List of Salesforce Health Cloud Customers
Salesforce
Salesforce Tower 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
83334
$41.5B
Since 2010, our global team of researchers has been studying Salesforce Health Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Health Cloud for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Health Cloud for Customer Engagement include: UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, United Healthcare, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, Humana, a United States based Insurance organisation with 95500 employees and revenues of $83.06 billion, HCSC (Health Care Service Corporation), a United States based Banking and Financial Services organisation with 28000 employees and revenues of $54.75 billion, Molina Healthcare, a United States based Healthcare organisation with 18000 employees and revenues of $40.65 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Health Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Health Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adventist Health | Healthcare | 28600 | $6.3B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2022 | PwC |
In 2022, Adventist Health implemented Salesforce Health Cloud as the cornerstone of a Customer Engagement modernization to unify patient access and care coordination across Adventist Health System/West. The deployment was led in partnership with PwC and explicitly included Salesforce Marketing Cloud, Salesforce Marketing Cloud Intelligence and Salesforce Data Cloud to consolidate marketing, network management and access functions into a single CRM platform.
The implementation of Salesforce Health Cloud delivered a centralized consumer profile and care coordination capabilities, standardizing referral management, appointment scheduling workflows and proactive patient outreach. Configuration focused on patient access workflows, contact center automation and analytics driven segmentation, enabling more personalized care interactions and operationalizing cross functional processes for caregivers, access teams and marketing.
Architecture and integrations were built around MuleSoft as the integration backbone connecting Salesforce Health Cloud to the enterprise EHR, Telephony platforms and ancillary systems, with optical character recognition used to streamline data entry where noted. The result was a unified data layer in Salesforce Data Cloud that supported Marketing Cloud campaigns and operational reporting, producing a single view of patient interactions across channels.
Governance and rollout were executed with a cross functional PwC advisory team, aligning stakeholders including executives, clinicians, access staff and caregivers, and defining standard operating procedures for referrals and contact center handling. The program emphasized automation, integration led workflows and data governance to reduce referral leakage and improve reliability of patient access, delivered within a compressed timeline.
Explicit outcomes reported include approximately 20% reduction in average call handle time, approximately 24% reduction in dropped calls to primary care providers and imaging referrals, and a 2 to 3% reduction in patient no shows and missed appointments, which the organization linked to millions of dollars in potential new revenue. Salesforce Health Cloud, implemented as part of this Customer Engagement program, also contributed to improved patient experience, higher team productivity and increased revenue generation.
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Aetna Better Health | Insurance | 3500 | $650M | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2017 | n/a |
In 2017, Aetna Better Health deployed Salesforce Health Cloud alongside Service Cloud as part of a Customer Engagement initiative to centralize member interactions and automate customer service workflows. The implementation positioned Salesforce Health Cloud as the primary system for consolidated member profiles and care-related case records, while Service Cloud handled case intake, routing, and agent-facing service consoles.
The deployment used a cloud native architecture with Health Cloud configured for care management objects, unified member data, and relationship maps, and Service Cloud configured for case management, knowledge management, and automation via declarative flows and business rules. Integration between Salesforce Health Cloud and Service Cloud synchronized member records and case state, enabling end to end case lifecycle handling and automated escalation and assignment logic.
Operational scope focused on customer service and care management teams within the US operations, with rollout staged to contact center operations and service desks. Governance established data stewardship for member records, standard operating procedures for case triage and resolution, and training for agents on the new Service Cloud consoles and Health Cloud care views.
Aetna Better Health used Salesforce Health Cloud and Service Cloud to drive customer service automation, consolidating member context into agent workflows and automating routine service actions. The narrative centers on Customer Engagement, describing how Salesforce Health Cloud enabled unified member data and Service Cloud delivered the automation and case orchestration needed for contact center service operations.
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AmeriHealth | Insurance | 610 | $181M | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2022 | n/a |
In 2022, AmeriHealth implemented Salesforce Health Cloud to support Customer Engagement focused on payer administration and member engagement across its operations. The deployment was positioned to consolidate member interactions and provide a unified platform for customer services within AmeriHealth, a mid sized insurer with approximately 610 employees.
Salesforce Health Cloud was configured to deliver member 360 profiles, case management and care management workflows, and omnichannel engagement capabilities. Implementation emphasized role based user interfaces for member service agents and care coordinators, workflow automation for case triage, and task orchestration to support standardized engagement processes. These functional modules reflect common Customer Engagement capabilities such as CRM driven outreach, care coordination, and centralized interaction tracking.
Operational coverage targeted business functions including member services, care management, provider relations, and customer support. Governance measures focused on centralized CRM ownership, data stewardship and standardized engagement workflows to align user adoption and maintain auditability. The rollout approach was staged to align training and process change management with incremental activation of configured modules.
Architecturally the implementation follows the cloud native SaaS model of Salesforce Health Cloud, consolidating member engagement data into a single system of record for Customer Engagement. The effort prioritized application configuration, workflow orchestration and role based security to support payer administration workflows and consistent member interactions.
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AmeriHealth Caritas | Insurance | 10000 | $23.7B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2021 | n/a |
In 2021 AmeriHealth Caritas implemented Salesforce Health Cloud for Customer Engagement to centralize member CRM and Member Engagement capabilities across its lines of business. The deployment positioned Salesforce Health Cloud as the core Customer Engagement application for member services and medical management use cases, with explicit emphasis on a member centric Member CRM and contact center orchestration.
The implementation encompasses Salesforce Health Cloud alongside Sales Cloud, Service Cloud and Experience Cloud, leveraging Omni Studio for guided interactions, Apex and Lightning Web Components for custom UI and business logic, and Open CTI for contact center connectivity. Platform Events, REST and SOAP APIs are used to enable event driven workflows and synchronous integrations, while Shield, Data Mask and Einstein AI capabilities address security, data protection and analytics within the Salesforce Health Cloud environment.
Integrations were established with enterprise middleware and messaging layers, including MuleSoft and Apigee for API management, IBM MQ and IBM DataStage for messaging and data movement, and CTI for telephony integration, supporting end to end member service workflows. Operational coverage spans enterprise Member Engagement functions, with 24x7 production operations practices for application administration, monitoring, capacity planning, incident management, release and change management, and security patching to maintain the Salesforce Health Cloud Customer Engagement platform.
Governance and delivery were structured around AmeriHealth Caritas SDLC practices and a Salesforce Center of Excellence standard, with an Application Architect role providing technical design authority, architecture reviews, roadmap planning and developer mentoring. Solution design emphasizes alignment with enterprise architecture, adherence to CoE standards, and intake planning for competing business imperatives to guide ongoing enhancements to the Salesforce Health Cloud Customer Engagement capability.
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Amgen | Life Sciences | 28000 | $33.4B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2019 | n/a |
In 2019 Amgen implemented Salesforce Health Cloud as a core platform within its Customer Engagement estate, aligning the product with the companys US Commercial business unit technology enablement and broader global platform roadmap. The implementation was positioned alongside other Salesforce products including Sales Cloud and Marketing Cloud, and supported by Anaplan and web platforms under a centralized global technology and product team responsible for development and execution.
Salesforce Health Cloud was configured to support healthcare-focused customer and provider relationship management, care coordination workflows, account and contact consolidation, and case and care plan management consistent with Customer Engagement capabilities. The deployment emphasized configurable care management objects, engagement workflows for commercial outreach, and role-based access to support commercial and marketing use cases.
Integrations were implemented with Salesforce Sales Cloud and Salesforce Marketing Cloud to unify profiles and orchestrate multichannel engagement, with planning and commercial modeling linked to Anaplan and surfaceable via web channels managed by the global product teams. Operational scope explicitly covered the US Commercial business unit while the same platform and configuration patterns were governed for global product teams to enable repeatable rollout and cross-region support.
Platform governance was organized through centralized product teams that owned roadmap, configuration standards, and platform stewardship for Salesforce Health Cloud and adjacent Salesforce products. This governance model established consistent data and deployment patterns across commercial and marketing functions, and enabled controlled expansion of Health Cloud capabilities within Amgen's global Customer Engagement program.
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Healthcare | 55000 | $15.6B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2013 | n/a |
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Healthcare | 32000 | $5.5B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2019 | n/a |
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Insurance | 5000 | $12.0B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2018 | n/a |
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Insurance | 4000 | $9.7B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2021 | n/a |
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Insurance | 3900 | $15.3B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2021 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Health Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Health Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Health Cloud for Customer Engagement include:
- BitBranding, a United States based Professional Services organization with 55 Employees
- Sanofi-Synthelabo, a United States based Healthcare company with 16000 Employees
- Modern Aviation, a United States based Transportation organization with 210 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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BitBranding | Professional Services | 55 | $6M | United States | 2026-03-26 |
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Sanofi-Synthelabo | Healthcare | 16000 | $843M | United States | 2026-03-19 |
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Modern Aviation | Transportation | 210 | $63M | United States | 2026-03-10 |
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Media | 4100 | $1.0B | Australia | 2026-02-18 |
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Professional Services | 10 | $1M | United States | 2026-02-11 |
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Leisure and Hospitality | 120 | $22M | Germany | 2025-12-23 |
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Transportation | 2000 | $300M | Brazil | 2025-12-23 |
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Professional Services | 16708 | $5.1B | Japan | 2025-12-15 |
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Banking and Financial Services | 20 | $2M | United States | 2025-12-12 |
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Government | 500 | $50M | India | 2025-12-11 |
FAQ - APPS RUN THE WORLD Salesforce Health Cloud Coverage
Salesforce Health Cloud is a Customer Engagement solution from Salesforce.
Companies worldwide use Salesforce Health Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as UnitedHealth Group, United Healthcare, Humana, HCSC (Health Care Service Corporation) and Molina Healthcare are recorded users of
Salesforce Health Cloud for Customer Engagement.
Companies using Salesforce Health Cloud are most concentrated in Insurance, Banking and Financial Services and Healthcare, with adoption spanning over 21 industries.
Companies using Salesforce Health Cloud are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Health Cloud across Americas, EMEA, and APAC.
Companies using Salesforce Health Cloud range from small businesses with 0-100 employees - 2.5%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 52.5%, and global enterprises with 10,000+ employees - 32.5%.
Customers of Salesforce Health Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Health Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.