List of Solarwinds Security Event Manager (SEM) Customers
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Since 2010, our global team of researchers has been studying Solarwinds Security Event Manager (SEM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Solarwinds Security Event Manager (SEM) for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Solarwinds Security Event Manager (SEM) for Incident Management include: SNCF, a France based Transportation organisation with 276000 employees and revenues of $45.59 billion, Dow, a United States based Oil, Gas and Chemicals organisation with 36000 employees and revenues of $42.96 billion, KIABI, a France based Retail organisation with 10000 employees and revenues of $2.38 billion, Quadient, a France based Professional Services organisation with 4680 employees and revenues of $1.09 billion, Allied Services, a United States based Healthcare organisation with 3500 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Solarwinds Security Event Manager (SEM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Solarwinds Security Event Manager (SEM) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allied Services | Healthcare | 3500 | $300M | United States | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2018 | n/a |
In 2018, Allied Services implemented Solarwinds Security Event Manager (SEM) for Incident Management. The deployment established Solarwinds Security Event Manager (SEM) as the focal Incident Management application, aligning security event monitoring and incident orchestration with service management objectives.
The implementation included configuration of incident lifecycle workflows and incident triage capabilities consistent with Incident Management practices, and the project team designed and developed service management workflows for both Change Management and Incident Management within the SolarWinds ITSM solution. Configuration work emphasized ticket creation, escalation paths, and standardized incident documentation to ensure repeatable response procedures.
Operational coverage centered on IT service management and security operations teams, with the SolarWinds ITSM service management workflows serving as the procedural backbone for change control and incident handling. The work tied service management process definitions to the security event use case, creating a single set of procedural artifacts for change approvals and incident remediation activities.
Governance activities focused on formalizing change control and incident response playbooks as executable service management workflows in SolarWinds ITSM, aligning process ownership and escalation responsibilities across IT and security functions. The narrative reflects an implementation that combined Solarwinds Security Event Manager (SEM) as the Incident Management tool with purpose-built ITSM workflows to operationalize change and incident governance.
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DGA | Government | 3000 | $200M | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2012 | n/a |
In 2012, DGA deployed Solarwinds Security Event Manager (SEM) for Incident Management as part of a Sopra Steria mission to integrate, validate and qualify an information system for the army Mission Iron Mountain France. Solarwinds Security Event Manager (SEM) was configured to consolidate log reports and Zenoss alert emails, providing centralized event visibility across the application park and multiple servers.
The implementation emphasized core Incident Management capabilities, including event collection, event consolidation and correlation, prioritized alerting, and operational dashboards to support N1 and N2 technical support teams. SEM ingestion and correlation were used alongside daily monitoring processes, and configuration work focused on aligning alert thresholds and report schedules with existing operational runbooks.
Operational integration tied SEM into the broader network supervision and operations stack, with Zenoss and other Solarwinds tools supplying alerts and logs for processing. Daily administration contexts included Active Directory on Windows 2003 Server and Windows 2008 Server, WSUS patch oversight, and ongoing support for ticketing workflows first in GLPI and later in Assyst, with SEM outputs routed to those incident tracking systems to drive ticket creation and escalation.
Governance for the rollout encompassed integration, validation and qualification test plans executed under the Sopra Steria mission, formalizing handover to operations and defining incident handling procedures for the Mission Iron Mountain France environment. The implementation supported concurrent projects such as migrating Windows 2003 servers to Windows 2008 and 2012, ensuring SEM operational coverage during server lifecycle changes.
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Dow | Oil, Gas and Chemicals | 36000 | $43.0B | United States | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2008 | n/a |
In 2008 Dow deployed Solarwinds Security Event Manager (SEM) as part of an Incident Management initiative to centralize security event collection and alerting. The deployment positioned Solarwinds Security Event Manager (SEM) as the core incident management application for security operations, aligning event monitoring with existing Solarwinds routing and network connection management capabilities.
Configuration focused on log aggregation, event correlation, and alerting workflows consistent with an Incident Management implementation. Solarwinds Security Event Manager (SEM) was configured to collect and normalize logs from network monitoring feeds, apply correlation rules to surface security events, and route alerts to an event console for triage by security staff.
Integrations explicitly included Symantec antivirus for endpoint security telemetry and Solarwinds network management for routing and connection state information. These integrations fed SEM with endpoint detection signals and network connection events, creating a combined feed for security operations and network operations to act on.
Operational coverage centered on Dow security operations and network operations teams, providing centralized incident triage and escalation workflows across IT infrastructure. Governance workstreams emphasized rule tuning, role based access to the SEM console, and formalized incident handling and escalation procedures to coordinate security and network teams.
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Retail | 10000 | $2.4B | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2014 | n/a |
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Professional Services | 2000 | $200M | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2015 | n/a |
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Professional Services | 4680 | $1.1B | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2014 | n/a |
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Retail | 1500 | $250M | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2015 | n/a |
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Transportation | 276000 | $45.6B | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2014 | n/a |
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Buyer Intent: Companies Evaluating Solarwinds Security Event Manager (SEM)
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