Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Utilities
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Centrica | Utilities | 22147 | $26.8B | United Kingdom | Intradiem | Intradiem Workforce Automation | Workforce Management | 2020 | n/a | In 2020, Centrica deployed Intradiem Workforce Automation to support Workforce Management for its contact centre agent operations. The deployment centralized real-time communications, automated schedule updates, and targeted coaching and wellbeing interventions across the United Kingdom, enabling a rapid shift to remote work for more than 7,000 agents during the pandemic. Intradiem Workforce Automation was configured to deliver automated schedule adjustments, real-time messaging to agents, and in flow coaching to increase training throughput, producing a stated 20% increase in training delivery. The implementation extended Workforce Management capabilities to remote agent supervision, adherence monitoring, and wellbeing outreach, aligning contact centre workflows with automated communication and schedule orchestration to preserve operational continuity and improve agent engagement. | |
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Centrica | Utilities | 22147 | $26.8B | United Kingdom | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2010 | n/a | ||
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Utilities | 22147 | $26.8B | United Kingdom | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2020 | n/a |
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Utilities | 22147 | $26.8B | United Kingdom | Verint Systems | Verint Intelligent Call Recording | Call Tracking and Recording | 2011 | n/a |
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Utilities | 22147 | $26.8B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | 2011 | n/a |
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Utilities | 22147 | $26.8B | United Kingdom | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2011 | n/a |
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Utilities | 22147 | $26.8B | United Kingdom | SAP | SAP Ariba Supplier Management | Supplier Relationship Management | 2017 | n/a |
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Utilities | 22147 | $26.8B | United Kingdom | SAP | SAP Business Planning and Consolidation | EPM | 2017 | n/a |
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Utilities | 22147 | $26.8B | United Kingdom | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2021 | n/a |
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Utilities | 22147 | $26.8B | United Kingdom | HCL Technologies | HCL Unica Campaign (formerly IBM Unica Campaign) | Marketing Automation | 2019 | n/a |
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