List of SolarWinds Service Desk Customers
SolarWinds
Building 400 7171 Southwest Parkway,
Austin, 78735, TX,
United States
Austin, 78735, TX,
United States
1 512-682-9300
Professional Services
2107
$853M
Since 2010, our global team of researchers has been studying SolarWinds Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SolarWinds Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SolarWinds Service Desk for IT Service Management include: Barclays, a United Kingdom based Banking and Financial Services organisation with 93000 employees and revenues of $34.86 billion, Great Eastern Life, a Singapore based Banking and Financial Services organisation with 5250 employees and revenues of $4.32 billion, Nestle, a France based Consumer Packaged Goods organisation with 10000 employees and revenues of $2.51 billion, AltaMed, a United States based Healthcare organisation with 5700 employees and revenues of $1.80 billion, Great Eastern Life Assurance Malaysia, a Malaysia based Insurance organisation with 22000 employees and revenues of $1.56 billion and many others.
Contact us if you need a completed and verified list of companies using SolarWinds Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SolarWinds Service Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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138 Towpath Credit Union | Banking and Financial Services | 47 | $5M | United States | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
In 2024, 138 Towpath Credit Union deployed SolarWinds Service Desk on their website to introduce IT Service Management capabilities for member-facing inquiries and internal support. The implementation uses the public website as the primary intake surface, enabling web ticket submission and self-service interactions alongside email capture. As a 47 person financial cooperative, the deployment is sized for a compact support footprint focused on member services and internal IT operations.
SolarWinds Service Desk was configured to expose core IT Service Management functionality including ticketing and incident management, a public self-service portal and knowledge base, a service catalog for common requests, and asset tracking for IT inventory. Workflow automation and SLA based queueing were implemented to route requests to appropriate agents and escalate time sensitive issues. Standard categorizations and request forms were set up to streamline intake and reduce manual triage.
Operational configuration emphasizes web based ticket intake, email notification routing, and agent queue management to support both member services and internal IT workflows across the credit union. The implementation is centered on web and email channels rather than complex cross vendor integrations, reflecting a compact operational footprint. Monitoring and reporting views were configured for agents and service managers to track open requests and knowledge usage.
Governance was aligned around role based access for support agents and knowledge ownership rules for public articles, with triage workflows defined for membership inquiries, incidents, and change requests. Rollout included staff orientation to the self-service portal and incremental onboarding of knowledge articles to the website. SolarWinds Service Desk now functions as the central IT Service Management touchpoint for incoming member and employee requests.
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AGS Automotive Systems | Distribution | 400 | $70M | Canada | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
In 2024, AGS Automotive Systems implemented SolarWinds Service Desk to extend its IT Service Management capabilities. The company is using SolarWinds Service Desk on its website to present a web visible intake point and centralized ticketing portal for IT requests.
SolarWinds Service Desk was configured to deliver incident and request management, a service catalog, a knowledge base, asset tracking, SLA policy enforcement, and a self service portal. The configuration positions AGS Automotive Systems SolarWinds Service Desk IT Service Management to serve core IT support and operational request workflows. Ticket workflows include automated routing and priority based escalation consistent with IT Service Management practices.
Operational scope centers on IT support for AGS Automotive Systems across Canada, consolidating user intake through the website portal to support distribution operations and internal IT functions. Governance was implemented with role based access, approval workflows, and defined SLA tiers to standardize incident handling and change request processing.
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Aioi Insurance | Insurance | 30 | $3M | New Zealand | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
In 2024, Aioi Insurance began using SolarWinds Service Desk on their website. SolarWinds Service Desk is deployed as the companys IT Service Management solution to consolidate ticket intake and self-service for both external users and internal staff.
Deployment follows a cloud SaaS model with the service desk surface embedded into the public website for external case creation and internal request submission. Implemented functional modules include incident and request ticketing, a self-service portal, a customer-facing knowledge base, and basic IT asset tracking, aligning with common IT Service Management workflows.
Operational scope covers IT support and general business users across the small New Zealand insurer, centralizing helpdesk intake through the website while providing role-based access for administrators and agents to triage, route, and resolve tickets. Governance changes associated with the rollout emphasize centralized ticket intake on the website, defined request routing and escalation workflows, and knowledge base usage to standardize responses and reduce repetitive inquiries.
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Alsulaiman Group | Retail | 2500 | $500M | Saudi Arabia | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
In 2024, Alsulaiman Group deployed SolarWinds Service Desk as its IT Service Management solution. The SolarWinds Service Desk instance is surfaced on the company website to provide a web-accessible service portal that consolidates customer-facing and internal ticket intake.
The implementation leverages core IT Service Management modules including incident management, a service request catalog, knowledge management, and a self-service portal. SolarWinds Service Desk has been configured with role-based access, automated ticket routing, and SLA tracking to govern request prioritization and ticket lifecycle management.
Operational coverage centers on IT support and service delivery across the organization, providing a single intake for site-related issues and employee IT requests. Ticket submission is handled through the embedded website portal and email ingestion workflows, enabling centralized triage and escalation within SolarWinds Service Desk.
Governance emphasis during rollout included formalizing ticket ownership, defining SLA policies, and establishing knowledge base governance to standardize resolution processes. The deployment consolidates service catalog and incident workflows into a governed IT Service Management practice for Alsulaiman Group.
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AltaMed | Healthcare | 5700 | $1.8B | United States | Solarwinds | SolarWinds Service Desk | IT Service Management | 2020 | n/a |
In 2020, AltaMed implemented SolarWinds Service Desk as its IT Service Management platform to centralize frontline IT ticketing and support operations across onsite support teams. The deployment established SolarWinds Service Desk as the primary system for incident intake, escalation tracking, and SLA monitoring within the organization.
Configuration work centered on ticketing workflows, escalation management, automation rules, and SLA-focused reporting. SolarWinds Service Desk was configured to route incidents to tiered technicians through escalation playbooks, to execute automation for repetitive tasks, and to produce reports intended to reduce SLA times.
The implementation integrated operational tooling used by the IT organization, including MaaS360 for mobile device management with Apple DEP enrollment, Active Directory for user and group synchronization and account provisioning, and support processes tied to the Imprivata tap badge system. These integrations connected endpoint status, identity information, and access-device incidents into SolarWinds Service Desk to improve ticket context and routing.
Governance and operational change included formalizing escalation procedures, creating documentation for new technologies, and establishing a Service Desk lead role responsible for training and developing lower tier technicians. The program also encompassed Windows image management and operational support workflows, with reporting and automation used as the primary levers to manage SLA compliance within the IT Service Management environment.
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Oil, Gas and Chemicals | 190 | $51M | United States | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
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Banking and Financial Services | 200 | $30M | United States | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
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Transportation | 300 | $60M | Canada | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
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Manufacturing | 1000 | $750M | Canada | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
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Banking and Financial Services | 93000 | $34.9B | United Kingdom | Solarwinds | SolarWinds Service Desk | IT Service Management | 2014 | n/a |
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Buyer Intent: Companies Evaluating SolarWinds Service Desk
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SolarWinds Service Desk. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SolarWinds Service Desk for IT Service Management include:
- Chubb, a Switzerland based Insurance organization with 34000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SolarWinds Service Desk Coverage
SolarWinds Service Desk is a IT Service Management solution from Solarwinds.
Companies worldwide use SolarWinds Service Desk, from small firms to large enterprises across 21+ industries.
Organizations such as Barclays, Great Eastern Life, Nestle, AltaMed and Great Eastern Life Assurance Malaysia are recorded users of
SolarWinds Service Desk for IT Service Management.
Companies using SolarWinds Service Desk are most concentrated in Banking and Financial Services, Consumer Packaged Goods and Healthcare, with adoption spanning over 21 industries.
Companies using SolarWinds Service Desk are most concentrated in United Kingdom, Singapore and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SolarWinds Service Desk across Americas, EMEA, and APAC.
Companies using SolarWinds Service Desk range from small businesses with 0-100 employees - 17.11%, to mid-sized firms with 101-1,000 employees - 52.63%, large organizations with 1,001-10,000 employees - 27.63%, and global enterprises with 10,000+ employees - 2.63%.
Customers of SolarWinds Service Desk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SolarWinds Service Desk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.