Marriott International selects ServiceNow ITSM for IT Service Management
In 2021, Marriott International, a Singapore based Leisure and Hospitality organization with 700 employees and revenues of $550M selected ServiceNow ITSM for IT Service Management while displacing Legacy, and integrating with the existing systems being used.
| Customer | Vendor | Old Product | New Product | Category | Market | Users | VAR/SI | When | Live | Marriott International | ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | n/a | 2021 | 2021 |
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FAQ - Marriott International selects ServiceNow ITSM for (IT Service Management)
In 2021, Marriott International selected ServiceNow ITSM for IT Service Management to modernize their ITSM operations and improve scalability, visibility, and control.
The ServiceNow ITSM deployment replaces Legacy and integrates with existing systems to streamline processes, reporting, and compliance across ITSM.
Marriott International is a Leisure and Hospitality organization in Singapore, with approximately 700 employees and $550M in annual revenue.
Marriott International has initiated the ServiceNow ITSM implementation with an expected go-live in 2021, supporting its modernization of IT Service Management processes.
Marriott International has not disclosed the SI for the ServiceNow ITSM implementation.
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