Montreal, H3G 1T4, QC,
Canada
CGI
CGI, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. CGI collaboration with software players such as Granicus, SAP and WorkForce Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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NSW Department of Customer Service | Government | 5450 | $1.9B | Australia | Granicus | AMANDA Case Management Platform | Case Management | 2021 |
In 2021, the NSW Department of Customer Service implemented the AMANDA Case Management Platform as the core technology for its Licence.NSW digital licensing program. The program was funded by the Digital Restart Fund and engaged Granicus as the vendor and CGI as the implementation partner following a robust procurement process.
The AMANDA Case Management Platform is a Case Management application configured to digitize application intake, renewals, and evidencing workflows across licensing schemes for tradespersons, property and planning, animals, gaming, and environment protection. Implementation focused on form automation, case workflow orchestration, automated approval routing, compliance controls, and embedded data analytics to support regulatory reporting and operational monitoring.
Deployment included integrations that enabled identity verification and an integrated payment system to support contactless transactions, and the platform was embedded within the Licence.NSW customer channel to reduce dependency on in-person counters. The implementation also linked AMANDA Case Management Platform workflows to internal staff approval processes to streamline case progression and reduce manual handoffs.
Governance for the rollout was managed through the Licensing Program, with CGI providing implementation services and configuration support. Process simplification and workflow redesign were core objectives, aligning operational procedures and staff workflows to the new Case Management patterns implemented in AMANDA.
Explicit outcomes reported include approximately 40 million dollars in benefits realized across licensing programs for 2021 through 2023 and 9,800 fewer walk in Service NSW Centre visits from the previous year as customers completed licensing transactions online. Licence.NSW powered by Granicus AMANDA and delivered by CGI enabled the NSW Department of Customer Service to extend digital self service to residents, businesses, and internal staff while consolidating licensing case management and compliance capabilities.
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Tangerine | Banking and Financial Services | 1200 | $80M | Canada | SAP | SAP SuccessFactors Employee Central | Core HR | 2018 |
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Tangerine | Banking and Financial Services | 1200 | $80M | Canada | SAP | SAP SuccessFactors Performance and Goals | Performance and Goal Management | 2018 |
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Banking and Financial Services | 1200 | $80M | Canada | SAP | SAP SuccessFactors Succession and Development | Succession and Leadership Planning | 2018 |
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Aerospace and Defense | 13000 | $4.2B | Canada | WorkForce Software | Workforce Emplive Time and Attendance | Time and Attendance | 2016 |
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Banking and Financial Services | 860 | $100M | Canada | CGI Group | CGI All Payments | Payment Processing | 2022 |
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Banking and Financial Services | 40632 | $10.1B | Canada | CGI Group | CGI All Payments | Payment Processing | 2023 |
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Banking and Financial Services | 32371 | $8.2B | Canada | Skuchain | Skuchain EC3 Platform | Blockchain Platform | 2018 |
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Professional Services | 1000 | $300M | Finland | CGI Group | CGI Mobilog Workforce Management | Workforce Management | 2018 |
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Professional Services | 6259 | $706M | Finland | CGI Group | CGI Mobilog Workforce Management | Workforce Management | 2014 |
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Buyer Intent: Companies Evaluating CGI Services
- Gov of Manitoba CA, a Canada based Government organization with 14000 Employees
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