Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
A2Dominion Group	Non Profit	1000	$556M	United Kingdom	Nice Systems	NICE IEX Workforce Management	Workforce Management	2020	n/a	In 2020 A2Dominion Group implemented NICE IEX Workforce Management as a Workforce Management solution to centralize contact centre resource planning and performance analytics. The deployment focused on operationalizing forecasting calculation methods, staff shift pattern management, agent leave and absence scheduling, and shrinkage reporting to align staffing with service level requirements across customer contact channels. The implementation served Customer Experience and operations functions, with the contact centre and other client departments explicitly in scope for schedule adherence and real time resourcing adjustments. Configuration work for NICE IEX Workforce Management included forecast models, roster and schedule configuration, adherence and intraday exception handling, and KPI reporting aligned to resource and performance standards. Functional capabilities implemented were resource planning, capacity optimization, schedule adherence reporting, shrinkage calculation, and output of evidence used for recruitment and workforce recommendations. The deployment was integrated with Telephony and User Admin systems, CRM MS Dynamics, and Power BI for reporting and central insight, with staff developing competency in IEX WFM, telephony interfaces, user administration, CRM workflows, and Power BI dashboards. Governance and operating model changes accompanied the rollout, with the Resource and Performance Analyst role working alongside Team Managers, the Contact Centre Coordinator, and a central insight team to operationalize new workflows. The program included adherence reporting, real time exception processes for intraday adjustments, participation in operational projects, and support for business continuity and incident plans. Teams also engaged external suppliers and partners to identify enhancement opportunities and to ensure system usage delivered maximum resource capacity and productivity supporting customer experience and the achievement of KPI targets.
Arvato UK	Professional Services	1000	$150M	United Kingdom	Nice Systems	NICE IEX Workforce Management	Workforce Management	2021	n/a	In 2021, Arvato UK implemented NICE IEX Workforce Management. The deployment targeted Workforce Management use cases for client-facing Customer and Financial Services operations supporting Automotive, Retail and Public sector clients, with configuration tailored to a 1000-employee professional services environment. The NICE IEX Workforce Management implementation centered on forecasting and planning modules, capacity modelling, headcount planning workflows, and agent and KPI performance reporting. Forecasting workflows were configured to complement Excel based forecasting approaches used by the Senior Forecasting and Planning Specialist and to augment predictive scheduling capabilities. Capacity models and scenario planning were used to align headcount requirements with Recruitment, Training and Finance processes, and scheduling rules were configured to support agent performance measurement and KPI dashboards. Operational integration referenced predictive tools from Aspect and Nice WFM software as inputs to the forecasting and scheduling pipeline. Governance established cross functional sign off between Forecasting, Recruitment, Training and Finance for headcount plans and capacity assumptions, and operational reporting was structured to support both internal and client stakeholder presentations. The deployment emphasized standard Workforce Management workflows for forecasting, scheduling and performance reporting to support ongoing planning and operational decision making.
	Professional Services	1000	$150M	United Kingdom	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2021	n/a
	Professional Services	1000	$147M	United Kingdom	BigHand	BigHand Workflow Management	Task Management	2020	n/a
	Professional Services	1000	$232M	United Kingdom	Nice Systems	NICE IEX Workforce Management	Workforce Management	2018	n/a
	Professional Services	1000	$150M	Australia	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2012	n/a
	Healthcare	1000	$200M	Australia	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2021	n/a
	Construction and Real Estate	1000	$300M	United States	Procore Technologies, Inc.	Procore Workforce Planning	Workforce Management	2022	n/a
	Non Profit	1000	$150M	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2019	n/a
	Retail	1000	$250M	Australia	UKG	UKG Ready (ex Kronos Workforce Ready)	Workforce Management	2020	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

A2Dominion Group

Non Profit

1000

$556M

United Kingdom

Nice Systems

NICE IEX Workforce Management

Workforce Management

2020

n/a

In 2020 A2Dominion Group implemented NICE IEX Workforce Management as a Workforce Management solution to centralize contact centre resource planning and performance analytics. The deployment focused on operationalizing forecasting calculation methods, staff shift pattern management, agent leave and absence scheduling, and shrinkage reporting to align staffing with service level requirements across customer contact channels. The implementation served Customer Experience and operations functions, with the contact centre and other client departments explicitly in scope for schedule adherence and real time resourcing adjustments. Configuration work for NICE IEX Workforce Management included forecast models, roster and schedule configuration, adherence and intraday exception handling, and KPI reporting aligned to resource and performance standards. Functional capabilities implemented were resource planning, capacity optimization, schedule adherence reporting, shrinkage calculation, and output of evidence used for recruitment and workforce recommendations. The deployment was integrated with Telephony and User Admin systems, CRM MS Dynamics, and Power BI for reporting and central insight, with staff developing competency in IEX WFM, telephony interfaces, user administration, CRM workflows, and Power BI dashboards. Governance and operating model changes accompanied the rollout, with the Resource and Performance Analyst role working alongside Team Managers, the Contact Centre Coordinator, and a central insight team to operationalize new workflows. The program included adherence reporting, real time exception processes for intraday adjustments, participation in operational projects, and support for business continuity and incident plans. Teams also engaged external suppliers and partners to identify enhancement opportunities and to ensure system usage delivered maximum resource capacity and productivity supporting customer experience and the achievement of KPI targets.

Arvato UK

Professional Services

1000

$150M

United Kingdom

Nice Systems

NICE IEX Workforce Management

Workforce Management

2021

n/a

In 2021, Arvato UK implemented NICE IEX Workforce Management. The deployment targeted Workforce Management use cases for client-facing Customer and Financial Services operations supporting Automotive, Retail and Public sector clients, with configuration tailored to a 1000-employee professional services environment. The NICE IEX Workforce Management implementation centered on forecasting and planning modules, capacity modelling, headcount planning workflows, and agent and KPI performance reporting. Forecasting workflows were configured to complement Excel based forecasting approaches used by the Senior Forecasting and Planning Specialist and to augment predictive scheduling capabilities. Capacity models and scenario planning were used to align headcount requirements with Recruitment, Training and Finance processes, and scheduling rules were configured to support agent performance measurement and KPI dashboards. Operational integration referenced predictive tools from Aspect and Nice WFM software as inputs to the forecasting and scheduling pipeline. Governance established cross functional sign off between Forecasting, Recruitment, Training and Finance for headcount plans and capacity assumptions, and operational reporting was structured to support both internal and client stakeholder presentations. The deployment emphasized standard Workforce Management workflows for forecasting, scheduling and performance reporting to support ongoing planning and operational decision making.