Acorel
Orteliuslaan 1000,
Utrecht, 3528 BD,
Netherlands
Utrecht, 3528 BD,
Netherlands
31 30 442-0008
Professional Services
Acorel
List of Software Implementations where Acorel is Reseller or System Integrator
Acorel, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Acorel collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Acorel is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Acorel | SAP | SAP CRM | CRM | CRM |
| Acorel | SAP | SAP Mobile Platform | Apps Development | PaaS |
| Acorel | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | CRM |
| Acorel | SAP | SAP Service Cloud | Customer Support | CRM |
| Acorel | SAP | SAP Cloud for Customer | Sales Automation | CRM |
List of Software Implementations where Acorel is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Alliander | Utilities | 5991 | $2.3B | Netherlands | SAP | SAP CRM | CRM | 2014 |
In 2014, Alliander implemented SAP CRM to streamline its debt collection process, aligning the project with the companys broader CRM objectives in the utilities sector. The SAP CRM deployment targeted the Collections function within Alliander, a Dutch network company serving approximately 3.3 million customers, and was scoped to deliver better overview, more efficiency, and a lower workload for collection specialists.
Alliander configured SAP CRM to handle customer inquiries and complaints through the Expertise Center Collection ECI, while maintaining operational linkages to SAP IS-U billing and a separate credit management tool that produced reports from Data Square. SAP CRM was used to consolidate case handling and collection workflows, bringing CRM case management and credit decisioning signals into a single application context to reduce process fragmentation and improve agent visibility.
Acorel acted as the implementation partner, and the project benefitted from close cooperation between IT and business stakeholders, which enabled the rollout to finish one month earlier than planned. The implementation emphasized functional modules typical of CRM use in utilities, including case management, collections workflow orchestration, dispute handling, and customer contact logging, configured to match Allianders collection rules and operational cadence.
Governance changes included centralizing collection operations within the ECI and establishing joint IT business steering that reduced reliance on best effort external support for the credit management tool. The result stated by Alliander was improved efficiency, a better overview for employees, and a lower workload for collection teams, without claims of quantified financial impact.
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Damen Shipyards Gorinchem B.V. | Manufacturing | 10500 | $2.5B | Netherlands | SAP | SAP Mobile Platform | Apps Development | 2009 |
In 2009 Damen Shipyards Gorinchem B.V. implemented SAP Mobile Platform to deliver an Apps Development solution that provides CRM information to its global sales organization. The initiative targeted the sales business function, enabling sellers to carry CRM data on iPad devices while supporting both real-time access and full offline operation in low connectivity regions such as Africa and South America.
The implementation used SAP Mobile Platform to orchestrate core Apps Development capabilities including local data store and caching, offline synchronization and conflict resolution logic, and a mobile-optimized user interface for iPad. Configuration focused on making CRM content available for read and write workflows when disconnected, and on synchronizing deltas back to the central system when connectivity was restored.
Integration work bridged the CRM system that required Citrix access and the SAP Mobile Platform, exposing CRM content through an intermediate access layer so the mobile client could operate online and offline. Operational scope was the global sales force, with the app used in field sales scenarios across multiple continents, and the deployment emphasized device-level data management and sync orchestration rather than changes to the central CRM.
Acorel served as the system integrator and continued post go-live engagement, conducting internal meetings to drive adoption and providing insight into how employees used the app. The delivery therefore combined platform engineering on SAP Mobile Platform with ongoing change management activities to embed the new mobile CRM workflows into sales operations.
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Lekkerland Netherlands B.V | Retail | 750 | $90M | Netherlands | SAP | SAP Service Cloud | Customer Support | 2015 |
In 2015, Lekkerland Netherlands B.V. implemented SAP Service Cloud as part of a broader customer engagement initiative. The company also deployed SAP Sales Cloud to align commercial and service activities, with the overall program scoped to improve responsiveness to customer needs in the Customer Support domain.
The SAP Service Cloud deployment focused on standard Customer Support capabilities including case management, service ticketing, knowledge management, and service orchestration for frontline agents. Configuration work emphasized service process templates, SLA handling, and role based routing to support retail and channel customer scenarios typical for a convenience and on the go consumption specialist.
Acorel supported Lekkerland with the implementation and rollout activities, coordinating configuration, testing, and user enablement for customer service and sales teams. The deployment was executed for operations in the Netherlands and designed to align sales and service workflows through co deployment of SAP Sales Cloud and SAP Service Cloud, with governance centered on centralized customer records and standardized service processes to better respond to customer needs.
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Retail | 750 | $90M | Netherlands | SAP | SAP Sales Cloud (ex CallidusCloud) | Sales Automation,Sales Engagement | 2015 |
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IT Decision Makers and Key Stakeholders at Acorel
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Acorel Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Acorel software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
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Acorel System Integrator / VAR Profile
Acorel is a system integrator and technology consulting firm headquartered in Utrecht, Netherlands, with approximately 90 employees and annual revenues of $9M.
Acorel implements and supports enterprise applications across markets such as CRM and PaaS.
APPS RUN THE WORLD tracks 4 verified Acorel software implementations across industries and regions, including: Alliander where Acorel implemented SAP CRM, Damen Shipyards Gorinchem B.V. where Acorel implemented SAP Mobile Platform, and Lekkerland Netherlands B.V where Acorel implemented SAP Service Cloud.
Acorel has a strategic VAR/SI partnership with SAP, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Acorel partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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