Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Penguin Random House	Professional Services	100000	$5.3B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2005	n/a
Upmc	Healthcare	100000	$26.0B	United States	symplr	symplr API ShiftSelect	Workforce Scheduling	2015	n/a	In 2015, UPMC implemented symplr API ShiftSelect for Workforce Scheduling. The deployment established a global ShiftSelect scheduling capability with ongoing implementation and support, supporting approximately 18,000 current daily users as of 2021. The symplr API ShiftSelect implementation centers on core scheduling and roster management functionality, including shift assignment workflows, configurable scheduling rules, and SQL reporting solutions. Implementation work emphasized automation through extensive PowerShell scripting for file handling, Active Directory scripting for account and access provisioning, and backup process automation to maintain operational continuity. Data integration and transfer were a critical focus, with custom SQL database scripting and data import routines designed to handle an 18 gigabyte load every hour. The environment supports multiple custom system interfaces, explicitly integrating with Kronos, HR Direct, MSSQL import, and MySQL export, while ticketing and incident tracking were conducted through Cherwell. Operational governance incorporated Cherwell based ticketing for support workflows and documented procedures for scripted data loads and backups, with HIPAA awareness included in operational practice. Support and administration work included design and support of SQL reporting solutions to surface scheduling data for operational teams across UPMC global sites. The implementation delivered a high throughput data ingestion pattern and a fast custom SQL solution that the project notes indicate allowed cost saving. Ongoing support activities continued post initial deployment, maintaining symplr API ShiftSelect as the central Workforce Scheduling platform across UPMC.
	Transportation	100000	$8.7B	Denmark	ORTEC	ORTEC Workforce Scheduling	Workforce Scheduling	2014	n/a
	Healthcare	100000	$26.0B	United States	Genesys	Genesys Workforce Management	Workforce Management	2017	n/a
	Oil, Gas and Chemicals	100500	$189.2B	United Kingdom	UKG	UKG Workforce Central Scheduler (ex Kronos Workforce Scheduler)	Workforce Scheduling	2010	n/a
	Oil, Gas and Chemicals	100500	$189.2B	United Kingdom	Nice Systems	NICE IEX Workforce Management	Workforce Management	2016	n/a
	Retail	101000	$18.7B	United States	UKG	UKG Ready (ex Kronos Workforce Ready)	Workforce Management	2019	n/a
	Retail	101000	$18.7B	United States	Blue Yonder	Blue Yonder Warehouse Labor Management (ex JDA Warehouse Labor Management)	Workforce Management	2013	n/a
	Retail	101138	$22.4B	United Kingdom	Zebra Technologies	Zebra Reflexis WFM	Workforce Management	2018	n/a
	Banking and Financial Services	102218	$45.2B	Canada	Nice Systems	NICE Workforce Management	Workforce Management	2022	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Penguin Random House

Professional Services

100000

$5.3B

United States

UKG

UKG Workforce Central (ex Kronos Workforce Central)

Workforce Management

2005

n/a

Upmc

Healthcare

100000

$26.0B

United States

symplr

symplr API ShiftSelect

Workforce Scheduling

2015

n/a

In 2015, UPMC implemented symplr API ShiftSelect for Workforce Scheduling. The deployment established a global ShiftSelect scheduling capability with ongoing implementation and support, supporting approximately 18,000 current daily users as of 2021. The symplr API ShiftSelect implementation centers on core scheduling and roster management functionality, including shift assignment workflows, configurable scheduling rules, and SQL reporting solutions. Implementation work emphasized automation through extensive PowerShell scripting for file handling, Active Directory scripting for account and access provisioning, and backup process automation to maintain operational continuity. Data integration and transfer were a critical focus, with custom SQL database scripting and data import routines designed to handle an 18 gigabyte load every hour. The environment supports multiple custom system interfaces, explicitly integrating with Kronos, HR Direct, MSSQL import, and MySQL export, while ticketing and incident tracking were conducted through Cherwell. Operational governance incorporated Cherwell based ticketing for support workflows and documented procedures for scripted data loads and backups, with HIPAA awareness included in operational practice. Support and administration work included design and support of SQL reporting solutions to surface scheduling data for operational teams across UPMC global sites. The implementation delivered a high throughput data ingestion pattern and a fast custom SQL solution that the project notes indicate allowed cost saving. Ongoing support activities continued post initial deployment, maintaining symplr API ShiftSelect as the central Workforce Scheduling platform across UPMC.