List of Verint Kana Customers
Verint Systems Inc. (acquired, merge with Calabrio)
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
4000
$912M
Since 2010, our global team of researchers has been studying Verint Kana customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Kana for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Kana for Customer Engagement include: Volkswagen, a Germany based Automotive organisation with 639608 employees and revenues of $380.70 billion, Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, Virgin Media O2 UK, a United Kingdom based Communications organisation with 16000 employees and revenues of $10.68 billion, AXA UK, a United Kingdom based Insurance organisation with 10000 employees and revenues of $6.20 billion, Tryg, a Denmark based Insurance organisation with 6734 employees and revenues of $5.77 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Kana, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Kana customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AXA UK | Insurance | 10000 | $6.2B | United Kingdom | Verint Systems | Verint Kana | Customer Engagement | 2023 | n/a |
In 2023, AXA UK implemented Verint Kana to centralize Customer Engagement for its United Kingdom operations. The deployment emphasized Verint Kana capabilities including case management, knowledge management, omnichannel interaction routing, conversational AI powered self service, and analytics driven interaction management, configured to standardize inbound and digital contact workflows. Configuration work focused on workflow orchestration for case lifecycle management, SLA enforcement, and consolidation of knowledge assets to reduce fragmentation across customer service and back office functions.
Governance was structured between CX and IT stakeholders with a phased rollout and centralized configuration controls to manage policy, access, and change management for contact center and experience teams. The program aligned operationally with workforce engagement and experience management practices common to Customer Engagement platforms, enabling structured escalation, automated case assignment, and consolidated interaction histories. AXA UK was recognized as the Gold Customer Engagement Champion at the 2023 Verint EMEA Innovate Awards, providing external validation of the Verint Kana deployment and CX automation efforts.
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CCV | Banking and Financial Services | 1000 | $250M | Netherlands | Verint Systems | Verint Kana | Customer Engagement | 2012 | n/a |
In 2012, CCV implemented Verint Kana in the Customer Engagement category to centralize customer contact handling across the organization. The deployment aimed to consolidate fragmented customer information and provide a single knowledge layer to support contact center workflows and service operations.
The implementation focused on a central knowledge base and an integrated reporting facility, with Verint Kana providing knowledge management and contact handling capabilities typical of Customer Engagement applications. Functional capabilities implemented included uniform question handling workflows, a searchable knowledge repository accessible to contact agents, and reporting on contact handling and service level performance. Customization and flexibility were applied to align the system with CCV’s operational requirements.
Public reporting dated May 11, 2012 notes that Trinicom, as supplier of customer contact software, implemented the customer contact solution at CCV, delivering the central knowledge base and the reporting components referenced in the rollout. The consolidation migrated information that had been held across an internal library, an e-mail archive, and individual employee folders into one system, enabling Direct Sales and the Service Center to access consistent knowledge and allowing field service technicians to retrieve technical information.
Governance and rollout details include a November go-live in 2012 and organizational adoption led by CCV’s quality and knowledge manager, with the implementation described as flexible and customizable. Explicit outcomes reported include accelerated handling of customer contacts and more consistent information delivery to customers, together with improved visibility into contact handling, knowledge base usage, and contact center performance through the new reporting facility.
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Gateshead Council Learningskills | Government | 11000 | $4.0B | United Kingdom | Verint Systems | Verint Kana | Customer Engagement | 2006 | n/a |
In 2006, Gateshead Council Learningskills implemented Verint Kana. Verint Kana is a Customer Engagement application from Verint Systems deployed to support the council's customer service operations and agent interaction workflows.
Operational records from February 2010 to September 2014 describe teams of up to 10 Customer Service Advisors and one Specialist Customer Service Advisor working in telephony and face to face environments, performing performance monitoring, coaching, training delivery, resource planning, escalated enquiries, and complaint management. Staff activity included designing and testing new scripting in Lagan CRM, which documents a workflow where contact handling and CRM scripting were operationally linked.
The implementation focused on agent-facing scripting, interaction management, and case orchestration capabilities consistent with Customer Engagement platforms, with Verint Kana providing the interaction management and scripting layer. The Lagan CRM scripting work indicates an integration point between Verint Kana interaction flows and council case records, enabling scripted agent guidance and CRM-linked escalation during live customer contacts.
Operational governance incorporated training programs, staff coaching, sickness and leave management, appraisal processes, and structured support for business change to ensure continuity into Customer Services, reflecting coordinated governance across customer service functions.
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GNC | Retail | 10 | $1M | United States | Verint Systems | Verint Kana | Customer Engagement | 2020 | n/a |
In 2020, GNC implemented Verint Kana as part of its Customer Engagement strategy. The deployment responded to pandemic driven shifts when store traffic declined and digital orders spiked, and it supported a rapid transition of contact center agents to work from home. GNC operates more than 3,000 locations in the United States and Canada and required an omnichannel approach to sustain ecommerce and in store continuity.
Verint Kana was configured to capture actionable digital experience data and to surface customer and employee sentiment across online channels. The implementation emphasized a real time digital triage workflow that identified online credit card payment issues, product issues, and promotion effectiveness, and it provided diagnostic analytics and insight dashboards to prioritize operational responses. Functional capabilities aligned to the Customer Engagement category included feedback capture, event driven orchestration, and insight visualization to support tactical and operational decision making.
The deployment integrated Verint Kana outputs with GNCs CRM platform to enrich customer records and enable cross functional workflows. Operational coverage included ecommerce teams, a newly formed digital triage team, remote contact center agents, and fulfillment teams handling surging online orders, delivering visibility at tactical, operational, and strategic levels. Integration focus was on consolidating digital feedback with CRM data to accelerate find and fix processes and route issues to the appropriate operational teams.
Governance and process changes centered on instituting the digital triage team and embedding triage workflows into ecommerce and fulfillment operations to accelerate resolution. GNC reported that the solution helped save sales and made a positive impact on customer experience, and it improved fulfillment teams ability to manage high demand and pandemic related shipping and contact center challenges. No implementation partners or cost details were specified.
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HCL Insurance BPO Services | Professional Services | 245 | $26M | United Kingdom | Verint Systems | Verint Kana | Customer Engagement | 2014 | n/a |
In 2014, HCL Insurance BPO Services implemented Verint Kana as a Customer Engagement application. Verint Kana was deployed to support knowledge management and case management activities while a resource was seconded to the knowledge management and process improvement team in eir, establishing the application as the central knowledge base and CSR case handling platform.
Implementation work focused on configuring the Verint Kana knowledge base and KanaIQ publishing workflows, building reusable templates to accelerate future content development, and developing case types for customer service representatives. Functional capabilities implemented included knowledge transfer into KanaIQ, case flow design and UAT, notification and alerting workflows, user and group provisioning, search engine priming and tuning, and tooling for image management and batch resizing.
Operational integrations and reporting included document transfers from Ciboodle 3.1.9 during content administration, and report development using Excel connected to Terradata via SQL for daily operational reporting. The program required close liaison with vendors and internal SysAdmins to resolve publishing failures and testing issues, and scripting of batch files to work around server security constraints while minimizing server load for live alerts.
Governance and process transformation activities were led through process documentation, SIPOC and gap analysis contributions to the change management team, creation of UAT and BAT test plans, and maintenance of a RAID log aligned to Six Sigma ideals. Training materials, thorough case flow documentation, and handover artifacts were produced to institutionalize the Verint Kana Customer Engagement workflows and administrative procedures.
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Government | 162 | $25M | United Kingdom | Verint Systems | Verint Kana | Customer Engagement | 2018 | n/a |
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Banking and Financial Services | 3000 | $1.2B | Ireland | Verint Systems | Verint Kana | Customer Engagement | 2011 | n/a |
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Transportation | 2000 | $2.4B | Netherlands | Verint Systems | Verint Kana | Customer Engagement | 2006 | n/a |
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Retail | 6200 | $1.7B | United States | Verint Systems | Verint Kana | Customer Engagement | 2020 | n/a |
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Government | 4773 | $520M | United Kingdom | Verint Systems | Verint Kana | Customer Engagement | 2014 | n/a |
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Showing 1 to 10 of 19 entries
Buyer Intent: Companies Evaluating Verint Kana
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Verint Kana. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Verint Kana for Customer Engagement include:
- M T A Long Distance, a United States based Communications organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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M T A Long Distance | Communications | 10 | $1M | United States | 2024-06-29 |
FAQ - APPS RUN THE WORLD Verint Kana Coverage
Verint Kana is a Customer Engagement solution from Verint Systems.
Companies worldwide use Verint Kana, from small firms to large enterprises across 21+ industries.
Organizations such as Volkswagen, Tesco, Virgin Media O2 UK, AXA UK and Tryg are recorded users of
Verint Kana for Customer Engagement.
Companies using Verint Kana are most concentrated in Automotive, Retail and Communications, with adoption spanning over 21 industries.
Companies using Verint Kana are most concentrated in Germany, United Kingdom and Denmark, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Verint Kana across Americas, EMEA, and APAC.
Companies using Verint Kana range from small businesses with 0-100 employees - 5.26%, to mid-sized firms with 101-1,000 employees - 21.05%, large organizations with 1,001-10,000 employees - 52.63%, and global enterprises with 10,000+ employees - 21.05%.
Customers of Verint Kana include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Verint Kana customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.