List of Verint Kana Customers
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United States
Since 2010, our global team of researchers has been studying Verint Kana customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Kana for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Kana for Customer Engagement include: Volkswagen, a Germany based Automotive organisation with 639608 employees and revenues of $380.70 billion, Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, Virgin Media O2 UK, a United Kingdom based Communications organisation with 16000 employees and revenues of $10.68 billion, AXA UK, a United Kingdom based Insurance organisation with 10000 employees and revenues of $6.20 billion, Tryg, a Denmark based Insurance organisation with 6734 employees and revenues of $5.77 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Kana, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Kana customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AXA UK | Insurance | 10000 | $6.2B | United Kingdom | Verint Systems | Verint Kana | Customer Engagement | 2023 | n/a |
In 2023, AXA UK implemented Verint Kana to centralize Customer Engagement for its United Kingdom operations. The deployment emphasized Verint Kana capabilities including case management, knowledge management, omnichannel interaction routing, conversational AI powered self service, and analytics driven interaction management, configured to standardize inbound and digital contact workflows. Configuration work focused on workflow orchestration for case lifecycle management, SLA enforcement, and consolidation of knowledge assets to reduce fragmentation across customer service and back office functions.
Governance was structured between CX and IT stakeholders with a phased rollout and centralized configuration controls to manage policy, access, and change management for contact center and experience teams. The program aligned operationally with workforce engagement and experience management practices common to Customer Engagement platforms, enabling structured escalation, automated case assignment, and consolidated interaction histories. AXA UK was recognized as the Gold Customer Engagement Champion at the 2023 Verint EMEA Innovate Awards, providing external validation of the Verint Kana deployment and CX automation efforts.
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CCV | Banking and Financial Services | 1000 | $250M | Netherlands | Verint Systems | Verint Kana | Customer Engagement | 2012 | n/a |
In 2012, CCV implemented Verint Kana in the Customer Engagement category to centralize customer contact handling across the organization. The deployment aimed to consolidate fragmented customer information and provide a single knowledge layer to support contact center workflows and service operations.
The implementation focused on a central knowledge base and an integrated reporting facility, with Verint Kana providing knowledge management and contact handling capabilities typical of Customer Engagement applications. Functional capabilities implemented included uniform question handling workflows, a searchable knowledge repository accessible to contact agents, and reporting on contact handling and service level performance. Customization and flexibility were applied to align the system with CCV’s operational requirements.
Public reporting dated May 11, 2012 notes that Trinicom, as supplier of customer contact software, implemented the customer contact solution at CCV, delivering the central knowledge base and the reporting components referenced in the rollout. The consolidation migrated information that had been held across an internal library, an e-mail archive, and individual employee folders into one system, enabling Direct Sales and the Service Center to access consistent knowledge and allowing field service technicians to retrieve technical information.
Governance and rollout details include a November go-live in 2012 and organizational adoption led by CCV’s quality and knowledge manager, with the implementation described as flexible and customizable. Explicit outcomes reported include accelerated handling of customer contacts and more consistent information delivery to customers, together with improved visibility into contact handling, knowledge base usage, and contact center performance through the new reporting facility.
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Gateshead Council Learningskills | Government | 11000 | $4.0B | United Kingdom | Verint Systems | Verint Kana | Customer Engagement | 2006 | n/a |
In 2006, Gateshead Council Learningskills implemented Verint Kana. Verint Kana is a Customer Engagement application from Verint Systems deployed to support the council's customer service operations and agent interaction workflows.
Operational records from February 2010 to September 2014 describe teams of up to 10 Customer Service Advisors and one Specialist Customer Service Advisor working in telephony and face to face environments, performing performance monitoring, coaching, training delivery, resource planning, escalated enquiries, and complaint management. Staff activity included designing and testing new scripting in Lagan CRM, which documents a workflow where contact handling and CRM scripting were operationally linked.
The implementation focused on agent-facing scripting, interaction management, and case orchestration capabilities consistent with Customer Engagement platforms, with Verint Kana providing the interaction management and scripting layer. The Lagan CRM scripting work indicates an integration point between Verint Kana interaction flows and council case records, enabling scripted agent guidance and CRM-linked escalation during live customer contacts.
Operational governance incorporated training programs, staff coaching, sickness and leave management, appraisal processes, and structured support for business change to ensure continuity into Customer Services, reflecting coordinated governance across customer service functions.
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Retail | 10 | $1M | United States | Verint Systems | Verint Kana | Customer Engagement | 2020 | n/a |
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Professional Services | 245 | $26M | United Kingdom | Verint Systems | Verint Kana | Customer Engagement | 2014 | n/a |
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Government | 162 | $25M | United Kingdom | Verint Systems | Verint Kana | Customer Engagement | 2018 | n/a |
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Banking and Financial Services | 3000 | $1.2B | Ireland | Verint Systems | Verint Kana | Customer Engagement | 2011 | n/a |
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Transportation | 2000 | $2.4B | Netherlands | Verint Systems | Verint Kana | Customer Engagement | 2006 | n/a |
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Retail | 6200 | $1.7B | United States | Verint Systems | Verint Kana | Customer Engagement | 2020 | n/a |
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Government | 4773 | $520M | United Kingdom | Verint Systems | Verint Kana | Customer Engagement | 2014 | n/a |
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Buyer Intent: Companies Evaluating Verint Kana
- M T A Long Distance, a United States based Communications organization with 10 Employees
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