List of Zoom Chat (ex Solvvy) Customers
Zoom Communications
55 Almaden Boulevard, 6th Floor,
San Jose, 95113, CA,
United States
San Jose, 95113, CA,
United States
1 888 799-9666
Professional Services
7438
$4.9B
Since 2010, our global team of researchers has been studying Zoom Chat (ex Solvvy) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoom Chat (ex Solvvy) for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoom Chat (ex Solvvy) for Chatbots and Conversational AI include: HelloFresh, a Germany based Retail organisation with 19595 employees and revenues of $7.61 billion, Twilio, a United States based Professional Services organisation with 5587 employees and revenues of $5.07 billion, iHeartRadio, a United States based Media organisation with 9588 employees and revenues of $3.56 billion, BILL, a United States based Professional Services organisation with 2364 employees and revenues of $1.65 billion, Remitly, a United States based Banking and Financial Services organisation with 2200 employees and revenues of $653.0 million and many others.
Contact us if you need a completed and verified list of companies using Zoom Chat (ex Solvvy), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zoom Chat (ex Solvvy) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ActiveHours, Inc | Banking and Financial Services | 230 | $50M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2019 | n/a |
In 2019, ActiveHours, Inc implemented Zoom Chat (ex Solvvy) from Zoom Video Communications as an on-site conversational assistant on its public website. Zoom Chat (ex Solvvy) was deployed to provide automated customer self-service, conversational FAQ resolution, and intent classification under the Chatbots and Conversational AI category. The deployment is visible on the company website and was scoped to customer-facing interactions rather than internal collaboration functions.
The implementation emphasized modular conversational capabilities, including knowledge base driven response delivery, guided troubleshooting flows, intent classification and entity extraction, and configurable escalation pathways to human agents. Configuration work focused on mapping high-frequency support intents into scripted dialogs and authoring answer content to live in the system’s knowledge repository. Ongoing tuning and training of conversational models were part of the initial setup to improve answer relevance.
Architecturally the solution was delivered as a cloud hosted SaaS chat widget embedded in the web experience, relying on client side snippet installation for front-end rendering and server side conversational processing for intent matching and response selection. Conversation logging and transcript capture were enabled to support iterative content curation and to feed operator workflows. The setup was oriented toward web channel coverage with the possibility to route complex sessions into existing live support workflows.
Governance was implemented through centralized content ownership by customer support and product teams, with defined processes for knowledge base updates, dialog versioning, and escalation handling. Rollout was organized around phased activation of intents and continuous refinement of conversation flows, with operational ownership retained by the customer experience organization.
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Adore Me | Retail | 350 | $45M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2011 | n/a |
In 2011, Adore Me implemented Zoom Chat (ex Solvvy), a Chatbots and Conversational AI application, on its website to support onsite customer engagement and self-service. The deployment used Zoom Video Communications technology to embed a web conversational assistant directly into the ecommerce storefront, linking the application to customer-facing touchpoints.
The implementation emphasized core chatbot capabilities, including knowledge base search, intent classification, guided self-service flows and automated FAQ resolution. Zoom Chat (ex Solvvy) was configured to handle routine transactional and support queries and to route or escalate complex issues to human agents through built-in escalation workflows.
Operational ownership resided with customer support and ecommerce teams, who were responsible for content curation, conversational response governance and iterative training based on conversation logs. Governance focused on maintaining the knowledge base, version control of conversational content and site-level rollout and tuning within the ecommerce domain.
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Aftershokz LLC | Retail | 100 | $21M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Aftershokz LLC implemented Zoom Chat (ex Solvvy) on its public website to provide automated customer interactions. The deployment is categorized under Chatbots and Conversational AI and is positioned to handle routine customer support and product discovery queries for the retail storefront.
Zoom Chat (ex Solvvy) was configured with knowledge base driven response flows, intent classification to route common questions, scripted escalation paths to human agents, and analytics instrumentation to monitor conversational performance. Configuration work emphasized curation of FAQ content and iterative training of the conversational model to improve answer relevance and fallback handling.
The implementation is embedded on the company website and scoped to online customer support and pre purchase assistance, aligning the Chatbots and Conversational AI capability with e commerce touchpoints. Operational ownership is described as centralized to customer support teams who manage content and routing rules, with ongoing updates to conversational transcripts and knowledge assets as part of normal support governance.
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Aura Frames | Retail | 10 | $1M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Aura Frames implemented Zoom Chat (ex Solvvy) under the Chatbots and Conversational AI category on its public e-commerce website. The deployment uses the Zoom Chat (ex Solvvy) cloud conversational widget embedded in site pages to provide guided self-service, FAQ automation, and conversational search for shoppers. The implementation is delivered as a SaaS vendor-hosted conversational layer, with front-end script integration and centralized configuration through the vendor console.
Functional scope targeted customer support and pre-sales inquiry triage, administered by Aura Frames product and customer support staff consistent with the company size. Integrations are limited to the website front-end as observed on the public site, and governance is organized around in-house content tuning, conversational workflow updates, and vendor-managed configuration controls. The arrangement positions Aura Frames, Zoom Chat (ex Solvvy), and Chatbots and Conversational AI to centralize customer-facing conversational experiences on the site.
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Avvo | Professional Services | 230 | $25M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2004 | n/a |
In 2004 Avvo implemented Zoom Chat (ex Solvvy) to provide an on-site conversational layer for customer-facing support and self-service. Zoom Chat (ex Solvvy) is deployed as a website-embedded conversational solution within the Chatbots and Conversational AI category, and the vendor implementation is explicitly noted as using Solvvy on their website. The deployment focuses on automating routine query handling, routing complex conversations to humans, and surfacing knowledge base answers through intent classification and dialogue management.
Configuration and functional modules include intent classification, knowledge base-driven answer retrieval, dialogue flow orchestration, conversational analytics, and escalation handoff to human agents. The solution is embedded as a web chat widget and configured for content governance, iterative training of conversational models, and monitoring of conversational performance for customer service teams. Operational ownership resides with customer support and site operations, aligning Zoom Chat (ex Solvvy) with Avvo customer support workflows in the Chatbots and Conversational AI category.
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Manufacturing | 12 | $2M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2019 | n/a |
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Retail | 100 | $50M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 2364 | $1.7B | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2011 | n/a |
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Retail | 100 | $137M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2019 | n/a |
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Retail | 100 | $10M | United States | Zoom Video Communications | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | 2019 | n/a |
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Showing 1 to 10 of 72 entries
Buyer Intent: Companies Evaluating Zoom Chat (ex Solvvy)
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Zoom Chat (ex Solvvy) Coverage
Zoom Chat (ex Solvvy) is a Chatbots and Conversational AI solution from Zoom Video Communications.
Companies worldwide use Zoom Chat (ex Solvvy), from small firms to large enterprises across 21+ industries.
Organizations such as HelloFresh, Twilio, iHeartRadio, BILL and Remitly are recorded users of
Zoom Chat (ex Solvvy) for Chatbots and Conversational AI.
Companies using Zoom Chat (ex Solvvy) are most concentrated in Retail, Professional Services and Media, with adoption spanning over 21 industries.
Companies using Zoom Chat (ex Solvvy) are most concentrated in Germany and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zoom Chat (ex Solvvy) across Americas, EMEA, and APAC.
Companies using Zoom Chat (ex Solvvy) range from small businesses with 0-100 employees - 40.28%, to mid-sized firms with 101-1,000 employees - 44.44%, large organizations with 1,001-10,000 employees - 13.89%, and global enterprises with 10,000+ employees - 1.39%.
Customers of Zoom Chat (ex Solvvy) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zoom Chat (ex Solvvy) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.