 billion, Malaysia Airlines, a Malaysia based Transportation organisation with 12000 employees and revenues of $3.00 billion, dentsu India, a India based Professional Services organisation with 2000 employees and revenues of $200.0 million, Bridgewater Bank, a United States based Banking and Financial Services organisation with 270 employees and revenues of $75.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Finance Operations Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Finance Operations Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bayer | Life Sciences | 92815 | $55.5B | Germany | ServiceNow | ServiceNow Finance Operations Management | IT Service Management | 2022 | n/a |
In 2022 Bayer implemented ServiceNow Finance Operations Management within the IT Service Management category as a cornerstone of a company-wide standardization on the ServiceNow Now platform. The program explicitly targeted corporate functions, beginning with IT service management and expanding to HR, finance and procurement, with a stated rollout ambition to reach all 100,000 employees and 80% of shared service center agents by the end of 2023.
The implementation emphasized service management experience and intelligent automation capabilities, with ServiceNow Finance Operations Management configured to support finance service workflows, request orchestration, and automation of routine accounting and procurement tasks. Bayer adopted short, agile delivery cycles, delivering an initial HR and finance release after six weeks and planning subsequent six week releases, while reusing common service catalog, workflow and automation patterns to accelerate time to value.
Operational integration focused on embedding the platform into corporate functions and shared service center operations, connecting employee touch points across HR, finance and procurement processes to a single service experience. The program placed importance on persona mapping and user story definition to align service design with employee journeys, and it used ServiceNow Finance Operations Management to centralize request handling, case management and process orchestration for those functions.
Governance was formalized with a Center of Excellence to manage demand, prioritize the implementation pipeline and enforce harmonized best practices across functions. Bayer leaders emphasized that the platform is an enabler, while responsibility for service design and process redesign remained with functional owners, and they warned that high organizational enthusiasm required strict prioritization of user stories to avoid scope distraction.
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Bridgewater Bank | Banking and Financial Services | 270 | $75M | United States | ServiceNow | ServiceNow Finance Operations Management | IT Service Management | 2023 | n/a |
In 2023, Bridgewater Bank implemented ServiceNow Finance Operations Management as part of an IT Service Management initiative to centralize and automate PPP loan processing. The deployment targeted lending operations serving small businesses across the Twin Cities area and was positioned to deliver real-time status visibility and centralized customer records for loan, credit, and administrative teams.
The implementation delivered a Small Business Loan Management application built on the Now Platform, configured for case tracking, role-based workflows, and automated assignment logic. Functional capabilities included a single repository for loan and customer data, real-time status updates, role definitions covering 11 roles in the approval process, workload-based loan assignment by specialty, and streamlined intake that reduced redundant information requests.
Integrations and architectural elements were explicit and limited to those implemented during rollout, including single sign-on with Azure Active Directory and an intake workflow that pulled submissions from a streamlined Google Form on Bridgewater’s website into the ServiceNow application as customer records. ServiceNow Financial Services Operations was also deployed to support the app and manage orchestration of lending workflows. The solution was developed collaboratively by INRY and ServiceNow and moved from concept to a running instance in under 24 hours.
Governance focused on embedding the application within existing lending processes to preserve portfolio risk controls while increasing visibility for senior leadership, credit analysts, loan administrators, business services, and sales staff. The rapid rollout emphasized minimal disruption to loan officers’ day to day workflows. Outcomes declared by Bridgewater include processing close to 1,000 PPP loans in two months, a reported 48 percent reduction in workload per case file, and an average savings of three hours per day attributable to automation.
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Caldwell County, NC | Government | 600 | $65M | United States | ServiceNow | ServiceNow Finance Operations Management | IT Service Management | 2010 | n/a |
In 2010, Caldwell County, NC implemented ServiceNow Finance Operations Management as part of its IT Service Management environment. The deployment was adopted by county government staff and is explicitly referenced in Health Department workflows where case managers and nurses interacted with the platform as part of interdisciplinary program operations.
Configuration emphasized core finance operations management capabilities available on the ServiceNow platform, including invoice processing, accounts payable workflow orchestration, cost center tracking and workflow-based financial approvals typical of ServiceNow Finance Operations Management deployments. The system configuration aligned financial transaction processing with formal approval flows and recordkeeping for program expenditures.
The implementation operated alongside Excel and Tableau, with county staff using Excel and Tableau in tandem with ServiceNow for operational reporting and metrics tracking. Operational coverage included Health Department case management teams supporting NC Medicaid clients, where social workers and nurses used ServiceNow within interdisciplinary workflows for case documentation, care plan alignment and coordination with clinical providers.
Governance reflected a metrics-driven program model, with weekly to monthly in person contact workflows informing case-level financial and administrative processes, and interdisciplinary team ownership established for reporting and workflow stewardship. ServiceNow Finance Operations Management is documented as the county application within its IT Service Management portfolio, supporting financial recordkeeping and approval orchestration for health program operations.
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Professional Services | 2000 | $200M | India | ServiceNow | ServiceNow Finance Operations Management | IT Service Management | 2021 | n/a |
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Professional Services | 200 | $25M | Indonesia | ServiceNow | ServiceNow Finance Operations Management | IT Service Management | 2019 | n/a |
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Banking and Financial Services | 61228 | $24.2B | United Kingdom | ServiceNow | ServiceNow Finance Operations Management | IT Service Management | 2020 | n/a |
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Transportation | 12000 | $3.0B | Malaysia | ServiceNow | ServiceNow Finance Operations Management | IT Service Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Finance Operations Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Finance Operations Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Finance Operations Management for IT Service Management include:
- Bank of Montreal, a Canada based Banking and Financial Services organization with 53597 Employees
- Vietinbank, a Vietnam based Banking and Financial Services company with 24487 Employees
- Chba Calgary Canada, a Canada based Non Profit organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Finance Operations Management Coverage
ServiceNow Finance Operations Management is a IT Service Management solution from ServiceNow.
Companies worldwide use ServiceNow Finance Operations Management, from small firms to large enterprises across 21+ industries.
Organizations such as Bayer, Lloyds Banking Group, Malaysia Airlines, dentsu India and Bridgewater Bank are recorded users of
ServiceNow Finance Operations Management for IT Service Management.
Companies using ServiceNow Finance Operations Management are most concentrated in Life Sciences, Banking and Financial Services and Transportation, with adoption spanning over 21 industries.
Companies using ServiceNow Finance Operations Management are most concentrated in Germany, United Kingdom and Malaysia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Finance Operations Management across Americas, EMEA, and APAC.
Companies using ServiceNow Finance Operations Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 42.86%, large organizations with 1,001-10,000 employees - 14.29%, and global enterprises with 10,000+ employees - 42.86%.
Customers of ServiceNow Finance Operations Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Finance Operations Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.