List of SAP S/4HANA CR&B Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6 2277-47474
Professional Services
110650
$42.3B
Since 2010, our global team of researchers has been studying SAP S/4HANA CR&B customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP S/4HANA CR&B for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP S/4HANA CR&B for Utilities Customer Care and Billing include: NextEra Energy, a United States based Utilities organisation with 16800 employees and revenues of $24.75 billion, Dominion Energy, a United States based Utilities organisation with 14700 employees and revenues of $14.46 billion, AES Corporation, a United States based Utilities organisation with 9600 employees and revenues of $12.67 billion, DTE Energy, a United States based Utilities organisation with 4700 employees and revenues of $12.46 billion, AES Eletropaulo, a Brazil based Utilities organisation with 7355 employees and revenues of $6.31 billion and many others.
Contact us if you need a completed and verified list of companies using SAP S/4HANA CR&B, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The SAP S/4HANA CR&B customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AES Corporation | Utilities | 9600 | $12.7B | United States | SAP | SAP S/4HANA CR&B | Utilities Customer Care and Billing | 2020 | n/a |
In 2020 AES Corporation implemented SAP S/4HANA CR&B as the core platform for its Utilities Customer Care and Billing capabilities across its United States operations. The engagement centered on embedding SAP S/4HANA CR&B Customer Service functionality to support digital customer processes for the US utilities business, with operational focal points in Indianapolis and Dayton.
The implementation emphasized SAP IS-U Customer Service configurations within SAP S/4HANA CR&B, covering Customer Service module configuration, business process design, BPD development, functional specification preparation, and master data, profiles and formulae configuration. The program included Customer Relationship Management capabilities and SAP Embedded CRM aligned workflows, and required practitioners with CRM and Meter to Cash domain knowledge to configure customer accounts, service orders and billing touchpoints consistent with Utilities Customer Care and Billing requirements.
Integrations were scoped to connect Customer Service to broader customer engagement channels, specifically Call Center platforms and customer self service applications, with the role owner responsible for managing those integrations and coordinating with CRM environments. The implementation narrative explicitly called for experience interfacing SAP Customer Service with Call Center and Self Service channels, and recognition of Salesforce Service Cloud as a complementary certification for integration and support scenarios.
Governance and operational ownership rested with a Digital Customer Service Owner who drove product vision through requirements, design, delivery and continuous improvement for SAP S/4HANA CR&B Customer Service. Governance practices prioritized implementing business requirements through standard configuration rather than custom development, included roadmap creation and cross functional partnership across Customer Service and Call Center departments, and mandated root cause analysis, error resolution, standard support models and end user training to sustain Utilities Customer Care and Billing operations.
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AES Eletropaulo | Utilities | 7355 | $6.3B | Brazil | SAP | SAP S/4HANA CR&B | Utilities Customer Care and Billing | 2020 | n/a |
In 2020, AES Eletropaulo implemented SAP S/4HANA CR&B to address Utilities Customer Care and Billing capabilities across its Brazilian distribution operations. The rollout was executed as part of Enel Group programs including the Project E4E global ERP rollout, and it followed a cloud migration effort that included consolidation from SAP ECC with IS-U and CCS into a cloud based SAP S/4HANA CR&B architecture.
Configuration focused on utilities customer care and billing functional modules, including customer master and account management, billing engine and convergent billing processes, invoicing and payment processing, and meter to cash workflows with integrated billing runs and dispute management. The SAP S/4HANA CR&B implementation applied industry aligned utilities billing workflows and integration patterns typical of the Utilities Customer Care and Billing category.
Integrations were executed with Enel Group contact center initiatives and CRM tooling, reflecting parallel projects that connected the SAP billing solution with cloud based CCaaS contact center solutions and Salesforce based customer engagement in deployed sites. The technical footprint included cloud hosting and local datacenter workstreams driven by a coordinated HQ IT migration and new operations center provisioning, and the program incorporated Transitional Service Agreement definitions to support carve out and operational continuity.
Governance and rollout were led from the Enel Brazil Global Digital Solutions office, with the CDIO directing IT governance uplift and program level coordination reporting into Global Digital Solutions LATAM and the CEO of Enel Brasil. The program was executed alongside broader HR and payroll rollouts and included PMO led process consolidation to align billing, customer care, and ERP processes across the distribution entities.
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Brunata-Metrona | Professional Services | 750 | $100M | Germany | SAP | SAP S/4HANA CR&B | Utilities Customer Care and Billing | 2020 | n/a |
In 2020 Brunata-Metrona implemented SAP S/4HANA CR&B as its core customer care and billing application to support Utilities Customer Care and Billing workflows. The implementation positioned SAP S/4HANA CR&B as the primary enterprise application for customer billing and relationship management across the company’s service and finance functions.
The deployment architecture combined IBM infrastructure and a broad SAP stack, with solution components including IBM AIX, IBM Db2, IBM PowerVM, IBM PowerHA SystemMirror for AIX, IBM Power System E950, and IBM Software Maintenance alongside SAP Billing, SAP ERP, and SAP for Utilities. The SAP landscape incorporated SAP Business Warehouse, SAP BusinessObjects Business Intelligence, SAP Lumira, and SAPUI5 for reporting and user interface needs, with SAP Solution Manager used for lifecycle management and operational monitoring.
Functional modules implemented alongside SAP S/4HANA CR&B included SAP Billing, SAP Invoicing and Contract Accounting, SAP Customer Relationship Management, SAP Customer Service Management, SAP Mobile Asset Management, SAP Multiresource Scheduling, SAP ERP Financials, and SAP Human Capital Management with SAP SuccessFactors Recruiting. These modules delivered integrated capabilities for billing and invoicing, customer service case management, field service and asset management, workforce and recruiting functions, and financial accounting.
Operational coverage focused on service operations, billing and finance, customer service teams, and HR administration, with SAP Business Workflow orchestrating process flows and approvals across those domains. The combined IBM and SAP architecture established the technical foundation for analytics, reporting, and UI modernization while SAP Solution Manager and IBM software maintenance provided application governance and operational support.
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City of Kitchener, Ontario | Government | 3500 | $1.0B | Canada | SAP | SAP S/4HANA CR&B | Utilities Customer Care and Billing | 2016 | Capgemini |
In 2016, the City of Kitchener implemented SAP S/4HANA CR&B to deliver a municipal customer relationship and billing platform for utilities. The deployment is a municipal-level adoption of SAP S/4HANA CR&B within the Utilities Customer Care and Billing category, with the production go-live on April 4, 2016 and project close on May 6, 2016.
The implementation configured core customer relationship and billing capabilities consistent with the Utilities Customer Care and Billing category, including customer account management, billing and invoicing processes, and electronic billing enablement. SAP S/4HANA CR&B was positioned to handle both utility and tax billing workflows, and the vendor platform was used to centralize customer-facing billing operations.
The project replaced the prior CIS Utility Billing system, including data migration and transactional conversion into SAP S/4HANA CR&B, and included a follow-on customer-facing Tax and Utility e-Billing portal scheduled for availability in October 2016. Capgemini served as the system integrator for the deployment, coordinating cutover activities and the phased rollout of the portal and support services.
Governance and operational coverage were managed at the municipal utilities and tax service level, with an extended SAP support period that concluded in February 2017. The new SAP Customer Relationship and Billing system successfully launched on April 4, 2016, and the project formally closed on May 6, 2016, marking the completion of the City of Kitchener SAP S/4HANA CR&B implementation in the Utilities Customer Care and Billing domain.
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Dominion Energy | Utilities | 14700 | $14.5B | United States | SAP | SAP S/4HANA CR&B | Utilities Customer Care and Billing | 2019 | Accenture |
In 2019 Dominion Energy implemented SAP S/4HANA CR&B as the core of a Utilities Customer Care and Billing modernization to unify customer service, billing, and meter data management. The SAP S/4HANA CR&B deployment was delivered in partnership with Accenture and hosted on Microsoft Azure, forming the foundation for a cloud hosted customer information system and digital channel stack.
The implementation combined SAP S/4HANA for Utilities with SAP C4C and the SAP Self Service Accelerator for Utilities by SEW, alongside Siemens Advanta EnergyIP for Meter Data Management. Functional capabilities implemented included a full customer information system, digital self service portals and mobile applications, billing and invoicing processing, meter data ingestion for smart meters, and a Customer 360 consolidation of interactions and account data.
The architecture incorporated a Java 2 Connector implementation at scale and SAP Application Programming Interface Management for integration enablement, supporting a simultaneous CIS and MDM cutover within a four day window. Identity and access controls were embedded across channels using SAP Customer Data Cloud for digital authentication and identity access governance for SAP C4C user provisioning, while Business Process Change Analyzer in SAP Solution Manager was used for impact analysis and change control.
Rollout and governance covered program level coordination between Dominion Energy, Accenture and SAP Customer Success teams, with Accenture providing staff backfill during training, surge support through go live, and ongoing application management and infrastructure services. The program included formal training and reskilling for more than 2,000 users and the establishment of change control and identity provisioning processes to support operational adoption.
The implementation produced several first of its kind industry achievements and measurable operational outcomes reported in the initial production period, including 99.99 percent of 7.4 million payments processed correctly and 99.16 percent of 9.3 million invoices printed within the first 100 days. Digital engagement scaled rapidly, reporting about 1.2 million active mobile users and over seven million monthly transactions, while eight high touch customer journeys addressed more than 70 percent of customer requests, illustrating the system level impacts on customer service and billing operations.
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Utilities | 4700 | $12.5B | United States | SAP | SAP S/4HANA CR&B | Utilities Customer Care and Billing | 2014 | n/a |
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Utilities | 350 | $60M | Switzerland | SAP | SAP S/4HANA CR&B | Utilities Customer Care and Billing | 2021 | n/a |
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Utilities | 3258 | $2.1B | United States | SAP | SAP S/4HANA CR&B | Utilities Customer Care and Billing | 2020 | n/a |
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Utilities | 16800 | $24.8B | United States | SAP | SAP S/4HANA CR&B | Utilities Customer Care and Billing | 2022 | n/a |
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Utilities | 300 | $250M | Germany | SAP | SAP S/4HANA CR&B | Utilities Customer Care and Billing | 2008 | n/a |
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Buyer Intent: Companies Evaluating SAP S/4HANA CR&B
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP S/4HANA CR&B. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP S/4HANA CR&B for Utilities Customer Care and Billing include:
- Warehouse Storage Solutions United Kingdom, a United Kingdom based Distribution organization with 10 Employees
- Autyfamily, a United States based Professional Services company with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Warehouse Storage Solutions United Kingdom | Distribution | 10 | $1M | United Kingdom | 2026-03-03 |
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Autyfamily | Professional Services | 25 | $2M | United States | 2026-02-25 |
FAQ - APPS RUN THE WORLD SAP S/4HANA CR&B Coverage
SAP S/4HANA CR&B is a Utilities Customer Care and Billing solution from SAP.
Companies worldwide use SAP S/4HANA CR&B, from small firms to large enterprises across 21+ industries.
Organizations such as NextEra Energy, Dominion Energy, AES Corporation, DTE Energy and AES Eletropaulo are recorded users of
SAP S/4HANA CR&B for Utilities Customer Care and Billing.
Companies using SAP S/4HANA CR&B are most concentrated in Utilities, with adoption spanning over 21 industries.
Companies using SAP S/4HANA CR&B are most concentrated in United States and Brazil, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP S/4HANA CR&B across Americas, EMEA, and APAC.
Companies using SAP S/4HANA CR&B range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 38.46%, large organizations with 1,001-10,000 employees - 46.15%, and global enterprises with 10,000+ employees - 15.38%.
Customers of SAP S/4HANA CR&B include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP S/4HANA CR&B customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.