List of Solarwinds Security Event Manager (SEM) Customers
SolarWinds
Building 400 7171 Southwest Parkway,
Austin, 78735, TX,
United States
Austin, 78735, TX,
United States
1 512-682-9300
Professional Services
2107
$853M
Since 2010, our global team of researchers has been studying Solarwinds Security Event Manager (SEM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Solarwinds Security Event Manager (SEM) for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Solarwinds Security Event Manager (SEM) for Incident Management include: SNCF, a France based Transportation organisation with 276000 employees and revenues of $45.59 billion, Dow, a United States based Oil, Gas and Chemicals organisation with 36000 employees and revenues of $42.96 billion, KIABI, a France based Retail organisation with 10000 employees and revenues of $2.38 billion, Quadient, a France based Professional Services organisation with 4680 employees and revenues of $1.18 billion, Allied Services, a United States based Healthcare organisation with 3500 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Solarwinds Security Event Manager (SEM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Solarwinds Security Event Manager (SEM) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allied Services | Healthcare | 3500 | $300M | United States | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2018 | n/a |
In 2018, Allied Services implemented Solarwinds Security Event Manager (SEM) for Incident Management. The deployment established Solarwinds Security Event Manager (SEM) as the focal Incident Management application, aligning security event monitoring and incident orchestration with service management objectives.
The implementation included configuration of incident lifecycle workflows and incident triage capabilities consistent with Incident Management practices, and the project team designed and developed service management workflows for both Change Management and Incident Management within the SolarWinds ITSM solution. Configuration work emphasized ticket creation, escalation paths, and standardized incident documentation to ensure repeatable response procedures.
Operational coverage centered on IT service management and security operations teams, with the SolarWinds ITSM service management workflows serving as the procedural backbone for change control and incident handling. The work tied service management process definitions to the security event use case, creating a single set of procedural artifacts for change approvals and incident remediation activities.
Governance activities focused on formalizing change control and incident response playbooks as executable service management workflows in SolarWinds ITSM, aligning process ownership and escalation responsibilities across IT and security functions. The narrative reflects an implementation that combined Solarwinds Security Event Manager (SEM) as the Incident Management tool with purpose-built ITSM workflows to operationalize change and incident governance.
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DGA | Government | 3000 | $200M | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2012 | n/a |
In 2012, DGA deployed Solarwinds Security Event Manager (SEM) for Incident Management as part of a Sopra Steria mission to integrate, validate and qualify an information system for the army Mission Iron Mountain France. Solarwinds Security Event Manager (SEM) was configured to consolidate log reports and Zenoss alert emails, providing centralized event visibility across the application park and multiple servers.
The implementation emphasized core Incident Management capabilities, including event collection, event consolidation and correlation, prioritized alerting, and operational dashboards to support N1 and N2 technical support teams. SEM ingestion and correlation were used alongside daily monitoring processes, and configuration work focused on aligning alert thresholds and report schedules with existing operational runbooks.
Operational integration tied SEM into the broader network supervision and operations stack, with Zenoss and other Solarwinds tools supplying alerts and logs for processing. Daily administration contexts included Active Directory on Windows 2003 Server and Windows 2008 Server, WSUS patch oversight, and ongoing support for ticketing workflows first in GLPI and later in Assyst, with SEM outputs routed to those incident tracking systems to drive ticket creation and escalation.
Governance for the rollout encompassed integration, validation and qualification test plans executed under the Sopra Steria mission, formalizing handover to operations and defining incident handling procedures for the Mission Iron Mountain France environment. The implementation supported concurrent projects such as migrating Windows 2003 servers to Windows 2008 and 2012, ensuring SEM operational coverage during server lifecycle changes.
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Dow | Oil, Gas and Chemicals | 36000 | $43.0B | United States | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2008 | n/a |
In 2008 Dow deployed Solarwinds Security Event Manager (SEM) as part of an Incident Management initiative to centralize security event collection and alerting. The deployment positioned Solarwinds Security Event Manager (SEM) as the core incident management application for security operations, aligning event monitoring with existing Solarwinds routing and network connection management capabilities.
Configuration focused on log aggregation, event correlation, and alerting workflows consistent with an Incident Management implementation. Solarwinds Security Event Manager (SEM) was configured to collect and normalize logs from network monitoring feeds, apply correlation rules to surface security events, and route alerts to an event console for triage by security staff.
Integrations explicitly included Symantec antivirus for endpoint security telemetry and Solarwinds network management for routing and connection state information. These integrations fed SEM with endpoint detection signals and network connection events, creating a combined feed for security operations and network operations to act on.
Operational coverage centered on Dow security operations and network operations teams, providing centralized incident triage and escalation workflows across IT infrastructure. Governance workstreams emphasized rule tuning, role based access to the SEM console, and formalized incident handling and escalation procedures to coordinate security and network teams.
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KIABI | Retail | 10000 | $2.4B | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2014 | n/a |
In 2014, KIABI implemented Solarwinds Security Event Manager (SEM) in an Incident Management role across Stores, Logistics and Central Services. Solarwinds Security Event Manager served as the central event collection and monitoring layer supporting L2 support, network operations and server monitoring for the retail estate.
The SEM implementation emphasized runtime monitoring, event correlation and alerting to enable actionable interventions on core network elements including routers, switches and WiFi infrastructure. Solarwinds Security Event Manager was configured to surface incidents for L2 technicians, allow intervention on the network core, and drive ticketing and escalation workflows into higher support tiers.
The deployment operated alongside the KIOSK tool used for L2 call intake and processing, Dell Open Manage Server Administrator for server-level monitoring and intervention, and Landesk for Windows patching, workstation imaging and PXE-based configuration. Integration points also included Active Directory account preparation, Office 365 messaging provisioning and operational support for projects such as Foxy checkout configuration and Microsoft O365 and Skype for Business migration support, plus replacement of store and portable HP workstations.
Governance and process design centralized ownership of the level 2 call portfolio with defined N1 and N2 procedures, N2 call closures that provide customer-facing solutions, and formal escalation to L3 with detailed diagnosis. Proximity and deployment responsibilities were embedded in operational workflows, covering device configuration, local repair, network patching, telephony and fleet management across Stores, Logistics and Central Services.
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Modis | Professional Services | 2000 | $200M | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2015 | n/a |
In 2015 Modis implemented Solarwinds Security Event Manager (SEM) as its Incident Management platform to centralize event detection and incident handling within the OM pole RUN. The implementation targeted operational continuity management of platforms and treatments, and the controlled passage of application changes into production while providing active monitoring of the incident portfolio and monthly HSLA indicator steering.
Solarwinds Security Event Manager (SEM) was configured to provide core incident management capabilities including centralized log collection, event correlation, alerting, and dashboarding to support L1 and L2 operations. Process automation was embedded through Unix bash and scheduler scripting to automate incident triage and routine operational tasks, and the implementation included structured assistance and training for L1 and L2 teams to operationalize runbook procedures.
The SEM instance was integrated with the broader technical and application environment, ingesting logs and events from SolarWinds supervision sources, Hadoop based datalake components including Hive and Impala, Oracle SQL sources via SQL Developer, and Unix shell scheduled jobs managed by dollarU. It also interfaced with Jira flows for project and change tracking, Kiosk EasyIT for ticketing, LDAP for access rights management, Kibana for log analytics, and reporting layers such as Business Object and Tableau, while development and configuration artifacts were managed via git and svn and edited with tools like Notepad plus plus and VS Code.
Operational governance emphasized continuous improvement of documentation, data quality, and process flows, with updates and monitoring of the documentary repository using ARIS and VISIO. The rollout focused on embedding SEM into existing operational workflows to support monitoring and steering of monthly HSLA indicators, formalizing incident handling procedures, and maintaining MCO responsibilities for the RUN organization.
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Professional Services | 4680 | $1.2B | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2014 | n/a |
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Retail | 1500 | $250M | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2015 | n/a |
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Transportation | 276000 | $45.6B | France | Solarwinds | Solarwinds Security Event Manager (SEM) | Incident Management | 2014 | n/a |
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Buyer Intent: Companies Evaluating Solarwinds Security Event Manager (SEM)
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FAQ - APPS RUN THE WORLD Solarwinds Security Event Manager (SEM) Coverage
Solarwinds Security Event Manager (SEM) is a Incident Management solution from Solarwinds.
Companies worldwide use Solarwinds Security Event Manager (SEM), from small firms to large enterprises across 21+ industries.
Organizations such as SNCF, Dow, KIABI, Quadient and Allied Services are recorded users of
Solarwinds Security Event Manager (SEM) for Incident Management.
Companies using Solarwinds Security Event Manager (SEM) are most concentrated in Transportation, Oil, Gas and Chemicals and Retail, with adoption spanning over 21 industries.
Companies using Solarwinds Security Event Manager (SEM) are most concentrated in France and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Solarwinds Security Event Manager (SEM) across Americas, EMEA, and APAC.
Companies using Solarwinds Security Event Manager (SEM) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of Solarwinds Security Event Manager (SEM) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Solarwinds Security Event Manager (SEM) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.