List of TeamSupport Customers
TeamSupport
5005 Lyndon B Johnson Fwy
Suite 850,
Dallas, 75244, TX,
United States
Dallas, 75244, TX,
United States
1 469-482-9034
Professional Services
80
$8M
Since 2010, our global team of researchers has been studying TeamSupport customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TeamSupport for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TeamSupport for Customer Support include: Molex, a United States based Manufacturing organisation with 37000 employees and revenues of $9.25 billion, Conduent, a United States based Professional Services organisation with 56000 employees and revenues of $3.40 billion, Harris Computer, a Canada based Professional Services organisation with 12000 employees and revenues of $2.50 billion, Orion Innovation, a United States based Professional Services organisation with 6400 employees and revenues of $1.57 billion, Peco Foods, a United States based Consumer Packaged Goods organisation with 3800 employees and revenues of $1.15 billion and many others.
Contact us if you need a completed and verified list of companies using TeamSupport, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TeamSupport customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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17a-4 | Professional Services | 30 | $3M | United States | TeamSupport | TeamSupport | Customer Support | 2020 | n/a |
In 2020, 17a-4 implemented TeamSupport for Customer Support on its website. TeamSupport is deployed as the primary customer-facing support channel embedded into the company site, routing web-submitted inquiries into a centralized ticketing queue for the firm.
The implementation leverages standard Customer Support capabilities including ticket management, a web support widget and portal, knowledge base self-service, and email capture to formalize case intake and agent workflows for a 30 person professional services firm. Operational scope is focused on client-facing support and account teams, with configuration emphasizing centralized triage, routing rules and case ownership workflows to align support processes with the company service model.
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3b Medical | Distribution | 10 | $1M | United States | TeamSupport | TeamSupport | Customer Support | 2018 | n/a |
In 2018, 3b Medical deployed TeamSupport to provide customer-facing support on its website. 3b Medical uses TeamSupport as its Customer Support application to centralize inbound web inquiries and manage customer cases for its distribution operations. The web-embedded deployment routes website chats and contact form submissions into the TeamSupport ticketing layer, and the configuration reflects a lightweight administration model suitable for a 10 person organization in the United States. The implementation is scoped to customer service and order support workflows for the distribution business.
Functional capabilities implemented with TeamSupport include ticketing and case management, a web support widget, and a self-service knowledge base, aligning with standard Customer Support workflows. Configuration work focused on contact routing, ticket queues, agent workspaces, and case lifecycle handling to support product and order inquiries. Operational coverage centers on customer service teams and order support processes, with governance implemented through role-based agent access and centralized ticket queues to manage incoming web-sourced cases. TeamSupport is the primary Customer Support application instrumenting the website support channel for 3b Medical.
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ABCorp (formerly known as ABNote) | Manufacturing | 300 | $30M | Australia | TeamSupport | TeamSupport | Customer Support | 2019 | n/a |
In 2019, ABCorp (formerly known as ABNote) implemented TeamSupport to centralize web-based customer interactions. ABCorp implemented TeamSupport, a Customer Support application, to capture and manage inbound support requests originating from its corporate website, aligning the support channel with its manufacturing operations in Australia and a 300 employee headcount.
The deployment used a cloud-hosted TeamSupport instance embedded into the company website to ingest tickets, and it was configured to run core Customer Support workflows. Functional modules implemented included ticketing and case management, a customer self-service portal and knowledge base, SLA tracking and priority routing, and reporting and dashboards for support managers, reflecting standard Customer Support capabilities such as incident management, automated case routing, and escalation rules.
Operational ownership resides with the corporate customer service and support teams, with role-based access and triage workflows established for product and operations lines. Governance workstreams focused on process definition for ticket intake from the website, role assignments for triage and escalation, and configuration of SLA and reporting rules to support ongoing support operations across ABCorp's Australian sites.
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Absolute Comfort Air | Construction and Real Estate | 10 | $1M | United States | TeamSupport | TeamSupport | Customer Support | 2021 | n/a |
In 2021 Absolute Comfort Air implemented TeamSupport for Customer Support to centralize customer inquiries captured on its public website. The implementation used TeamSupport as a cloud SaaS instance embedded into the ACA website, directing web-originated requests into a unified ticketing environment for the companys customer service staff. This placement aligned the application to the companys Customer Support function and to the small business operational scale of a ten person organization.
Configuration emphasized core Customer Support capabilities typical of TeamSupport, including ticket management, a web support widget embedded on the site, knowledge base access exposed to customers, and agent queue workflows to coordinate responses. Integrations are limited to the website embed which captures and routes support requests into TeamSupport, and the deployment exposes a centralized agent interface used by Absolute Comfort Air support personnel. Governance focused on centralized ticket ownership and defined agent triage workflows to ensure web-originated support activity is captured and processed within TeamSupport for Customer Support.
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ACT Entertainment | Professional Services | 300 | $60M | United States | TeamSupport | TeamSupport | Customer Support | 2018 | n/a |
In 2018 ACT Entertainment deployed TeamSupport as its Customer Support application, embedding TeamSupport on its public website to capture customer inquiries and surface self-service resources. The deployment used a web-embedded support portal and form intake for ticket creation, aligning with standard Customer Support workflows such as ticketing, knowledge base publishing, and customer portal access.
The implementation focused on core Customer Support modules, including case management and routing, knowledge base management, SLA tracking, and dashboard reporting, with role-based access for customer service and client-facing support teams. TeamSupport operated as the customer-facing helpdesk layer on the site, handling web-form and email intake and providing searchable documentation and ticket lifecycle visibility for support operations.
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Professional Services | 100 | $10M | United States | TeamSupport | TeamSupport | Customer Support | 2023 | n/a |
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Professional Services | 10 | $1M | United States | TeamSupport | TeamSupport | Customer Support | 2018 | n/a |
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Retail | 25 | $3M | Canada | TeamSupport | TeamSupport | Customer Support | 2021 | n/a |
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Banking and Financial Services | 600 | $110M | United States | TeamSupport | TeamSupport | Customer Support | 2019 | n/a |
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Professional Services | 600 | $139M | United States | TeamSupport | TeamSupport | Customer Support | 2019 | n/a |
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Buyer Intent: Companies Evaluating TeamSupport
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD TeamSupport Coverage
TeamSupport is a Customer Support solution from TeamSupport.
Companies worldwide use TeamSupport, from small firms to large enterprises across 21+ industries.
Organizations such as Molex, Conduent, Harris Computer, Orion Innovation and Peco Foods are recorded users of
TeamSupport for Customer Support.
Companies using TeamSupport are most concentrated in Manufacturing, Professional Services and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using TeamSupport are most concentrated in United States and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of TeamSupport across Americas, EMEA, and APAC.
Companies using TeamSupport range from small businesses with 0-100 employees - 66.67%, to mid-sized firms with 101-1,000 employees - 26.67%, large organizations with 1,001-10,000 employees - 4.67%, and global enterprises with 10,000+ employees - 2%.
Customers of TeamSupport include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified TeamSupport customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.