List of SolarWinds Service Desk Customers
Austin, 78735, TX,
United States
Since 2010, our global team of researchers has been studying SolarWinds Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SolarWinds Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SolarWinds Service Desk for IT Service Management include: Barclays, a United Kingdom based Banking and Financial Services organisation with 93000 employees and revenues of $34.86 billion, Fiji National Provident Fund, a Fiji based Banking and Financial Services organisation with 310 employees and revenues of $4.73 billion, Great Eastern Life, a Singapore based Banking and Financial Services organisation with 5250 employees and revenues of $4.32 billion, Nestle, a France based Consumer Packaged Goods organisation with 10000 employees and revenues of $2.51 billion, Great Eastern Life Assurance Malaysia, a Malaysia based Insurance organisation with 22000 employees and revenues of $1.56 billion and many others.
Contact us if you need a completed and verified list of companies using SolarWinds Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SolarWinds Service Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
138 Towpath Credit Union | Banking and Financial Services | 47 | $5M | United States | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
In 2024, 138 Towpath Credit Union deployed SolarWinds Service Desk on their website to introduce IT Service Management capabilities for member-facing inquiries and internal support. The implementation uses the public website as the primary intake surface, enabling web ticket submission and self-service interactions alongside email capture. As a 47 person financial cooperative, the deployment is sized for a compact support footprint focused on member services and internal IT operations.
SolarWinds Service Desk was configured to expose core IT Service Management functionality including ticketing and incident management, a public self-service portal and knowledge base, a service catalog for common requests, and asset tracking for IT inventory. Workflow automation and SLA based queueing were implemented to route requests to appropriate agents and escalate time sensitive issues. Standard categorizations and request forms were set up to streamline intake and reduce manual triage.
Operational configuration emphasizes web based ticket intake, email notification routing, and agent queue management to support both member services and internal IT workflows across the credit union. The implementation is centered on web and email channels rather than complex cross vendor integrations, reflecting a compact operational footprint. Monitoring and reporting views were configured for agents and service managers to track open requests and knowledge usage.
Governance was aligned around role based access for support agents and knowledge ownership rules for public articles, with triage workflows defined for membership inquiries, incidents, and change requests. Rollout included staff orientation to the self-service portal and incremental onboarding of knowledge articles to the website. SolarWinds Service Desk now functions as the central IT Service Management touchpoint for incoming member and employee requests.
|
 |
AGS Automotive Systems | Distribution | 400 | $70M | Canada | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
In 2024, AGS Automotive Systems implemented SolarWinds Service Desk to extend its IT Service Management capabilities. The company is using SolarWinds Service Desk on its website to present a web visible intake point and centralized ticketing portal for IT requests.
SolarWinds Service Desk was configured to deliver incident and request management, a service catalog, a knowledge base, asset tracking, SLA policy enforcement, and a self service portal. The configuration positions AGS Automotive Systems SolarWinds Service Desk IT Service Management to serve core IT support and operational request workflows. Ticket workflows include automated routing and priority based escalation consistent with IT Service Management practices.
Operational scope centers on IT support for AGS Automotive Systems across Canada, consolidating user intake through the website portal to support distribution operations and internal IT functions. Governance was implemented with role based access, approval workflows, and defined SLA tiers to standardize incident handling and change request processing.
|
 |
Aioi Insurance | Insurance | 30 | $3M | New Zealand | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
In 2024, Aioi Insurance began using SolarWinds Service Desk on their website. SolarWinds Service Desk is deployed as the companys IT Service Management solution to consolidate ticket intake and self-service for both external users and internal staff.
Deployment follows a cloud SaaS model with the service desk surface embedded into the public website for external case creation and internal request submission. Implemented functional modules include incident and request ticketing, a self-service portal, a customer-facing knowledge base, and basic IT asset tracking, aligning with common IT Service Management workflows.
Operational scope covers IT support and general business users across the small New Zealand insurer, centralizing helpdesk intake through the website while providing role-based access for administrators and agents to triage, route, and resolve tickets. Governance changes associated with the rollout emphasize centralized ticket intake on the website, defined request routing and escalation workflows, and knowledge base usage to standardize responses and reduce repetitive inquiries.
|
 |
|
Retail | 2500 | $500M | Saudi Arabia | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
|
|
|
|
Oil, Gas and Chemicals | 190 | $51M | United States | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
|
|
|
|
Banking and Financial Services | 200 | $30M | United States | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
|
|
|
|
Transportation | 300 | $60M | Canada | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
|
|
|
|
Manufacturing | 1000 | $750M | Canada | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
|
|
|
|
Banking and Financial Services | 93000 | $34.9B | United Kingdom | Solarwinds | SolarWinds Service Desk | IT Service Management | 2014 | n/a |
|
|
|
|
Government | 34 | $44M | United States | Solarwinds | SolarWinds Service Desk | IT Service Management | 2024 | n/a |
|
Buyer Intent: Companies Evaluating SolarWinds Service Desk
- Chubb, a Switzerland based Insurance organization with 34000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||