Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Fidelity International | Banking and Financial Services | 8800 | $4.8B | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2016 | n/a | ||
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Go-Centric | Professional Services | 1000 | $200M | United Kingdom | InVision Group | InVision injixo | Workforce Management | 2020 | n/a | In 2020 Go-Centric implemented InVision injixo as its Workforce Management solution to govern contact center scheduling and adherence for Covid-19 response operations in Scotland, United Kingdom. The deployment focused on centralizing agent rosters and enforcing schedules, with staff instructed to comply with the schedule as stated by InVision injixo to support high‑volume inbound and outbound call handling. Configuration emphasized core Workforce Management capabilities including roster management, shift scheduling and intraday adherence, alongside forecast-driven capacity planning and real-time adherence workflows typical of WFM platforms. InVision injixo was used to structure daily shifts, define escalation windows and provide the scheduling backbone for triage and vaccination support activities. Operational coverage included the contact center teams handling inbound vaccination enquiry support helplines and outbound Covid-19 related outreach, executing functions such as triage with disposition instructions, issuing vaccination certificates, rescheduling and booking first, second, booster and flu jab appointments, and escalating critical calls that required emergency dispatch. Staff collaboration and team meetings were part of the operational model, with agents exchanging information to resolve enquiries and meet task acceptance criteria. Governance and process controls were implemented to maintain Covid-19 standards of practice, policies and work procedures, and to ensure handling of citizens data in accordance with General Data Protection Regulation. Escalation protocols, daily task acceptance criteria and a staff engagement plan were embedded into operational governance to align workforce scheduling with frontline public health support duties. | |
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Professional Services | 2600 | $290M | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2017 | n/a |
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Insurance | 80 | $117M | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2012 | n/a |
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Retail | 4500 | $1.4B | United Kingdom | Netcall | Netcall Workforce Optimisation | Workforce Management | 2009 | n/a |
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Professional Services | 8000 | $930M | United Kingdom | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2014 | n/a |
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Non Profit | 251 | $38M | United Kingdom | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2014 | n/a |
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Utilities | 5287 | $8.5B | United Kingdom | Genesys | Genesys Workforce Management | Workforce Management | 2020 | n/a |
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Manufacturing | 2223 | $530M | United Kingdom | UKG | UKG Ready (ex Kronos Workforce Ready) | Workforce Management | 2016 | n/a |
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Banking and Financial Services | 1181 | $1.2B | United Kingdom | Dayforce | Ceridian Dayforce Workforce Management | Workforce Management | 2020 | n/a |
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