Montreal, H3G 1T4, QC,
Canada
CGI
CGI, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. CGI collaboration with software players such as CGI Group, Oracle and 365Talents empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Puget Sound Energy | Utilities | 3300 | $3.8B | United States | CGI Group | CGI PragmaCAD | Workforce Management | 2007 |
In 2007, Puget Sound Energy deployed CGI PragmaCAD Mobile Workforce Management, a Workforce Management application, to automate allocation, scheduling, dispatching and monitoring of over 450 field resources across its gas and electric operations in the United States. The deployment focused on field operations and outage response workflows to improve responsiveness and reduce paper work orders.
CGI PragmaCAD implementation delivered core Workforce Management capabilities including automated crew allocation, schedule optimization, dispatch consoles and mobile field monitoring to support real time task status and job confirmation. Configuration emphasized mobile-first field workflows and offline data capture to align technicians on gas and electric work orders.
The project included integrations with back office systems, including SAP, and with mobile dispatch tools to synchronize work order status, asset records and crew availability between field devices and enterprise systems. CGI served as the implementation partner, establishing an integration layer to route mobile dispatch events into enterprise transaction systems and to surface outage information for centralized dispatch.
Rollout covered both gas and electric operations and restructured dispatcher to field workflows by moving from paper based orders to electronic assignment and monitoring. The implementation was positioned to improve responsiveness and reduce paper work orders while centralizing scheduling and dispatch governance under the utility operations organization.
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Exelon | Utilities | 20000 | $23.0B | United States | CGI Group | CGI PragmaCAD | Workforce Management | 2007 |
In 2007, Exelon engaged CGI to implement CGI PragmaCAD as a Workforce Management solution for its Exelon Energy Delivery operations. The deployment covered approximately 2,650 field personnel across ComEd and PECO in the United States, targeting distribution, transmission, substation and meter services.
The implementation used the PragmaCAD MWM/dispatch suite per CGI's announcement, centralizing dispatch and mapping capabilities to automate field operations. Configuration focused on mobile workforce management, crew dispatching and mapping-driven work assignment to support field crews across the named service types.
CGI served as the system integrator and implemented workflows to centralize dispatch, job assignment and mobile work execution, aligning operations across ComEd and PECO. Operational coverage included dispatch centers and field crews, with the PragmaCAD Mobile Workforce Management module used for scheduling, status updates and resource tracking.
Governance changes emphasized centralized dispatch control and standardized field processes to support consistent crew assignment and mapping accuracy during rollout. The program was positioned to automate field operations and to improve resource utilization and field productivity as stated in the announcement.
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Baltimore Gas and Electric | Utilities | 3400 | $3.3B | United States | CGI Group | CGI PragmaCAD | Workforce Management | 2004 |
In 2004, Baltimore Gas and Electric went live with CGI PragmaCAD as part of CGI's Mobile Workforce Management suite. The deployment targeted electric and gas field operations in the United States and centralized dispatch and field execution workflows under the Workforce Management application.
BGE implemented the PragmaCAD automated dispatch module integrated with BGE's work order systems to enable automated crew assignment and sequencing. The live configuration eliminated paper work-orders and enabled real-time status updates from mobile crews into central operations, supporting electronic work-order handling and consolidated reporting. The implementation leveraged mobile workforce capabilities for in-field status capture, crew routing, and event-driven updates to job status and completion.
The solution architecture connected a central dispatch engine and operational database to field mobile clients through real-time synchronization, with bidirectional integration into BGE's enterprise work order systems to maintain order state and history. CGI served as the systems integrator and provider, deploying CGI PragmaCAD alongside its Mobile Workforce Management suite to operate within BGE's operational technology landscape.
Rollout emphasis was on dispatch centers and field crews, standardizing dispatch workflows and shifting execution from paper to electronic processes. Explicit outcomes from the live system included real-time status updates, elimination of paper work-orders, and improved responsiveness and reporting across field crews.
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Transportation | 40237 | $15.6B | United Kingdom | Oracle | Oracle E-Business Suite | ERP Financial | 2015 |
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Transportation | 276000 | $45.6B | France | 365Talents | 365Talents Talent Marketplace | Talent Management | 2022 |
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Transportation | 276000 | $45.6B | France | 365Talents | 365Talents SkillsDrive | Skills Intelligence | 2022 |
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Retail | 26018 | $7.4B | France | SAP | SAP ERP ECC 6.0 | ERP Financial | 2014 |
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Retail | 1600 | $811M | Switzerland | SAP | SAP ERP ECC 6.0 - Financial Accounting (FI) | ERP Financial | 2010 |
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Retail | 1600 | $811M | Switzerland | SAP | SAP ERP ECC 6.0 - Controlling (CO) | ERP Financial | 2010 |
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Retail | 1600 | $811M | Switzerland | SAP | SAP ERP ECC 6.0 - Sales and Distribution (SD) | Supply Chain Management | 2010 |
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Buyer Intent: Companies Evaluating CGI Services
- Gov of Manitoba CA, a Canada based Government organization with 14000 Employees
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