Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Thames Water	Utilities	8000	$3.4B	United Kingdom	Verint Systems	Verint Workforce Management	Workforce Management	2019	Sabio
Optus	Communications	8000	$5.1B	Australia	In-House Applications	MyRamsay	Workforce Management	2021	n/a	In 2021, Optus implemented MyRamsay as its Workforce Management application, deploying the in-house MyRamsay solution alongside a broader initiative to build a SAP S/4 HANA powered digital core. The year marks the articulation of the MyRamsay deployment in the context of Optus committing to a digital core upgrade, which the company described as enabling seamless integration with cloud and peripheral products to enhance customer and operational experience. MyRamsay was configured to deliver core Workforce Management capabilities, including shift rostering and scheduling, time and attendance tracking, skills and certification management, and mobile workforce support for field operations. Configuration work emphasized standard workforce workflows, role-based access, compliance reporting, and operational scheduling automation typical of telco workforce scenarios. The deployment was positioned to operate alongside Optus’s planned SAP S/4 HANA foundation, with architecture materials indicating future scope for SAP CX, SAP Integrated Business Planning, and SAP Ariba in adjacent domains such as customer experience and supply chain planning. Optus’s slides also recorded evaluations of SAP blockchain applications and SAP IoT with augmented analytics for use cases such as device security and predictive maintenance for tower infrastructure, however no advancement of those evaluations was disclosed. Governance and rollout preparation for MyRamsay were part of initial scoping work that refined an engagement model with SAP and assembled an all-encompassing roadmap to provide a future-proof IT platform. The scoping emphasized orchestrating multiple SAP and cloud components into a unified roadmap, while aiming to preserve ongoing value from existing investments as the new foundation was defined.
	Healthcare	8000	$2.7B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2020	n/a
	Consumer Packaged Goods	8000	$8.7B	United States	Genesys	Genesys Workforce Management	Workforce Management	2019	n/a
	Consumer Packaged Goods	8000	$1.5B	United States	UKG	UKG iSeries Central Suite (ex Kronos iSeries Central Suite)	Workforce Management	2005	n/a
	Retail	8000	$3.9B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2023	n/a
	Manufacturing	8000	$2.6B	United States	WorkForce Software	WorkForce Suite	Workforce Management	2018	HRchitect
	Manufacturing	8000	$6.0B	United States	WorkForce Software	WorkForce EmpCenter	Workforce Management	2016	n/a
	Life Sciences	8000	$2.7B	Canada	Dayforce	Ceridian Dayforce Workforce Management	Workforce Management	2002	n/a
	Leisure and Hospitality	8000	$2.3B	Australia	UKG	UKG Virtual Roster	Workforce Management	2018	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Thames Water

Utilities

8000

$3.4B

United Kingdom

Verint Systems

Verint Workforce Management

Workforce Management

2019

Sabio

Optus

Communications

8000

$5.1B

Australia

In-House Applications

MyRamsay

Workforce Management

2021

n/a

In 2021, Optus implemented MyRamsay as its Workforce Management application, deploying the in-house MyRamsay solution alongside a broader initiative to build a SAP S/4 HANA powered digital core. The year marks the articulation of the MyRamsay deployment in the context of Optus committing to a digital core upgrade, which the company described as enabling seamless integration with cloud and peripheral products to enhance customer and operational experience. MyRamsay was configured to deliver core Workforce Management capabilities, including shift rostering and scheduling, time and attendance tracking, skills and certification management, and mobile workforce support for field operations. Configuration work emphasized standard workforce workflows, role-based access, compliance reporting, and operational scheduling automation typical of telco workforce scenarios. The deployment was positioned to operate alongside Optus’s planned SAP S/4 HANA foundation, with architecture materials indicating future scope for SAP CX, SAP Integrated Business Planning, and SAP Ariba in adjacent domains such as customer experience and supply chain planning. Optus’s slides also recorded evaluations of SAP blockchain applications and SAP IoT with augmented analytics for use cases such as device security and predictive maintenance for tower infrastructure, however no advancement of those evaluations was disclosed. Governance and rollout preparation for MyRamsay were part of initial scoping work that refined an engagement model with SAP and assembled an all-encompassing roadmap to provide a future-proof IT platform. The scoping emphasized orchestrating multiple SAP and cloud components into a unified roadmap, while aiming to preserve ongoing value from existing investments as the new foundation was defined.