Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Stripe	Professional Services	8500	$5.1B	United States	Assembled	Assembled	Workforce Management	2020	n/a	In 2020 Stripe implemented Assembled to orchestrate workforce management for its global support organisation, covering 13 offices and more than 50 specializations. Stripe Assembled support operations, providing end-to-end staffing visibility and faster operational response across its customer support footprint. The Assembled deployment was configured for core workforce management workflows including schedule planning, automated shift allocation, real-time schedule adherence tracking and staffing plan orchestration, aligning Assembled with standard WFM functional terminology. Configuration emphasized roster automation and reduced manual scheduling effort while supporting multi-skill schedules for over 50 specializations. The WFM implementation integrated with Salesforce Service Cloud to align agent schedules with case queues and routing, enabling operational coordination between scheduling and service delivery systems. Integration scope was focused on support operations across all offices and specialties, linking Assembled scheduling data with service workload and routing signals. Governance centralized through a lean WFM team that managed rollout and ongoing schedule policies, with process changes to scheduling and adherence monitoring embedded into support operations. Outcomes reported from the deployment include approximately 33 percent improvement in schedule adherence, reduced manual scheduling effort, and keeping the WFM team lean with hiring savings above 20 percent.
Carestream Dental	Professional Services	1500	$280M	United States	Genesys	Genesys Workforce Optimisation Solutions	Workforce Management,Employee Engagement	2020	Emite	In 2020, Carestream Dental implemented Genesys Workforce Optimisation Solutions, deploying Genesys Cloud Workforce Engagement Management to consolidate global support teams and improve contact center workforce operations. The implementation targeted Workforce Management,Employee Engagement within customer support and contact center functions, concentrating on schedule adherence and response time improvements in the United States. Carestream Dental is a 1,500 employee professional services company, and the project centralized workforce planning and employee engagement tooling across its support organization. The deployment configured core Workforce Engagement Management capabilities typical of the category, including workforce forecasting, automated schedule creation, adherence monitoring, and employee engagement analytics. Genesys Workforce Optimisation Solutions was configured to deliver real-time adherence dashboards, agent scorecards, and scheduling automation to align staffing to contact volumes and reduce time to answer. The implementation emphasized orchestration of shift assignments, adherence alerts, and performance analytics to tighten operational discipline in contact center scheduling. Integration work focused on connecting the WEM solution to the contact center routing environment and the companys CRM systems to surface queue metrics and customer context for staffing and performance analysis. Operational coverage combined a global consolidation objective with measurement and phased rollout concentrated on United States support centers, aligning workforce management processes with contact center and customer service teams. The solution supported both operational scheduling and employee engagement workflows across support sites. Emite served as the system integrator for the rollout and established governance for workforce policies, schedule approval workflows, and phased cutover procedures. Outcomes reported in the vendor case study included 15% faster response times, 10% better schedule adherence and a six-point NPS uplift in the United States, linking the Genesys Workforce Optimisation Solutions deployment to measurable service and engagement results.
	Communications	200	$50M	United States	Genesys	Genesys Workforce Optimisation Solutions	Workforce Management,Employee Engagement	2020	n/a
	Professional Services	50000	$1.8B	France	Calabrio	Calabrio WFM Mytime Self-Service	Workforce Management,Employee Self Service	2020	n/a
	Professional Services	60	$7M	United States	Leapsome	Leapsome People Enablement Platform	Workforce Management	2020	n/a
	Healthcare	200	$16M	Australia	Energesse	Energesse PMme	Workforce Management	2020	n/a
	Retail	5000	$400M	United Kingdom	Rotageek	Rotageek Workforce Management	Workforce Management	2020	n/a
	Distribution	17000	$3.7B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2020	n/a
	Education	8300	$2.2B	Australia	Skedulo	Skedulo Workforce Management	Workforce Management	2020	n/a
	Leisure and Hospitality	100	$10M	Australia	ReadyTech	Ready Workforce	Workforce Management	2020	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Stripe

Professional Services

8500

$5.1B

United States

Assembled

Workforce Management

2020

n/a

In 2020 Stripe implemented Assembled to orchestrate workforce management for its global support organisation, covering 13 offices and more than 50 specializations. Stripe Assembled support operations, providing end-to-end staffing visibility and faster operational response across its customer support footprint. The Assembled deployment was configured for core workforce management workflows including schedule planning, automated shift allocation, real-time schedule adherence tracking and staffing plan orchestration, aligning Assembled with standard WFM functional terminology. Configuration emphasized roster automation and reduced manual scheduling effort while supporting multi-skill schedules for over 50 specializations. The WFM implementation integrated with Salesforce Service Cloud to align agent schedules with case queues and routing, enabling operational coordination between scheduling and service delivery systems. Integration scope was focused on support operations across all offices and specialties, linking Assembled scheduling data with service workload and routing signals. Governance centralized through a lean WFM team that managed rollout and ongoing schedule policies, with process changes to scheduling and adherence monitoring embedded into support operations. Outcomes reported from the deployment include approximately 33 percent improvement in schedule adherence, reduced manual scheduling effort, and keeping the WFM team lean with hiring savings above 20 percent.

Carestream Dental

Professional Services

1500

$280M

United States

Genesys

Genesys Workforce Optimisation Solutions

Workforce Management,Employee Engagement

2020

Emite

In 2020, Carestream Dental implemented Genesys Workforce Optimisation Solutions, deploying Genesys Cloud Workforce Engagement Management to consolidate global support teams and improve contact center workforce operations. The implementation targeted Workforce Management,Employee Engagement within customer support and contact center functions, concentrating on schedule adherence and response time improvements in the United States. Carestream Dental is a 1,500 employee professional services company, and the project centralized workforce planning and employee engagement tooling across its support organization. The deployment configured core Workforce Engagement Management capabilities typical of the category, including workforce forecasting, automated schedule creation, adherence monitoring, and employee engagement analytics. Genesys Workforce Optimisation Solutions was configured to deliver real-time adherence dashboards, agent scorecards, and scheduling automation to align staffing to contact volumes and reduce time to answer. The implementation emphasized orchestration of shift assignments, adherence alerts, and performance analytics to tighten operational discipline in contact center scheduling. Integration work focused on connecting the WEM solution to the contact center routing environment and the companys CRM systems to surface queue metrics and customer context for staffing and performance analysis. Operational coverage combined a global consolidation objective with measurement and phased rollout concentrated on United States support centers, aligning workforce management processes with contact center and customer service teams. The solution supported both operational scheduling and employee engagement workflows across support sites. Emite served as the system integrator for the rollout and established governance for workforce policies, schedule approval workflows, and phased cutover procedures. Outcomes reported in the vendor case study included 15% faster response times, 10% better schedule adherence and a six-point NPS uplift in the United States, linking the Genesys Workforce Optimisation Solutions deployment to measurable service and engagement results.