List of Help Scout Customers
Help Scout
100 City Hall Square Suite 510,
Boston, 2108, MA,
United States
Boston, 2108, MA,
United States
1 508-319-9471
Professional Services
200
$20M
Since 2010, our global team of researchers has been studying Help Scout customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Help Scout for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Help Scout for Customer Support include: Michelin, a France based Manufacturing organisation with 129832 employees and revenues of $29.81 billion, Philipp Horz, a Germany based Oil, Gas and Chemicals organisation with 60000 employees and revenues of $27.00 billion, Michelin Group, a France based Automotive organisation with 125000 employees and revenues of $18.90 billion, Nordstrom, a United States based Retail organisation with 55000 employees and revenues of $14.69 billion, Henry Schein, a United States based Life Sciences organisation with 25000 employees and revenues of $12.34 billion and many others.
Contact us if you need a completed and verified list of companies using Help Scout, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Help Scout customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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01 Exchange | Professional Services | 10 | $2M | Singapore | Help Scout | Help Scout | Customer Support | 2022 | n/a |
In 2022, 01 Exchange implemented Help Scout as its customer support platform, deploying Help Scout on its website. The Singapore professional services firm uses Help Scout in the Customer Support role to capture client inquiries directly from the public site and centralize correspondence into a single support workflow. Implementation emphasizes web-facing support capture and centralized inbox management appropriate for a 10 person organization.
Configuration centered on typical Customer Support modules within Help Scout, including shared conversations inboxes, an on-site support widget for immediate client contact, and a document knowledge base for self-service. Help Scout was provisioned with role based access controls and a single administrator to manage mailboxes, response templates, tagging and lightweight workflows to align with the firms operational scale. Rollout comprised site instrumentation and agent configuration, enabling the core services team to manage client-facing requests through the Help Scout Customer Support environment.
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100Hires | Professional Services | 10 | $1M | United States | Help Scout | Help Scout | Customer Support | 2020 | n/a |
In 2020, 100Hires implemented Help Scout as its Customer Support application on its public website. The implementation embeds the Help Scout web support experience to capture email and website inquiries and route them into a centralized conversational inbox. Help Scout is positioned as the primary Customer Support touchpoint for external users of 100Hires.com.
Configuration and modules reflect small team operations, leveraging shared mailboxes, conversation tagging, saved replies, and basic automation to triage and assign inquiries. Operational scope focuses on customer facing support and presales inquiry handling, with the support team operating primarily from the website channel. Governance established a single support mailbox, defined response workflows, and role based responsibility to ensure consistent handling of site originated conversations.
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15Five Inc | Professional Services | 440 | $70M | United States | Help Scout | Help Scout | Customer Support | 2014 | n/a |
In 2014, 15Five Inc implemented Help Scout for Customer Support to manage customer inquiries originating from the company website. The deployment concentrated on embedding Help Scout into web contact flows and routing inbound website messages and email contacts into a centralized support interface, aligning the site channel with core customer service operations. Help Scout is used to support customer-facing teams and consolidate web-originating inquiries into a unified Customer Support workflow.
Configuration emphasized shared inbox capabilities and ticketing style workflow management common to Customer Support applications, including assignment, tagging, and status management to coordinate responses across support staff. The implementation used Help Scout's website embedding to surface help resources and capture visitor inquiries directly from the site, and those inbound flows were directed into internal routing and escalation practices. Governance focused on operationalizing web to support processes and establishing response workflows and role-based responsibilities for support agents.
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21CT Research | Professional Services | 10 | $2M | Thailand | Help Scout | Help Scout | Customer Support | 2023 | n/a |
In 2023, 21CT Research implemented Help Scout as its Customer Support platform. The deployment uses Help Scout as a cloud hosted SaaS instance and is embedded on the company website to capture and route visitor inquiries. The implementation is oriented toward web based ticket capture and centralized conversation handling to support client services workflows.
Help Scout is configured to centralize email and web conversations into a shared inbox with conversation assignment, threaded customer histories, and basic reporting to support day to day case handling. Operational scope is the small customer facing team at 21CT Research, with administration maintained through a primary administrator account and lightweight routing rules that assign incoming web inquiries to owners. The configuration also exposes self service knowledge content to website visitors while maintaining continuity between web and email support channels.
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24 Hour Flex | Professional Services | 35 | $1M | United States | Help Scout | Help Scout | Customer Support | 2022 | n/a |
In 2022, 24 Hour Flex deployed Help Scout to provide Customer Support directly via its website. The small professional services firm with 35 employees implemented Help Scout as the front door for customer inquiries and client communication coming from web contact forms and embedded support flows.
Help Scout was configured as a SaaS, web-hosted service to centralize inquiries into shared inbox workflows, leveraging ticketing, automated routing rules, response templates, and a lightweight knowledge base to surface self-service content. Configuration emphasized shared inbox management, canned replies, tagging, and assignment rules to align with the organization’s lean support staffing model.
Operational coverage focused on customer service and operations staff, with agents handling inbound website messages and coordinating follow up across client delivery teams. The implementation used an embedded website support widget and form handlers to create a continuous path from site contact to agent thread within Help Scout.
Governance established standard response templates, ownership rules for message threads, and a lightweight escalation workflow to ensure consistent handling of client inquiries. Administrative controls and support ownership were assigned to designated support leads, and the rollout was scoped to the company’s United States operations.
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Professional Services | 10 | $1M | Indonesia | Help Scout | Help Scout | Customer Support | 2016 | n/a |
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Professional Services | 10 | $1M | United States | Help Scout | Help Scout | Customer Support | 2015 | n/a |
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Retail | 10 | $1M | United States | Help Scout | Help Scout | Customer Support | 2021 | n/a |
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Professional Services | 10 | $2M | Malaysia | Help Scout | Help Scout | Customer Support | 2014 | n/a |
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Professional Services | 15 | $2M | United States | Help Scout | Help Scout | Customer Support | 2014 | n/a |
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Showing 1 to 10 of 2452 entries
Buyer Intent: Companies Evaluating Help Scout
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Help Scout. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Help Scout for Customer Support include:
- MovieStarPlanet, a Denmark based Media organization with 38 Employees
- Chill Subs, a United States based Media company with 10 Employees
- TanChes Global Management, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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MovieStarPlanet | Media | 38 | $5M | Denmark | 2026-03-19 |
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Chill Subs | Media | 10 | $1M | United States | 2026-01-06 |
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TanChes Global Management | Professional Services | 10 | $1M | United States | 2025-08-13 |
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Professional Services | 10 | $1M | United States | 2024-12-31 |
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Professional Services | 120 | $10M | India | 2024-12-18 |
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Professional Services | 10 | $1M | United States | 2024-12-05 |
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Education | 1700 | $122M | United States | 2024-11-05 |
FAQ - APPS RUN THE WORLD Help Scout Coverage
Help Scout is a Customer Support solution from Help Scout.
Companies worldwide use Help Scout, from small firms to large enterprises across 21+ industries.
Organizations such as Michelin, Philipp Horz, Michelin Group, Nordstrom and Henry Schein are recorded users of
Help Scout for Customer Support.
Companies using Help Scout are most concentrated in Manufacturing, Oil, Gas and Chemicals and Automotive, with adoption spanning over 21 industries.
Companies using Help Scout are most concentrated in France, Germany and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Help Scout across Americas, EMEA, and APAC.
Companies using Help Scout range from small businesses with 0-100 employees - 79.85%, to mid-sized firms with 101-1,000 employees - 17.09%, large organizations with 1,001-10,000 employees - 2.57%, and global enterprises with 10,000+ employees - 0.49%.
Customers of Help Scout include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Help Scout customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.