List of Vocalcom Hermes360 Customers
Bordeaux, 92400,
France
Since 2010, our global team of researchers has been studying Vocalcom Hermes360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vocalcom Hermes360 for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vocalcom Hermes360 for Call Center include: Dubai Holding, a United Arab Emirates based Professional Services organisation with 20000 employees and revenues of $45.74 billion, Sabesp, a Brazil based Utilities organisation with 12435 employees and revenues of $3.53 billion, Jet2 PLC (formerly Dart Group Plc), a United Kingdom based Professional Services organisation with 8270 employees and revenues of $1.51 billion, Roads and Transport Authority United Arab Emirates, a United Arab Emirates based Government organisation with 5758 employees and revenues of $634.0 million, Aigle Azur, a France based Transportation organisation with 1100 employees and revenues of $373.0 million and many others.
Contact us if you need a completed and verified list of companies using Vocalcom Hermes360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Vocalcom Hermes360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Active Contact | Professional Services | 120 | $9M | Tunisia | Vocalcom | Vocalcom Hermes360 | Call Center | 2017 | n/a |
In 2017, Active Contact implemented Vocalcom Hermes360 for its Call Center. The Tunisia based professional services firm with 120 employees deployed Hermes.Net 4.1 fully blended to centralize multichannel contact handling for telephone, email and IVR media across its customer facing operations.
Vocalcom Hermes360 was configured as a fully blended contact center platform, enabling unified queuing and routing across telephone, email and IVR channels. Implementation work focused on multichannel queue orchestration, IVR flow configuration, blended inbound and outbound agent workflows, skills based routing and agent desktop handling of multichannel interactions, plus centralized reporting and monitoring consistent with Call Center functional requirements.
Operational coverage emphasized customer service and sales teams within Active Contact in Tunisia, with governance centered on multichannel queue definitions, agent profile and skill setups, and escalation workflows to align contact handling with business processes. Vocalcom Hermes360 served as the core telephony and multichannel orchestration layer for interaction routing and workforce interaction workflows.
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Aigle Azur | Transportation | 1100 | $373M | France | Vocalcom | Vocalcom Hermes360 | Call Center | 2018 | n/a |
In 2018, Aigle Azur deployed Vocalcom Hermes360 in a Call Center implementation to centralize customer contact handling for reservations and customer service. The deployment used Vocalcom Hermes360 with Hermes.Net modules, explicitly implementing inbound voice, e-mail, and multichannel routing capabilities.
Configuration focused on omnichannel contact flows, queue management, and unified agent interaction records to support real-time routing and consistent case handoffs across channels. Functional modules implemented included Hermes.Net inbound routing, e-mail processing, and multichannel orchestration, complemented by standard Call Center capabilities such as automatic call distribution style queuing and agent desktop interaction management.
Operational scope covered the airline contact center and customer service teams, provisioned to support French operations and the carrier's commercial service functions. Governance emphasized workflow standardization for multichannel handling and a phased rollout across contact center teams to align processes with the new Vocalcom Hermes360 environment.
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Australian Credit and Finance | Banking and Financial Services | 100 | $10M | France | Vocalcom | Vocalcom Hermes360 | Call Center | 2017 | n/a |
In 2017, Australian Credit and Finance implemented Vocalcom Hermes360 as a Call Center application to support contact centre and sales functions. The Vocalcom Hermes360 deployment concentrated on streamlining inbound and outbound contact centre routing and call handling while centralizing call metadata inside Salesforce.
All call data is persisted on the Salesforce Lead object, creating a simple data model that makes call records visible to sales and support users. The Vocalcom team and local distributor Quality Connex configured Vocalcom Hermes360 and implemented custom workflows that automated a large portion of the contact handling process. Functional capabilities implemented include call logging on leads, outbound campaign dialing, inbound routing and workflow automation consistent with Call Center operations.
Operational coverage focused on the contact centre for both inbound and outbound activity, with governance centered on Salesforce object-level visibility and automated workflows to align agent processes with sales follow-up. The deployment was stabilized through collaboration with Vocalcom and Quality Connex after earlier attempts with other vendors, and the customer reported a streamlined contact centre and substantial process automation following the rollout.
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CSL BPO Services | Professional Services | 760 | $82M | Mauritius | Vocalcom | Vocalcom Hermes360 | Call Center | 2018 | n/a |
In 2018, CSL BPO Services implemented Vocalcom Hermes360 in a Call Center deployment. The rollout provisioned 300 agent seats and configured multi channel contact handling across inbound, predictive dialer, IVR, call back, chat, email, and SMS using Vocalcom Hermes360.
Configuration centered on combining predictive dialing for outbound campaigns with IVR and call back workflows for inbound traffic, standardizing routing and queue management to support customer service and sales functions. The deployment emphasized modular Call Center capabilities such as session orchestration, skill based routing, and channel blending, impacting contact center operations and workforce management across CSL BPO Services. Governance and rollout used phased seat activation and operational playbooks to align agent skills to campaign types.
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Digitex | Professional Services | 20 | $5M | Seychelles | Vocalcom | Vocalcom Hermes360 | Call Center | 2018 | n/a |
In 2018, Digitex implemented Vocalcom Hermes360 as its Call Center platform. The deployment for the Seychelles-based professional services firm with 20 employees was configured to support Incoming, Outgoing, IVR, and VoIP capabilities, and Vocalcom Hermes360 was used to centralize core contact handling for customer support and trading desk communications.
The implementation emphasizes telephony and contact workflow configuration, with VoIP telephony endpoints and IVR scripting used to automate call routing and self-service entry points, and incoming and outgoing call workflows configured to manage agent interactions. Functional modules implemented align with Call Center functional vocabulary, including automatic call distribution and agent queue management, and system administration and agent configuration were handled in-house rather than through an external integrator.
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Professional Services | 20000 | $45.7B | United Arab Emirates | Vocalcom | Vocalcom Hermes360 | Call Center | 2018 | n/a |
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Professional Services | 1200 | $210M | United Kingdom | Vocalcom | Vocalcom Hermes360 | Call Center | 2018 | n/a |
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Communications | 1000 | $90M | Canada | Vocalcom | Vocalcom Hermes360 | Call Center | 2017 | n/a |
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Media | 250 | $7M | France | Vocalcom | Vocalcom Hermes360 | Call Center | 2018 | n/a |
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Retail | 2000 | $261M | United Kingdom | Vocalcom | Vocalcom Hermes360 | Call Center | 2015 | n/a |
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Buyer Intent: Companies Evaluating Vocalcom Hermes360
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