Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Professional Services
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight |
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Kochartech | Professional Services | 3445 | $444M | India | Ameyo | Ameyo Voice Logger System | Call Center | 2017 | n/a |
In 2017 Kochartech implemented Ameyo Voice Logger System to support its Call Center operations. The deployment was targeted at contact center operations, providing recording and call event visibility to CISCO Clients, Supervisors and Administrators within Kochartech’s service organization in India.
The Ameyo Voice Logger System architecture used an AmeyoVoIP Logger that connected to work switches, mirroring media data from the CISCO switch to the Ameyo server. The Ameyo server was integrated with the CISCO Peripheral Gateway OPG of the ICM system to receive call events, enabling the server to maintain a centralized calls database and to control which interactions the Ameyo VoIP Logger recorded.
Functional capabilities implemented included passive voice logging across multiple channels and a 100% blind voice recording approach, with recorded media compressed to MP3 format on a periodic basis to conserve disk space. The solution exposed detailed call records through the web based Ameyo Client to CISCO Clients, Supervisors and Administrators, and included voice log archival clean up and management capabilities as part of operational maintenance.
Integrations are explicitly limited to CISCO switch media mirroring and the CISCO Peripheral Gateway OPG of the ICM for call event feeds, allowing call event driven recording control and unified call record management. Governance and operational workflows centered on role based access through the Ameyo Client for supervisory review and administrative archival tasks, and on storage management policies driven by MP3 compression and archival cleanup routines.
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Bigtree Entertainment | Professional Services | 300 | $30M | India | Ameyo | Ameyo Voice Logger System | Call Center | 2018 | n/a |
In 2018, Bigtree Entertainment implemented the Ameyo Voice Logger System as its Cloud Contact Center platform to address high-volume ticket booking and event inquiry workflows. The deployment was focused on automating frequently changing movie and event information and reducing direct agent-customer interaction to lower cost per transaction, with contact center operations and customer support as the primary business functions in scope.
The implementation centered on voice logging and quality monitoring capabilities inherent to the Ameyo Voice Logger System, including comprehensive call recording, call playback for coaching, and QA review workflows to reduce average call handling times. Configuration emphasized agent performance monitoring and process efficiencies, using recorded interactions to standardize scripts and accelerate resolution for ticket booking and other inquiries.
Operational coverage included Bigtree’s contact center and customer support teams, where recorded voice data was used to instrument quality assurance and coaching processes. Governance changes focused on formalizing call review cycles, QA scoring and agent coaching workflows so recorded sessions became the primary input for performance improvement and operational decision making.
As a result, Ameyo Voice Logger System supported enhanced Quality Monitoring and maximized agent performance and process efficiencies at Bigtree Entertainment, aligning the Cloud Contact Center implementation to the company’s need to minimize average handling times and streamline event information automation.
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Professional Services | 200 | $10M | Malaysia | Ameyo | Ameyo IVR System | Call Center | 2015 | n/a |
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Professional Services | 500 | $100M | Saudi Arabia | Ameyo | Ameyo Voice Logger System | Call Center | 2017 | n/a |
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Professional Services | 1500 | $200M | Philippines | Ameyo | Ameyo Voice Logger System | Call Center | 2016 | n/a |
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Professional Services | 400 | $45M | Philippines | Ameyo | Ameyo Fusion CX | Customer Support | 2017 | n/a |
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Professional Services | 550 | $100M | United States | CloudGenix | CloudGenix AppFabric | SD-WAN | 2018 | n/a |
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Professional Services | 300 | $50M | United States | CloudGenix | CloudGenix AppFabric | SD-WAN | 2018 | n/a |
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Professional Services | 50 | $10M | Australia | Aspect Software | Aspect Via | Call Center | 2018 | n/a |
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Professional Services | 18200 | $18.8B | United States | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2018 | n/a |
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